William Heinz & Sons Inc

We got a call that "parts were falling off the top of the Rolling Grille"As usual on service callswe go in "blind"", not knowing exactly what is wrongWe sent our two-man crew in our one- ton truck, fully equipped
with customized factory parts for all our doorsThis
eliminates going back and forth to the shop for parts , thus saving money for our customers
When we arrived, the guide for the Rolling Grille was not locked in and the stop had fallen off (not just the screw)We investigated why this would happen since this would cause the Grille to operate incorrectly and could be
a safety issue We reinstalled the guide and the stop Then we ehecked for proper opetation to make sure this problem hadn't caused the Grille to warp excessivelyWhile we were there, we also checked their (2) Rolling Shutters
to make sure they were working wellWe lubricated all doors as needed
The two men were on this service call for 3-1/hrs each or a total of 7hrs including travel timeBreakdown for each employee is Travel to jobsite hr,Time at jobsite 1- 1/hrs, Travel from jobsite hrOur men are Union Ironworkers
Their wages, benefits, FICA, UC and insurance costs us $100.00/hrper manWe add $10/hr(10% overhead markup), which we do not think is unreasonableLike othere in the service industry, "We charge a "trip!! charge
Ours is 1.00/mile for wear and tear on our ton service truckIt is miles one way to the jobsitemiles x (roundtrip) x '" Therefore, hrsx = plus trip charge =
Sincerely,
WM M Heinz & Sons, Inc
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