First, I would like to extend our sincere apologies to Ms [redacted] for our technician's lack of response on SundayHe was overwhelmed with emergencies on a degree dayThat's no excuse however and will gladly not charge for the Saturday service callIf Ms [redacted] would let us know what her stop payment charges are, All Temp would refund her those charges also
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint [redacted] I am rejecting this response because: [redacted] forgot to clarify that I "said, "Don't bother, I called someone else" to refuse the repeated service call ONLY after they missed their initial one scheduled on 10/24/Obviously, that was a gross and unheard breach, espin a potentially dangerous situation (CO).When my father called [redacted] and told him about this dangerous situation and their failure, he said he could send a technician for a second opinion ONLY in a week, but how could we wait when an authorized Four Season technician shut down our furnace due to the crack and a potentially life-threatening CO emissionHow could we wait for a week without heat? Clearly All Temp had their chances to fix the problem and give me a second opinion and this "Warranty $heat exchanger replacement and/or discounted furnace replacement"; 1-st chance was during a missed appointment, and the 2-nd was to give me a second opinion not in a week but within 1-days, but [redacted] says about $and deep discount now, afterwards, only because he knows that he does not have to do itLast October All Temp did not find the cracks, because they did not use a deep diagnostics with a camera like Four Seasons did now; All Temp they left a Description of last service, "Cleaned and replaced filter." technicians concluded that the heat exchangers cracks were older than a year, and we will have official report about that admissible in Court.If [redacted] is serious, he may show his good intentions by taking responsibility for their failures and compensating my losses (pay me the difference between his "discounted price" and $4,I had to pay).P.SHe mentioned that my father is their good customer for many years, but he may ask my father how he feels after referring me to them and service I received from themI hope my father will no longer be such a happy customer of theirs, doesn't he think? Sincerely, [redacted]
First, I would like to extend our sincere apologies to Ms [redacted] for our technician's lack of response on SundayHe was overwhelmed with emergencies on a degree dayThat's no excuse however and will gladly not charge for the Saturday service callIf Ms [redacted] would let us know what her stop payment charges are, All Temp would refund her those charges also
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint [redacted] I am rejecting this response because: [redacted] forgot to clarify that I "said, "Don't bother, I called someone else" to refuse the repeated service call ONLY after they missed their initial one scheduled on 10/24/Obviously, that was a gross and unheard breach, espin a potentially dangerous situation (CO).When my father called [redacted] and told him about this dangerous situation and their failure, he said he could send a technician for a second opinion ONLY in a week, but how could we wait when an authorized Four Season technician shut down our furnace due to the crack and a potentially life-threatening CO emissionHow could we wait for a week without heat? Clearly All Temp had their chances to fix the problem and give me a second opinion and this "Warranty $heat exchanger replacement and/or discounted furnace replacement"; 1-st chance was during a missed appointment, and the 2-nd was to give me a second opinion not in a week but within 1-days, but [redacted] says about $and deep discount now, afterwards, only because he knows that he does not have to do itLast October All Temp did not find the cracks, because they did not use a deep diagnostics with a camera like Four Seasons did now; All Temp they left a Description of last service, "Cleaned and replaced filter." technicians concluded that the heat exchangers cracks were older than a year, and we will have official report about that admissible in Court.If [redacted] is serious, he may show his good intentions by taking responsibility for their failures and compensating my losses (pay me the difference between his "discounted price" and $4,I had to pay).P.SHe mentioned that my father is their good customer for many years, but he may ask my father how he feels after referring me to them and service I received from themI hope my father will no longer be such a happy customer of theirs, doesn't he think? Sincerely, [redacted]