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William C. Rott & Son, Inc.

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Reviews William C. Rott & Son, Inc.

William C. Rott & Son, Inc. Reviews (2)

We have had Rott do our roof and gutters and leaf protection also. It was clearly described to us as a 30 year warranty on the shingles, not the leaf protection. And we were told that there is minor maintenence on the leaf protection, meaning cleaning the top every few years. Works great. You should call and ask to talk to a manager.

We contracted with Wm. C Rott & Son on October 12, 2012 to install a new roof, gutters, soffits, facia and the "Leaf Relief" protection system. We only agreed to have have the Leaf Relief installed after being told that our current gutter protection system (which we purchased in 2005 for $2230, was working as claimed and required no maintenance) could not be reinstalled. We were told that the Leaf Relief required no maintenance. We were also told that when the job was complete, we would be provided with a 50-year transferable warranty for the roof. May 2012 I contacted Mr. Rott to inform him of the problem that we were having with the build up of leaves and debris in the the gutters. I was told by Mr. Rott that this system does require "low maintenance" to remove the debris. When we were sold this product I specifically asked if maintenance was required and was told no. Our prior system which we were extremely happy with required NO maintenance. We never would have had this product installed had we know it would require maintenance to remove the debris that the wind had not taken away. On June 10, 2013 I once again contacted Mr. Rott via letter regarding this issue. On June 27, 2013 Mr Rott came to inspect the gutters. He left abruptly without a resolution to this matter and told me that my warranty would be in the mail. He also stated that he can never make me happy. I assume this was in reference to me wanting them to own up to the numerous claims that I was sold on but was not delivered. In spite of the fact that Wm. C. Rott's estimate was more than double the price of his competitors, we chose to do business with them based on the longevity and reputation of the business along with the multitude of claims asserted by his salesman specifically dealing with their attention to details and overall workmanship. To date I have not received my warranty.

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Description: ROOFING CONTRACTORS

Address: 454 Young St., Tonawanda, New York, United States, 14150

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