I was first made aware of Ms [redacted] ’s situation on August 17, My general manger, Denise [redacted] brought to my attention that Ms [redacted] had been in the dealership expressing that they no longer wanted the motorhome (MH) and was asking that we purchase it back Ms [redacted] explained that we do not buy back vehicles and that if there was a mold issue, it needed to be addressed in accordance with the manufacturer’s warranty Ms [redacted] did not like that answer, she asked Ms [redacted] to think about it over night and that she would come back to see her the next am When Ms [redacted] came back the next morning, Ms [redacted] had another situation that she had to attend to So Ms [redacted] introduced Ms [redacted] to myself, so that we could discuss the situation Ms [redacted] started the conversation by immediately verbally attacking me for selling them this MH Her approach was completely out of line and unacceptable As things settled down a bit, we did discuss the MH She stated she could not bring the MH to us as it couldn’t be driven They had the MH parked at a nearby hotel I offered to go there to look at it and inspect the alleged mold After some further discussion, I explained to Ms [redacted] that I felt her approach and attitude was completely out of line and unacceptable Apparently this upset her as she then turned to her partner, said “I’m done here,” and they both left and we, as a dealership, have never heard anything since.A few other notes – There are a couple statements made her by Ms [redacted] that are untrue.Ms [redacted] says we threatened legal action What would we pursue legally? Ms [redacted] was asking us to re-purchase the vehicle and we simply stated we don’t do that and that if there was an issue with the MH, we would repair it in accordance with the manufacturer’s warranty.Ms [redacted] says she spoke calmly to me when she met me When I walked out to meet with Ms [redacted] (she refused to come into the dealership), she refused to shake my hand, immediately put her hands into a praying position, and when done, stating that she was praying for god to have mercy on me and began to berate me for selling her the MH and “ruining her life.”Ms [redacted] states that the MH was sitting on our lot since February “WINTERIZED” and then states “No wonder the mold had time to infest.” Ms [redacted] purchased the MH in July of So it sat on our lot for five months The average turn time on an RV is days RV’s can sit winterized for months, years, indefinitelyAntifreeze does not cause mold If she feels the mold infested while it sat on our lot, how did she not notice it when she looked at the vehicle? How did she not notice it while she completed her two hour vehicle orientation? How did she not notice it when she packed the vehicle for her trip across the country? How had she not noticed it on August 11th, just seven days prior to our interaction, when she gave us a 5-star review on dealerrater.com? Why did she not mention the mold when she sent an e-mail to Shannon Wolfanger, our Business Manager, on August 16th, asking if they could stop in to pick up the license plates, in which she ended the e-mail stating “We are very excited!”Note, Ms [redacted] took delivery of the vehicle on July 22nd So this alleged mold was either present on July 22nd, or developed in the four weeks they owned the vehicle.Regarding us lying about the title I have a receipt from the State of Connecticut dated August 15th showing receipt of our check for sales tax, dmv fees, etc If they didn’t get their title until November 11th, they might want to address that with the State of Connecticut DMVMs [redacted] left her RV abandoned at the hotel I reference aboveIt is my understanding that the bank repossessed the vehicle there Ultimately, I question whether the vehicle really had mold We were never given the opportunity to inspect the vehicle There was mention at one point of mold on a privacy curtain Did the mold really spread from being non-existent, or at least non-noticeable on July 22nd, to being so bad on August 18th that the vehicle couldn’t be driven? If it did, why was there never a call to the dealership explaining the issue? Mold doesn’t just go from being non-existent to being so bad that you can’t even be in the vehicle At some point, it becomes noticeable Why, at that point, was the privacy curtain not just thrown in the trash? There are just too many things here that don’t add up In summary, we decline Ms [redacted] request for a refund We feel this is an issue of buyer’s remorse and should have been handled more professional by Ms [redacted] Sincerely, Brian [redacted] President [redacted] RV, Inc
