William C. Grossman Law, PLLC

We received the complaint you filed with the Revdex.com regarding a phone call you received on September 7, You complained as follows to the Revdex.com: “Customer’s Statement of the Problem: Called me before AM to try to resolve a collectionI was very irritated and worried because I thought I was being threatenedI don't want them calling me anymoreI feel like I should be able to get some relief out of this.” Federal law provides that debt collectors may make collection calls between 8am to 9pm local timeThus, while there was no harassment present or intended by the call, we would have been happy to respect your request to call at times that are more convenient for youHowever, since you did not provide that option and now explicitly state that you want no further calls, we have marked your account as “Do Not Call”Please understand that while this will stop the calls that you found unpleasant, this will not stop others avenue of collection available to usAs you know, on or about September 3, 2017, you were served with a lawsuit seeking payment on the subject debtThe call that you complained of, soon after service of the lawsuit, was to give you an opportunity to resolve the debt before the legal process moves onIt was certainly not intended as a threat but more of a courtesy to allow you an opportunity to resolve before the case moves much furtherAs noted above, we have respected your request to stop calling you but we expect that the legal process will continue to move forwardNotwithstanding, we encourage you to contact our office at your earliest convenience to work out an acceptable payment arrangementWe can be contacted at 866-766-Regards,Chelsey L [redacted] Chief Compliance Officer William CGrossman Law, PLLC Transit Road, Suite East Amherst, NY

To Whom It May Concern: We appreciate the opportunity
to once again respond to this complaint and clarify our position for the Revdex.com
and Mr***. A
review of the contacts shows that our representative did not disclose the
nature of the call to third partiesIn other words, our representative did not
inform other people that we were trying to contact Mr*** in order to
collect a debt and our organizations name was only provided upon request. As for the attorney
information provided by Mr***, we have updated Mr***s
account and have contacted his attorney and confirmed representation I apologize if Mr***
feels he was bullied or harassed, that was not our intentOur intent was to amicably
resolve this matter We are always
willing to work with Mr***s counsel to resolve this matterThank
you for the opportunity to respond to this matter. Respectfully, *** *** Branch Compliance Officer

My name
is *** *** and I am the Branch Compliance Officer for the Law Office of
Kevin ZShine, PLLC The following
contains our review and response to Mr***s complaint
Our
client, *** *** referred Mr***s file to us for
collections and
possible legal action on July 1, On
October 14, our
office filed a summons and complaint against Mr***The case is
pending in Lockport City Court and is index number ***
On October
21, an outbound call was made to Mr***He informed our
representative that he was filing for protection under Chapter of the United
States Bankruptcy Code. Mr***
claimed that he was represented by *** ** *** ***., who has an office
at *** *** *** *** *** ***. *** *** phone number is ***
On October
27, the Court set a conference for November 20, In preparation for
that conference, *** ***, an attorney in our office, left a message
for Mr*** on November 18, 2014.
Mr*** did not return that call.
Mr***
appeared at the November conference on his own behalf. Mrs*** appeared for our office on
behalf of *** *** Mr***
informed Mrs. *** and the Court that he did not have an attorney, but claimed that was meeting
with one in the afternoonThe Court adjourned the matter until December 18,
Mrs
*** again appeared at the December 18, conference. Mr***, however, failed to appear for
court. And no attorney appeared on his
behalf The judge allowed for one
further of appearance prior to issuing a default judgment. This appearance is set for February 5, 2015. On December
22, our office received a call from a representative of Cornerstone
Federal Credit Union The representative
claimed that Mr*** informed *** *** *** *** that Attorney
Darleen *** of our office was representing Mr*** in his
bankruptcy. We informed them that this
was not true.
On December
23, upon receipt of this complaint, our Mrs*** spoke with Mr
Fraizer. He confirmed that he was not
retained by Mr***. Mrs
*** then emailed Mr*** and confirmed that he did not represent
Mr*** Mr*** responded: … I have not spoken to Mr*** in some time. If and when I am
retained I will contact you. While we apologize to Mr
*** for any inconvenience he feels he was caused, our files, court
documents, and correspondence with Mr*** demonstrate his claims are
unsubstantiated. If Mr
*** has retained counsel, he should have his attorneys contact our
office and we will update our records accordingly. Thank you for the opportunity to
respond to this complaintShould you need any
further information from our company, please feel free to contact me directly. Respectfully, *** ***

