I stand by my facts: MrP [redacted] claimed that my fact is ‘complete fabricated’ but yet he acknowledges key facts like he came to my house and took $cash from me for trip charge MrP [redacted] did not disclose his trip charge fee up frontWhen I asked him about his fees on the phone, he insisted that he had to come to take a look first When I called him, I told him that the problem was likely from the dishwasher as I have already checked the kitchen sink and the pipes underneath and isolated the problemAt this point, MrP [redacted] could have disclosed his limitation when it comes to fixing a dishwasher, yet he didn’t disclose itAfter he came, he claimed that he could not fix the dishwasher solenoid because it’s “electrical”He referred me to his electrician friend who wanted to charge me another $243, which would add up to $343, almost the price for a new dishwasher Later, a plumber from [redacted] fixed our dishwasher for $which includes trip, part and labor - all in one stop, and this plumber told us that there’s nothing “electrical” about it that a plumber cannot fix As a consumer, I’m all supportive of people in small businessesBut no matter a big or small business, treating customer fairly with transparency is critical for a satisfying business relationshipIn this case, I feel that MrP [redacted] failed to disclose information so critical that would have definitely changed my decision to have him come to my houseHad Mr P [redacted] disclosed key deal-breaking info (trip charge and inability to fix the dishwasher) upfront with good-faith, it would have been transparent and likely avoid this complaint Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
I stand by my facts:
1.
Mr. P[redacted] claimed that my fact is ‘complete
fabricated’ but yet he acknowledges key facts like he came to my house and took
$100 cash from me for trip charge.
2.
Mr. P[redacted] did not disclose his trip charge
fee up front. When I asked him about his fees on the phone, he insisted that he
had to come to take a look first.
3.
When I called him, I told him that the problem
was likely from the dishwasher as I have already checked the kitchen sink and
the pipes underneath and isolated the problem. At this point, Mr. P[redacted] could
have disclosed his limitation when it comes to fixing a dishwasher, yet he
didn’t disclose it. After he came, he claimed that he could not fix the dishwasher
solenoid because it’s “electrical”. He referred me to his electrician friend
who wanted to charge me another $243, which would add up to $343, almost the
price for a new dishwasher.
4.
Later, a plumber from [redacted] fixed
our dishwasher for $140 which includes trip, part and labor - all in one stop,
and this plumber told us that there’s nothing “electrical” about
it that a plumber cannot fix.
As a consumer, I’m all supportive of people in small
businesses. But no matter a big or small business, treating customer fairly
with transparency is critical for a satisfying business relationship. In this
case, I feel that Mr. P[redacted] failed to disclose information so critical that
would have definitely changed my decision to have him come to my house. Had Mr.
P[redacted] disclosed key deal-breaking info (trip charge and inability to fix the
dishwasher) upfront with good-faith, it would have been transparent and likely
avoid this complaint.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
I stand by my facts: MrP [redacted] claimed that my fact is ‘complete fabricated’ but yet he acknowledges key facts like he came to my house and took $cash from me for trip charge MrP [redacted] did not disclose his trip charge fee up frontWhen I asked him about his fees on the phone, he insisted that he had to come to take a look first When I called him, I told him that the problem was likely from the dishwasher as I have already checked the kitchen sink and the pipes underneath and isolated the problemAt this point, MrP [redacted] could have disclosed his limitation when it comes to fixing a dishwasher, yet he didn’t disclose itAfter he came, he claimed that he could not fix the dishwasher solenoid because it’s “electrical”He referred me to his electrician friend who wanted to charge me another $243, which would add up to $343, almost the price for a new dishwasher Later, a plumber from [redacted] fixed our dishwasher for $which includes trip, part and labor - all in one stop, and this plumber told us that there’s nothing “electrical” about it that a plumber cannot fix As a consumer, I’m all supportive of people in small businessesBut no matter a big or small business, treating customer fairly with transparency is critical for a satisfying business relationshipIn this case, I feel that MrP [redacted] failed to disclose information so critical that would have definitely changed my decision to have him come to my houseHad Mr P [redacted] disclosed key deal-breaking info (trip charge and inability to fix the dishwasher) upfront with good-faith, it would have been transparent and likely avoid this complaint Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
I stand by my facts:
1.
Mr. P[redacted] claimed that my fact is ‘complete
fabricated’ but yet he acknowledges key facts like he came to my house and took
$100 cash from me for trip charge.
2.
Mr. P[redacted] did not disclose his trip charge
fee up front. When I asked him about his fees on the phone, he insisted that he
had to come to take a look first.
3.
When I called him, I told him that the problem
was likely from the dishwasher as I have already checked the kitchen sink and
the pipes underneath and isolated the problem. At this point, Mr. P[redacted] could
have disclosed his limitation when it comes to fixing a dishwasher, yet he
didn’t disclose it. After he came, he claimed that he could not fix the dishwasher
solenoid because it’s “electrical”. He referred me to his electrician friend
who wanted to charge me another $243, which would add up to $343, almost the
price for a new dishwasher.
4.
Later, a plumber from [redacted] fixed
our dishwasher for $140 which includes trip, part and labor - all in one stop,
and this plumber told us that there’s nothing “electrical” about
it that a plumber cannot fix.
As a consumer, I’m all supportive of people in small
businesses. But no matter a big or small business, treating customer fairly
with transparency is critical for a satisfying business relationship. In this
case, I feel that Mr. P[redacted] failed to disclose information so critical that
would have definitely changed my decision to have him come to my house. Had Mr.
P[redacted] disclosed key deal-breaking info (trip charge and inability to fix the
dishwasher) upfront with good-faith, it would have been transparent and likely
avoid this complaint.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]