Certainly this situation is tragic and although our grief doesn't compare to your loss of a family member, please know that this weighs heavy on us as wellWe certainly do not go into the field of vet med and or stay at the hospital for overnight shifts to have outcomes such as theseWe are sincerely sorry for your loss and we have collectively met multiple times to ascertain what could have gone wrong, how we can remedy any problems and how to proceed in the futureThere are many circumstances that could have been involved in this tragic event but ultimately we will be unlikely to ever find out the cause of deathI hope you know that we don't do this job for the money and to show our good faith we will give full refund, reiterate that we already did not charge close to $and also make a donation in Indie's name to Heartland Humane SocietyRest in peace Indie and again please know that we are thinking of you and your family in this time of needDaniel L***, DVM
Complaint: [redacted] I am rejecting this response because: Hello, I actually sat down today to mark this complaint as dissatisfiedI was waiting as long as I could for the refund checkBut it did not come as it states in the casePlease reopen this case so I can respond Thank you, [redacted]
Certainly this situation is tragic and although our grief doesn't compare to your loss of a family member, please know that this weighs heavy on us as wellWe certainly do not go into the field of vet med and or stay at the hospital for overnight shifts to have outcomes such as theseWe are sincerely sorry for your loss and we have collectively met multiple times to ascertain what could have gone wrong, how we can remedy any problems and how to proceed in the futureThere are many circumstances that could have been involved in this tragic event but ultimately we will be unlikely to ever find out the cause of deathI hope you know that we don't do this job for the money and to show our good faith we will give full refund, reiterate that we already did not charge close to $and also make a donation in Indie's name to Heartland Humane SocietyRest in peace Indie and again please know that we are thinking of you and your family in this time of needDaniel L***, DVM
Complaint: [redacted] I am rejecting this response because: Hello, I actually sat down today to mark this complaint as dissatisfiedI was waiting as long as I could for the refund checkBut it did not come as it states in the casePlease reopen this case so I can respond Thank you, [redacted]