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Willey Brothers Enterprises, LLC

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Willey Brothers Enterprises, LLC Reviews (2)

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved, pending further discussion of safety measures
Regards,
*** ***

First off let me say we are very sorry your daughter was injured. We take safety very seriously at the Launching Pad and never like to see any customer get hurt. We hope she is doing better and gets well quickly. Now to address some of your issues: 1. The safety video is for jumping on the...

trampolines and it does say to land on both feet. That video is not for the Launch Tower and the video clearly says its for trampolines and patrons watch it before going up to jump on trampolines. It never mentions the Launch Tower. 2. The Launch Tower has signs on the airbag itself in numerous places and there is a giant hanging sign (pictures can be provided of all) that says to land on the back/butt and "landing on feet can be dangerous" 3. Our staff also gave verbal instructions to your daughter to land on the butt as they give to all customers. We have this on video. 4. The staff did not leave to work the bumper cars. He was at the Launch Tower the entire time. Also on video. 5. Correct - we do not have staff at the top of the tower. Its not needed and the platform is designed for one person only. 6. Our staff members do watch people land and get off the bag. 7. Your daughter landed and then crawled towards the exit side of the bag as all customers do. Your husband reached up and got her from there. He did not climb on the bag. And, while I cannot say whether or not she was screaming, she was on the bag for all of about 6 seconds until your husband had her in his arms. Also on video. 8. The safe way to get down from the bag is to climb off. If someone is injured and cannot move we can deflate the bag. Again a little difficult for anyone to judge our emergency protocol since your daughter was on the bag for approximately 6 seconds. Not a very long time. Your complaint makes it seem like she was up there for a long time until your husband "climbed up" to rescue her. 9. Our attraction monitor ran to your husband and daughter once he saw where they were and asked multiple times if they needed anything or if there was anything he could do. He was told "No" multiple times even after asking "Are you sure?" Also all on video. At that point when the parent is in control it is not up to us to render emergency assistance especially when our help is refused multiple times. 10. Obviously we cannot comment on the number of injuries the hospital has seen., We try to make our attractions as safe as possible recognizing there is some inherent risk in all physical activity. We do have hundreds of kids per week who jump off the Launch Tower without injury. Most injuries occur when someone lands on his/her feet. That is why we have multiple signs and also give verbal instructions to land on the back/butt and not on the feet. Again we are sorry that your daughter was injured. But, the facts you described are mostly inaccurate. I realize in this day and age it seems common place to blame someone else. But, we try to provide a fun place and give adequate warnings where required. Even with that, accidents do happen. We are happy to provide pictures of the warning signs and the video to support our position.Submitted: 03/21/2017

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