[redacted], our service manager, had made an original come back appointment for June 5. Customer then requested an earlier appointment due to a family emergency, which [redacted] accommodated, so now the customer is scheduled to come back next Tuesday, May 23. The customer came...
into my office on Saturday, May 6 and asked me for assistance which I was happy to give. I explained to the customer that I needed to get my service director involved and that he would contact him the following week, which he ultimately he did. Both the customer and service director kept missing each other. We are more than happy to assist our customer in this matter.
Initial Business Response /* (1000, 5, 2015/09/28) */
When I returned from an out of town business meeting on Friday, September 18, I read the Complaint Activity Report, Case # XXXXXXXX. I immediately investigated the situation and contacted the consumer, [redacted].
I explained to her in...
detail the events that took place, apologized on behalf of the dealership and made immediate arrangements with her local [redacted] dealership to repair the wheel in question and Mercedes-Benz will cover all costs.
She was very happy and thanked me for my help. We believe that this has been successfully resolved.
[redacted], our service manager, had made an original come back appointment for June 5. Customer then requested an earlier appointment due to a family emergency, which [redacted] accommodated, so now the customer is scheduled to come back next Tuesday, May 23. The customer came...
into my office on Saturday, May 6 and asked me for assistance which I was happy to give. I explained to the customer that I needed to get my service director involved and that he would contact him the following week, which he ultimately he did. Both the customer and service director kept missing each other. We are more than happy to assist our customer in this matter.
Initial Business Response /* (1000, 5, 2015/09/28) */
When I returned from an out of town business meeting on Friday, September 18, I read the Complaint Activity Report, Case # XXXXXXXX. I immediately investigated the situation and contacted the consumer, [redacted].
I explained to her in...
detail the events that took place, apologized on behalf of the dealership and made immediate arrangements with her local [redacted] dealership to repair the wheel in question and Mercedes-Benz will cover all costs.
She was very happy and thanked me for my help. We believe that this has been successfully resolved.