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] This isn't acceptable because this entire process was handled poorly from the beginningIt took four weeks just to put together an estimateThe last complaint that was filed stated that all parts including the windows should be in on may Witch put this at a week periodFor some minor cosmetic damages it's now June and they still don't have these windows from a brand new trailer so instead of two weeks we're at six weeks and we can't even plan any trips because we don't know when we are getting our trailer backWe purchased this trailer last September with the intent of using itA three month process is excessive and unacceptable and when we asked the manager what could he do to compensate us for this he didn't have anything to say and that's disappointing cause in a few years when we're looking to upgrade our trailer it won't be at Wilkins
We have completed the majority of the repair and the customer has picked up their vehicle There are a few items that need to be corrected, and we are working on those Denise [redacted] , who is our General Manager of the Churchville location has been involved and is communicating with the customer We do feel bad and recognize some errors that were made on our end We do apologize for those and will work to bring the remaining items to conclusion as quickly as we can Sincerely, Brian [redacted] Wilkins RV, Inc
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] Dear Revdex.com, I am pursuing this matter with the Attorney GeneralUnfortunately, larger companies like Brian [redacted] 's company can afford to get away with lied an accusations.And by the way, my WIFE [redacted] is NOT my PARTNERAs you can see this blatant discrimination against LGBT people is verifiable, especially since Mr [redacted] says that I was prayingSo, now it is religious discrimination as well Most of what Mr [redacted] said were complete lies or fabrications of the truth, unfortunatelyIs is sad that people continue to trust Brian [redacted] or his businessI have stated I have no personal vendetta against Brian WilsonWe just deserve our money refundedAnd that is the end of the story Unlike for Mr [redacted] , who continued to attack us after our original complaint to the Revdex.comNot only did we receive abuse from Ms [redacted] and Negligence from Brian [redacted] and passive aggressive abuse from him while we were in contact with them, but now we are being subjected to it againNo one should have to endure this type of abuse from a company they bought something from, including our health abuse (toxic exposure to mold) If Brian [redacted] was any type of business person, they would be polite to this Revdex.com responseThis is only telling to others And, as to the matter of shaking hands, unfortunately that is other people's problem when they take offense to personal preferences that the people they have contact with have:) Not mine:)
I was first made aware of Ms [redacted] ’s situation on August 17, My general manger, Denise [redacted] brought to my attention that Ms [redacted] had been in the dealership expressing that they no longer wanted the motorhome (MH) and was asking that we purchase it back Ms [redacted] explained that we do not buy back vehicles and that if there was a mold issue, it needed to be addressed in accordance with the manufacturer’s warranty Ms [redacted] did not like that answer, she asked Ms [redacted] to think about it over night and that she would come back to see her the next am When Ms [redacted] came back the next morning, Ms [redacted] had another situation that she had to attend to So Ms [redacted] introduced Ms [redacted] to myself, so that we could discuss the situation Ms [redacted] started the conversation by immediately verbally attacking me for selling them this MH Her approach was completely out of line and unacceptable As things settled down a bit, we did discuss the MH She stated she could not bring the MH to us as it couldn’t be driven They had the MH parked at a nearby hotel I offered to go there to look at it and inspect the alleged mold After some further discussion, I explained to Ms [redacted] that I felt her approach and attitude was completely out of line and unacceptable Apparently this upset her as she then turned to her partner, said “I’m done here,” and they both left and we, as a dealership, have never heard anything since.A few other notes – There are a couple statements made her by Ms [redacted] that are untrue.Ms [redacted] says we threatened legal action What would we pursue legally? Ms [redacted] was asking us to re-purchase the vehicle and we simply stated we don’t do that and that if there was an issue with the MH, we would repair it in accordance with the manufacturer’s warranty.Ms [redacted] says she spoke calmly to me when she met me When I walked out to meet with Ms [redacted] (she refused to come into the dealership), she refused to shake my hand, immediately put her hands into a praying position, and when done, stating that she was praying for god to have mercy on me and began to berate me for selling her the MH and “ruining her life.”Ms [redacted] states that the MH was sitting on our lot since February “WINTERIZED” and then states “No wonder the mold had time to infest.” Ms [redacted] purchased the MH in July of So it sat on our lot for five months The average turn time on an RV is days RV’s can sit winterized for months, years, indefinitelyAntifreeze does not