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Willamette Valley Bank

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*** Please See Attached Documents ***
August 26, 2014Revdex.com PBox DuPont, WA 98327Reference ID ***Willamette Valley Bank routinely sells residential real estate loans to other investors including ** ***This enables us to offer borrowers access to a variety of
mortgage products at competitive ratesInvestors begin servicing the loans (i.ecollecting payments) after they purchase the loansOften there is a period of time that transpires between when the loan is made and when the investor begins servicing the loanAlthough we make every effort to effectively communicate where to direct borrower loan payments before and after the loans are sold, we acknowledge that it can be a confusing process.Regulations prevent us from discussing specific customer banking mattersIn this particular situation, however, we can acknowledge that ** *** contacted the borrower on August 24, to indicate the borrower was not reported to any credit bureauAdditionally, we are prepared to reimburse the borrower for any out-of-pocket expenses associated this matterWe sincerely apologize for this situation and strive to ensure every borrower has a positive experience after selecting us for their banking needs.Sincerely,Ryan D*** Chief Financial Officer

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Address: 101 High St NE, Salem, Oregon, United States, 97301-3641

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