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Willey & Reviews (1)

We are in receipt of a complaint from *** *** dated 10/26/Listed below you will find the accounts of our office.October S, 2015: Mr*** contacted our office to Inquire about pricing on a septic replacement,he was asked If he had a septic permit or site evaluationHe replied
that he was having Mr*** do the design and there was mention that it may need to be a plastic tank*** explained to him that if we did the design that there would be no charge for the design If we did the installationHe had said he had worked with Mr*** In the past and that he wanted to use him for the design and our company for the Installation.October 9,201S:Mr*** contacted our office because Mr*** would not design a plastic tank and he wanted to know If we did itHe was informed that we do those designs, that if we were doingthe design we would recommend going with the product we use,whichIs "EZFLOW" to assist In the cost and installation size.October 12, 2015: Mr*** came into the office to pay is deposit ($265O)and was told that *** does the design and would take a few days as *** was on construction sites in the morning and normally in the office in the afternoonHe was told that when wa had the design ready we would call himThe file went to *** for design.October 21,2015: Mr*** called our office and spoke with ***, his realtor had told him they were going to have to move the closing date as there was no way the septic would be installed prior to closing on October 30th *** told him that she would have to check on the schedule and get back to him*** called Mr*** back and informed him that the installation would not happen for 6-weeksMr*** said that he needed to check with his sister and get back with our office.October 22,2105: The design was done*** spoke Mr*** and informed him the design was done and Mr*** said that he would not be needing our services and would like his refund back*** talked to *** and was informed that there would be a charge of $for the design fee and it would be taken out of the deposit and a check cut for the remaining balance*** called Mr*** back and let him know that his check would be ready on October 23, 2015.October 23, 2015: *** retrieved voicemail at around 4:pm and found a voicemall from Mr*** as *** was returning the phone call, the other office personnel was on another phone callMr*** walked to the back office (as no one in the office heard the door chime, as they both were on the phone)*** handed the envelope to Mr*** & followed him to the front of the office and inquired If there were any questionsHe opened the envelope which included: The design & the refund check of $He said there were no questions and left the office.October 24,2015: *** Wiley was informed that there was a post that was posted on a social network site by a Sylvia *** bad mouthing the companyWe do not know who this Sylvia *** is as no one in our office has ever talked to herAll communication was with ***.In summary:We believe Mr*** is upset as he was expectinga septic design to be completed to be turned into DNREC and have a septic installed all within business daysThe real time frame per suldeline & DNREC regulations this is an unheard of processThe process is S-business days for a septic design (it must be signed by owner), the septic design then must go to DNREC with a permit fee (Based on regulation,DNREC has business days to approve a permit)Once the system Is permitted then it may be scheduledDepending on weather this date could varyEven If Mr*** could have had the septic design prior to the 9'*'The timing just isn't working in his favor.In closing, on replacements septic's in most cases when the installation cannot happen in an unrealistic time frame, monies are set aside into escrow to allow the closing to happen on time and the Installation can happen at a later dateThere was never an installation time frame that was discussed with Mr. *** untll October 21, 2105.Should there be any further questions or concerns, please feel free to contact our office at ***Best Regards,

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