William C. Smith and Company, Inc.

We are in receipt of your letter date January 14, The security has been returned to resident, along the prorated rent check on January 19, 2018.If you have any further questions or concerns, please contact me at ###-###-####.Respectfully,Cynthia B***Senior Vice President

In response to Complaint ID [redacted] regarding our business practices, Please review the following series of events.[redacted] moved in to [redacted] at [redacted] Washington DC [redacted] on 10/1/2011. Throughout [redacted]' tenancy we received monthly rental payments late. Our...

Collections Manager at the time (who was not fired) tried to work with [redacted] to get him caught up with his rental obligations via meetings, phone calls, notices, and other correspondences to no avail. Ultimately, [redacted] moved out of the apartment without notice on 10/9/13 leaving a balance of $3,250.79.On October 1, 2015 [redacted] contacted the collection company to make an offer to settle for $800.00. Management declined the settlement offer then countered for $2,100,00,On October 15, 2015 [redacted] began to contact [redacted] again. After hearing [redacted] state that he was eager to resolve this situation, Management then agreed to reduce the settlement to 50% of the past due balance for a payment of $1,625, The Community Manager sent this offer to [redacted] In an email requesting that he reply if he agreed to the settlement so that We could inform the collection agency. [redacted] never responded.On November 20, 2015 [redacted] again contacted our office demanding to speak with the Property Manager. [redacted] stated that he only had $800 and expressed that he really needed to resolve this Issue to have this removed from his credit for a career opportunity. The Property Manager agreed that this issue needed to be resolved as soon as possible and accepted the $800,00 settlement provided that it was paid by COB the following Monday, November 23, 2015. [redacted] agreed but never made the payment,On February 9, 2016 [redacted] began Contacting management again. The Community Manager contacted the Collection agency to get an update on [redacted] account before returning the Call and was advised that [redacted] called to negotiate a settlement of $1000.00 instead of the $1,625. We declined to settle for $1000.00Om February 11, 2016 [redacted] constantly called and visited our offices harassing the staff with all sorts of demands and hostility. The office staff informed [redacted] that neither the Asset Manager nor Property Manager were in the office or available. [redacted] said some obscenities and stated that he will sit and wait for someone to arrive. Due to [redacted] demeanor the staff ask that he leave and advised that he would be contacted when either Manager arrived, [redacted] then became more hostile so the staff called the police for assistance because they were in fear of their safety. The Property Manager reached out to [redacted] later that day with a last effort to resolve this issue and asked why the agreed settlement wasn't paid in November, [redacted] responded that it was Christmas time so he decided to shop for his child and stated that it should have been understood. [redacted] constantly insulted the Property Manager which resulted in the Property Manager ending the phone conversation. [redacted] then began to text the Property Manager. The Property Manager again agreed to settle. This time the settlement was for $1400.00 to be paid that day which was still less than the balance owed.  On February 18, 2016 [redacted] sent an emall to an Asset Manager requesting a meeting. A meeting date of 2/23/16 was offered to [redacted], on February 19, 2016 he declined via a not so nice email that included a lot of harsh language.On October 4, 2016 we received an email from [redacted] stating that he would like to satisfy his balance with us and would like to set up an agreement. The Property Manager contacted [redacted] to inform him that he needed to contact the collection agency to further discuss the account. [redacted] became irate then hung up the phone.We hope that this answers all questions pertaining to [redacted]' Revdex.com Complaint.Thank you,Larvetta T[redacted]Property Manager [redacted]