We received the complaint you filed with the Revdex.com regarding a phone call you received on September 7, 2017. You complained as follows to the Revdex.com: “Customer’s Statement of the Problem: Called me before 9 AM to try to resolve a collection. I was very irritated and worried because I thought I was...

being threatened. I don't want them calling me anymore. I feel like I should be able to get some relief out of this.”  Federal law provides that debt collectors may make collection calls between 8am to 9pm local time. Thus, while there was no harassment present or intended by the call, we would have been happy to respect your request to call at times that are more convenient for you. However, since you did not provide that option and now explicitly state that you want no further calls, we have marked your account as “Do Not Call”. Please understand that while this will stop the calls that you found unpleasant, this will not stop others avenue of collection available to us. As you know, on or about September 3, 2017, you were served with a lawsuit seeking payment on the subject debt. The call that you complained of, soon after service of the lawsuit, was to give you an opportunity to resolve the debt before the legal process moves on. It was certainly not intended as a threat but more of a courtesy to allow you an opportunity to resolve before the case moves much further. As noted above, we have respected your request to stop calling you but we expect that the legal process will continue to move forward. Notwithstanding, we encourage you to contact our office at your earliest convenience to work out an acceptable payment arrangement. We can be contacted at 866-766-1609. Regards,Chelsey L. [redacted] Chief Compliance Officer William C. Grossman Law, PLLC  5965 Transit Road, Suite 500  East Amherst, NY 14051

Dear [redacted]: This is in response to the complaint that you filed against our law firm with the Revdex.com (“Revdex.com”) and received by us on October 23, 2017. You allege that our law firm “Sent what looks like fake court summons to collect a debt with first page threatening to...

garnish my wages and seize property if I do not pay an unfounded balance.” The Summons and Complaint you received is not fake, you were served with a lawsuit/valid legal document that was filed with the Civil Court of New York City. The language that you object to on the Summons regarding possible garnishment of wages and seizure of your property are actually disclosures that are required by the Court and presumably intended to assist consumers. Your statement regarding an “unfounded balance” is unsupported by any evidence; there was a Credit One Credit Card Statement attached to the Summons and Complaint, addressed to you, with the final balance clearly noted. We also received a letter from you dated October 23, 2017 requesting some things that you may be entitled to, such as substantiation of the debt (even though such request may have been late under some of the laws that you cited), and other things that you may not be entitled to. We mailed to you substantiation of the debt on or about October 24, 2017. For your convenience, a copy is also enclosed with this response. This included credit card statements with your name and address which showed purchases and payments that may refresh your recollection as to how and when you incurred this debt. The requested resolution in your Revdex.com complaint was as follows “Not go to Court. Cease and desist harassment tactic and threats. Settle upon receiving proper documentation.” While we cannot offer you legal advice about whether to go to court, we can assure you, as noted above, that there has been no harassment or threats. You were sued for a debt that our client has alleged that you did not pay. The language that you objected to was required by the court. Further, you have received the documentation that you requested and are entitled to. Therefore, it is now your option to contact us and settle (as you state is your wish) or we will continue with the legal process.  You noted in your letter that you are not refusing to pay. As noted in the Complaint, the last payment on this account was over a year ago. Even though you have been sued and the lawsuit is currently moving forward, we remain willing to work with you on a mutually agreeable payment arrangement. Please contact us at [redacted] between the hours of 8AM – 5PM EST, Monday – Friday.   Regards, Chelsey L. W[redacted] Chief Compliance Officer  William C. Grossman Law, PLLC

I did speak to [redacted] in court and told her [redacted] did not get back to me and that I was meeting with a new attorney that same day. My attorney now is [redacted]. Mr. [redacted] is still not answering why Kevin Shines offices are breaking the laws of the Fair Debt Collections Practices Act, buy continually calling my place of employment and also talking to the owner of my employment, also calling my parent’s house and harassing them also, this is a bully tactic which is not legal. I can get phone records to prove all what I am saying. Mr. [redacted] is beating around the bush as to the root of this complaint I wonder how many others this business continues to bully!   Thank you, [redacted]