cause mold If she feels the mold infested while it sat on our lot, how did she not notice it when she looked at the vehicle? How did she not notice it while she completed her two hour vehicle orientation? How did she not notice it when she packed the vehicle for her trip across the country? How had she not noticed it on August 11th, just seven days prior to our interaction, when she gave us a 5-star review on dealerrater.com? Why did she not mention the mold when she sent an e-mail to Shannon Wolfanger, our Business Manager, on August 16th, asking if they could stop in to pick up the license plates, in which she ended the e-mail stating “We are very excited!”Note, Ms [redacted] took delivery of the vehicle on July 22nd So this alleged mold was either present on July 22nd, or developed in the four weeks they owned the vehicle.Regarding us lying about the title I have a receipt from the State of Connecticut dated August 15th showing receipt of our check for sales tax, dmv fees, etc If they didn’t get their title until November 11th, they might want to address that with the State of Connecticut DMVMs [redacted] left her RV abandoned at the hotel I reference aboveIt is my understanding that the bank repossessed the vehicle there Ultimately, I question whether the vehicle really had mold We were never given the opportunity to inspect the vehicle There was mention at one point of mold on a privacy curtain Did the mold really spread from being non-existent, or at least non-noticeable on July 22nd, to being so bad on August 18th that the vehicle couldn’t be driven? If it did, why was there never a call to the dealership explaining the issue? Mold doesn’t just go from being non-existent to being so bad that you can’t even be in the vehicle At some point, it becomes noticeable Why, at that point, was the privacy curtain not just thrown in the trash? There are just too many things here that don’t add up In summary, we decline Ms [redacted] request for a refund We feel this is an issue of buyer’s remorse and should have been handled more professional by Ms [redacted] Sincerely, Brian [redacted] President [redacted] RV, Inc
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] This isn't acceptable because this entire process was handled poorly from the beginningIt took four weeks just to put together an estimateThe last complaint that was filed stated that all parts including the windows should be in on may Witch put this at a week periodFor some minor cosmetic damages it's now June and they still don't have these windows from a brand new trailer so instead of two weeks we're at six weeks and we can't even plan any trips because we don't know when we are getting our trailer backWe purchased this trailer last September with the intent of using itA three month process is excessive and unacceptable and when we asked the manager what could he do to compensate us for this he didn't have anything to say and that's disappointing cause in a few years when we're looking to upgrade our trailer it won't be at Wilkins
We have completed the majority of the repair and the customer has picked up their vehicle There are a few items that need to be corrected, and we are working on those Denise [redacted] , who is our General Manager of the Churchville location has been involved and is communicating with the customer We do feel bad and recognize some errors that were made on our end We do apologize for those and will work to bring the remaining items to conclusion as quickly as we can Sincerely, Brian [redacted] Wilkins RV, Inc
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] Dear Revdex.com, I am pursuing this matter with the Attorney GeneralUnfortunately, larger companies like Brian [redacted] 's company can afford to get away with lied an accusations.And by the way, my WIFE [redacted] is NOT my PARTNERAs you can see this blatant discrimination against LGBT people is verifiable, especially since Mr [redacted] says that I was prayingSo, now it is religious discrimination as well Most of what Mr [redacted] said were complete lies or fabrications of the truth, unfortunatelyIs is sad that people continue to trust Brian [redacted] or his businessI have stated I have no personal vendetta against Brian WilsonWe just deserve our money refundedAnd that is the end of the story Unlike for Mr [redacted] , who continued to attack us after our original complaint to the Revdex.comNot only did we receive abuse from Ms [redacted] and Negligence from Brian [redacted] and passive aggressive abuse from him while we were in contact with them, but now we are being subjected to it againNo one should have to endure this type of abuse from a company they bought something from, including our health abuse (toxic exposure to mold) If Brian [redacted] was any type of business person, they would be polite to this Revdex.com responseThis is only telling to others And, as to the matter of shaking hands, unfortunately that is other people's problem when they take offense to personal preferences that the people they have contact with have:) Not mine:)