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Will Steed Homes, Inc.

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Will Steed Homes, Inc. Reviews (1)

The warranty the homeowner received in writing from [redacted] Homes is a 1-yr comprehensive, 2-yr systems, and 10-yr structural warranty.  It's the same warranty we give all of our homeowners, and I have provided the homeowner an additional copy of the warranty via email for his...

reference.  Both claims are well over 2 years out of the 1-yr warranty period for which they are applicable (the home was completed in May of 2012).  We have worked hard to build the homeowner a quality custom home and have taken care of many concerns for him that were out of warranty.  However, after not hearing anything from him in over a year to date, we have to honor the terms of the warranty provided to him and agreed upon in our contract.  I feel that it is unfortunate and unfair to have my first Revdex.com complaint a result of a misunderstanding of the warranty terms that were provided to the homeowner.  For the fan complaint, I spoke with the Wagon Yard on 11-24-15 about the fan in question.  A service technician went out to check the fans and lighting at the request of [redacted] Homes on May 1, 2012.  The living room, master bedroom, guest bedroom, and kitchen fans were all checked and balanced.  The master bedroom fan had a clicking noise that was easily corrected.  All fans had all 3 speeds, reversible, and were balanced.  Until now, there has not been a complaint about a ceiling fan since that time.  The Wagon Yard has offered to check out the fan if it's brought in to see if it's repairable and how much of it fits the requirements to be replaced under the manufacturer's limited motor warranty.  My electrician and the Wagon Yard have both told me that the high speed cannot be disabled on the fan as the homeowner states, nor did they even attempt to disable any function on any of the ceiling fans.  It is possible that if the fan in question has a wall control, the pull chain on the fan itself is in the middle speed position - limiting the speed by the wall control.  This could be easily checked by the homeowner, and I have told him that in a separate email.  My recommendation to the homeowner is to check the pull chain on the fan first, then take the fan to the Wagon Yard if the malfunction is still present.For the roof complaint, this is also the first complaint of a leak.  When the homeowner spoke with my foreman recently on the phone about this complaint, my foreman did state that the roof was out of warranty but also offered to give the homeowner the contact information for our metal roofer so he could arrange a repair.  The homeowner declined, saying that he had other people that could do the repair. My recommendation to the homeowner is to call my metal roofer to arrange a repair.  I have sent him the contact information in a separate email.  There is a good chance he will not even charge for the repair, but I cannot guarantee that since it is so far out of warranty.  My foreman and I have always had responsive communication with this homeowner.  We have never ignored his calls or emails, and we have always been responsive to his warranty requests.  I hope everyone who reads this understands that we take our responsibilities seriously, and we also work very hard to please all of our homeowners with the quality and service of their custom homes.  Again, I feel this complaint with the Revdex.com is unfounded and unfair.  If any potential clients are using the Revdex.com to vet [redacted] Homes, I would invite you to please call me, and I will be happy to let you talk with any of our hundreds of very satisfied homeowners.  Our web address is [redacted]

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