Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ When I returned from an out of town business meeting on Friday, September 18, I read the Complaint Activity Report, Case # XXXXXXXXI immediately investigated the situation and contacted the consumer, [redacted] I explained to her in detail the events that took place, apologized on behalf of the dealership and made immediate arrangements with her local [redacted] dealership to repair the wheel in question and Mercedes-Benz will cover all costs She was very happy and thanked me for my helpWe believe that this has been successfully resolved
Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ When I returned from an out of town business meeting on Friday, September 18, I read the Complaint Activity Report, Case # XXXXXXXXI immediately investigated the situation and contacted the consumer, [redacted] I explained to her in detail the events that took place, apologized on behalf of the dealership and made immediate arrangements with her local [redacted] dealership to repair the wheel in question and Mercedes-Benz will cover all costs She was very happy and thanked me for my helpWe believe that this has been successfully resolved