In response to Complaint ID [redacted] regarding our business practices, Please review the following series of events[redacted] moved in to [redacted] at [redacted] Washington DC [redacted] on 10/1/Throughout [redacted] ' tenancy we received monthly rental payments lateOur Collections Manager at the time (who was not fired) tried to work with [redacted] to get him caught up with his rental obligations via meetings, phone calls, notices, and other correspondences to no availUltimately, [redacted] moved out of the apartment without notice on 10/9/leaving a balance of $3,250.79.On October 1, [redacted] contacted the collection company to make an offer to settle for $Management declined the settlement offer then countered for $2,100,00,On October 15, [redacted] began to contact [redacted] againAfter hearing [redacted] state that he was eager to resolve this situation, Management then agreed to reduce the settlement to 50% of the past due balance for a payment of $1,625, The Community Manager sent this offer to [redacted] In an email requesting that he reply if he agreed to the settlement so that We could inform the collection agency [redacted] never responded.On November 20, [redacted] again contacted our office demanding to speak with the Property Manager [redacted] stated that he only had $and expressed that he really needed to resolve this Issue to have this removed from his credit for a career opportunityThe Property Manager agreed that this issue needed to be resolved as soon as possible and accepted the $800,settlement provided that it was paid by COB the following Monday, November 23, [redacted] agreed but never made the payment,On February 9, [redacted] began Contacting management againThe Community Manager contacted the Collection agency to get an update on [redacted] account before returning the Call and was advised that [redacted] called to negotiate a settlement of $instead of the $1,We declined to settle for $1000.00Om February 11, [redacted] constantly called and visited our offices harassing the staff with all sorts of demands and hostilityThe office staff informed [redacted] that neither the Asset Manager nor Property Manager were in the office or available [redacted] said some obscenities and stated that he will sit and wait for someone to arriveDue to [redacted] demeanor the staff ask that he leave and advised that he would be contacted when either Manager arrived, [redacted] then became more hostile so the staff called the police for assistance because they were in fear of their safetyThe Property Manager reached out to [redacted] later that day with a last effort to resolve this issue and asked why the agreed settlement wasn't paid in November, [redacted] responded that it was Christmas time so he decided to shop for his child and stated that it should have been understood [redacted] constantly insulted the Property Manager which resulted in the Property Manager ending the phone conversation [redacted] then began to text the Property ManagerThe Property Manager again agreed to settleThis time the settlement was for $to be paid that day which was still less than the balance owed On February 18, [redacted] sent an emall to an Asset Manager requesting a meetingA meeting date of 2/23/was offered to [redacted] , on February 19, he declined via a not so nice email that included a lot of harsh language.On October 4, we received an email from [redacted] stating that he would like to satisfy his balance with us and would like to set up an agreementThe Property Manager contacted [redacted] to inform him that he needed to contact the collection agency to further discuss the account [redacted] became irate then hung up the phone.We hope that this answers all questions pertaining to [redacted] ' Revdex.com Complaint.Thank you,Larvetta T***Property Manager [redacted]
In response to Complaint ID [redacted] regarding our business practices, Please review the following series of events[redacted] moved in to [redacted] at [redacted] Washington DC [redacted] on 10/1/Throughout [redacted] ' tenancy we received monthly rental payments lateOur Collections Manager at the time (who was not fired) tried to work with [redacted] to get him caught up with his rental obligations via meetings, phone calls, notices, and other correspondences to no availUltimately, [redacted] moved out of the apartment without notice on 10/9/leaving a balance of $3,250.79.On October 1, [redacted] contacted the collection company to make an offer to settle for $Management declined the settlement offer then countered for $2,100,00,On October 15, [redacted] began to contact [redacted] againAfter hearing [redacted] state that he was eager to resolve this situation, Management then agreed to reduce the settlement to 50% of the past due balance for a payment of $1,625, The Community Manager sent this offer to [redacted] In an email requesting that he reply if he agreed to the settlement so that We could inform the collection agency [redacted] never responded.On November 20, [redacted] again contacted our office demanding to speak with the Property Manager [redacted] stated that he only had $and expressed that he really needed to resolve this Issue to have this removed from his credit for a career opportunityThe Property Manager agreed that this issue needed to be resolved as soon as possible and accepted the $800,settlement provided that it was paid by COB the following Monday, November 23, [redacted] agreed but never made the payment,On February 9, [redacted] began Contacting management againThe Community Manager contacted the Collection agency to get an update on [redacted] account before returning the Call and was advised that [redacted] called to negotiate a settlement of $instead of the $1,We declined to settle for $1000.00Om February 11, [redacted] constantly called and visited our offices harassing the staff with all sorts of demands and hostilityThe office staff informed [redacted] that neither the Asset Manager nor Property Manager were in the office or available [redacted] said some obscenities and stated that he will sit and wait for someone to arriveDue to [redacted] demeanor the staff ask that he leave and advised that he would be contacted when either Manager arrived, [redacted] then became more hostile so the staff called the police for assistance because they were in fear of their safetyThe Property Manager reached out to [redacted] later that day with a last effort to resolve this issue and asked why the agreed settlement wasn't paid in November, [redacted] responded that it was Christmas time so he decided to shop for his child and stated that it should have been understood [redacted] constantly insulted the Property Manager which resulted in the Property Manager ending the phone conversation [redacted] then began to text the Property ManagerThe Property Manager again agreed to settleThis time the settlement was for $to be paid that day which was still less than the balance owed On February 18, [redacted] sent an emall to an Asset Manager requesting a meetingA meeting date of 2/23/was offered to [redacted] , on February 19, he declined via a not so nice email that included a lot of harsh language.On October 4, we received an email from [redacted] stating that he would like to satisfy his balance with us and would like to set up an agreementThe Property Manager contacted [redacted] to inform him that he needed to contact the collection agency to further discuss the account [redacted] became irate then hung up the phone.We hope that this answers all questions pertaining to [redacted] ' Revdex.com Complaint.Thank you,Larvetta T***Property Manager [redacted]