William J. Keenan Building & Remodeling, LLC

We were hoping to resolve this matter but unfortunately we are not satisfied with our contractor's response.  Request for warrenty information has been "a continuious drumbeat" because we still have not received the needed information.  In our complaint we stated that what is required is that we need to have in our possession copies of receipt/invoice/bill of sale for all items in which we may need to file a future warranty claim.  This is what we have been told when we have have spent time contacting various manufacturors/supplies of our kitchen furnishings.We do not need general information which is found on web sites. We also want to note that the contractor also has not responded to explain why the promise they made on 11/9/15, to provide us with information so we could also file a claim with [redacted], has not been fulfilled as of this date.We understand that [redacted] is having problems with other issues, but it is our understanding that that has more to do with concern about a chemical issue.  Our issue is different, we believe, as our flooring is having a sparation issue, which according to my non -expertise and limited reading about our type of flooring is most likely due to problems with installation techniques.  I understand that it might be hard to determine at this point what caused this issue but it would have been nice to have occasional updates as to the progress of our claim as well as the aforementioned information so we could also file a claim.  We appreciate that our contractor has responded promptly each time there has been another seperation, and has glued the planks down as recommended by the manufacturor but we feel the repair is not totally satisfactory as there is still a noticeable gap and crumbs fall in.  We will note that not all our requests for repair under their workmanship warranty have been completed. We have heard no communication since early January as to when our desk light, which has been flickering since the fall, will be fixed.To sum it up, although our contractor did a great job with developing a layout for our kitchen and, overall workmanship was quite good, we have been very disappointed with their ability to deal with our concerns. This has caused us a great deal of stress because we value and work best when there is open and honest communication.  Time and time again we have been left hanging with no communication from our contractor while almost feeling penalized for bringing up a concern. This occurred again with the last response from the contractor in which they stated that all our problems stemmed back from the granite counter -top issue.  This is not true. We did not bring it up in our complaint - we have decided to live with our granite top and are moving on with our life - again we feel penalized that we ever brought that up as an issue.  We were hoping we could resolve things here and are disappointed with the result.  We were hoping to resolve this matter but unfortunately we are not satisfied with our contractor's response.  Request for warrenty information has been "a continuious drumbeat" because we still have not received the needed information.  In our complaint we stated that what is required is that we need to have in our possession copies of receipt/invoice/bill of sale for all items in which we may need to file a future warranty claim.  This is what we have been told when we have have spent time contacting various manufacturors/supplies of our kitchen furnishings.We do not need general information which is found on web sites. We also want to note that the contractor also has not responded to explain why the promise they made on 11/9/15, to provide us with information so we could also file a claim with Lumber Liquidators, has not been fulfilled as of this date.We understand that Lumber Liquidators is having problems with other issues, but it is our understanding that that has more to do with concern about a chemical issue.  Our issue is different, we believe, as our flooring is having a sparation issue, which according to my non -expertise and limited reading about our type of flooring is most likely due to problems with installation techniques.  I understand that it might be hard to determine at this point what caused this issue but it would have been nice to have occasional updates as to the progress of our claim as well as the aforementioned information so we could also file a claim.  We appreciate that our contractor has responded promptly each time there has been another seperation, and has glued the planks down as recommended by the manufacturor but we feel the repair is not totally satisfactory as there is still a noticeable gap and crumbs fall in.  We will note that not all our requests for repair under their workmanship warranty have been completed. We have heard no communication since early January as to when our desk light, which has been flickering since the fall, will be fixed.To sum it up, although our contractor did a great job with developing a layout for our kitchen and, overall workmanship was quite good, we have been very disappointed with their ability to deal with our concerns. This has caused us a great deal of stress because we value and work best when there is open and honest communication.  Time and time again we have been left hanging with no communication from our contractor while almost feeling penalized for bringing up a concern. This occurred again with the last response from the contractor in which they stated that all our problems stemmed back from the granite counter -top issue.  This is not true. We did not bring it up in our complaint - we have decided to live with our granite top and are moving on with our life - again we feel penalized that we ever brought that up as an issue.  We were hoping we could resolve things here and are disappointed with the result.