William C. Burnside & Company

My name is [redacted] **, and I run Ly’s Lawn ServiceI am writing to respond to the complaint from [redacted] I have never received the first letter so I am not sure if it is lost in the mail or notBut here is my side of the story: I gave [redacted] a written estimate for the following: $ for time mowing the front and back yard, due to the grass was really tall because it has never been mowed since the season started $ for repair/fix the some of the uneven paving flagstones using dirt/sand and level them off $for weeding in the flower beds in front and back yard $for replacing the old bark, meaning pick up and haul away old barks and then place down new barksThere were total of beds with the size of approximately 6xfeet that need the bark replacedI replaced total of and ½ yard of new barksAll these bring the total up to $I met [redacted] and immediately I felt sympathy for her, because she was old and walking with some difficultyI wanted to help her as much as I could, so I only gave her a reasonable quote with the intention to helping a senior citizen whose is probably the same age as my motherI came with another worker and we worked since 7:till noonWe worked on May 15, and on July 22nd, She called and asked why the weeds are still there and why her yard looked worse than before I cameI asked myself was she having dementia or is she messing with meIt has been more than two months since we worked on her yardWith all the raining and water we get this year, the weeds and the grass will grow againWithout monthly yard maintenance and weekly mowing, her yard will not be looking prettyMrs [redacted] also stated that she could not walk around to check the work before she paidCan anybody believe this claim when after we finished the job, she did physically walked around front to back yard along with me, taking her time to make sure everything is completed to her expectation before she even paid us and acknowledging “GOOD JOB, **”She even advised us to pick up a few small weeds and leaves that were blown to the street which we all did just to make her happyOverall, I felt insulted and robbed for the hard work I didHow could an elderly lady write such a thing when I had worked my heart out, with sweating, and tear under the hot sun for her yard [redacted] **