I was in contact via telephone with a Mr [redacted] with Bert Ogden Chrysler jeep dodge in Harlingen Texas on 9/30/ I told him how much I could pay for a certain vehicle he assured me that he could get me the payment After being in their store for a couple of hours on 10/01/he came back to me with a payment dollars over what we had discussed He said he could do nothing about it He also stated that they had not run a credit report on me That also turned out to be a lie They ran a hard inquiry of my credit and now my score has been lowered I don't mind Bert Ogden lying about the car payment price I care about them running a credit report without my consent
Sent: Friday, November 11, 12:PMSubject: Complaint *** *** *** Good Afternoon, On February 23,
Customer *** ** *** Purchased a vehicle at Bert Ogden ToyotaThe vehicle he purchased was a trade from a previous customerOn March 7, a payoff was sent to *** *** *** in order to obtain the title of the vehicle that Mr*** had purchasedSince title hadn’t been sent, Sandra our title clerk called *** on April 21st and spoke to *** the bank teller who made aware that a check that the previous owner of Mr*** vehicle had created a stop payment to their last payment after they traded in their vehicleThe difference in the payoff was made after we found out what had happen Mr*** came in a few days later and was made aware by Laura, one of the title clerks the reason for the title being delayed which was also delaying his registrationHe was also told that as soon as the title was received and signed by Mr*** we would start the process of his registration On the 29th of April the account was closed and tile was being released within to business daysOn May 26th title was received and signed by Mr*** and paperwork was sent to the DMW to get registeredHis Vehicle was transferred that same day and as soon as we received his plates he was made aware that they were at our dealership ready for pickup. Thank You! Xenia M*** Executive Assistant to CAO, Natasha *** *** Bert Ogden Auto Group O: 956-686-6666 EXT: ***
From: *** *** Sent: Monday, *** 15, 11:AM
To: ***Subject: *** *** *** ----- Original Message -----From: *** *** ***To: ***Sent: Mon, *** 09:00:-0600Subject: Revdex.com complaint Hey ***, Here is the finalized documentI believe since you have the email you can submit this along with the copies of the RO’s attachedI tried to log onto Revdex.com to find a way to submit it but all I found was ways to submit complaints Thanks, *** *** *** *** Bert Ogden Auto Plaza*** (c)*** (w)***
Sent: Monday, August 08, 5:PMSubject: Complaint [redacted]::: fw: Good Afternoon Mr[redacted]!
"margin: 0in 0in 10pt;">On complaint [redacted]: I spoke to the General Manager and the managers associated with this complaint and explained to me with details of what had happenThey gave the customers missing items, spare key and floor mats as well as the [redacted] they had promisedI tried getting in contact with customer via email or phone to apologize in behalf of my company and to verify if there were any questions for me, but failed with no responseOnce you have reviewed this information we respectfully ask that you close this complaint in our favorIf you have any questions don't hesitate to ask Thank you! Xenia M[redacted]
Sent: Friday, July 29, 2016 4:14 PMSubject: Complaint [redacted]
Arial,sans-serif;"> On Complaint [redacted], customer wanted a clear title, management did fix problem and sent title to the customers address. Attach you will find [redacted] tracking number with customers signature. Thank You! Xenia M[redacted]
Executive Assistant to CAO, Natasha [redacted] B[redacted]Bert Ogden Auto Group O: 956-686-6666 EXT: [redacted]
I was in contact via telephone with a Mr. [redacted] with Bert Ogden Chrysler jeep dodge in Harlingen Texas on 9/30/16. I told him how much I could pay for a certain vehicle. he assured me that he could get me the payment. After being in their store for a couple of hours on 10/01/16 he came back to me with a payment 100 dollars over what we had discussed. He said he could do nothing about it. He also stated that they had not run a credit report on me. That also turned out to be a lie. They ran a hard inquiry of my credit and now my score has been lowered. I don't mind Bert Ogden lying about the car payment price. I care about them running a credit report without my consent.
I was in contact via telephone with a Mr [redacted] with Bert Ogden Chrysler jeep dodge in Harlingen Texas on 9/30/ I told him how much I could pay for a certain vehicle he assured me that he could get me the payment After being in their store for a couple of hours on 10/01/he came back to me with a payment dollars over what we had discussed He said he could do nothing about it He also stated that they had not run a credit report on me That also turned out to be a lie They ran a hard inquiry of my credit and now my score has been lowered I don't mind Bert Ogden lying about the car payment price I care about them running a credit report without my consent
Sent: Friday, November 11, 12:PMSubject: Complaint *** *** *** Good Afternoon, On February 23,
Customer *** ** *** Purchased a vehicle at Bert Ogden ToyotaThe vehicle he purchased was a trade from a previous customerOn March 7, a payoff was sent to *** *** *** in order to obtain the title of the vehicle that Mr*** had purchasedSince title hadn’t been sent, Sandra our title clerk called *** on April 21st and spoke to *** the bank teller who made aware that a check that the previous owner of Mr*** vehicle had created a stop payment to their last payment after they traded in their vehicleThe difference in the payoff was made after we found out what had happen Mr*** came in a few days later and was made aware by Laura, one of the title clerks the reason for the title being delayed which was also delaying his registrationHe was also told that as soon as the title was received and signed by Mr*** we would start the process of his registration On the 29th of April the account was closed and tile was being released within to business daysOn May 26th title was received and signed by Mr*** and paperwork was sent to the DMW to get registeredHis Vehicle was transferred that same day and as soon as we received his plates he was made aware that they were at our dealership ready for pickup. Thank You! Xenia M*** Executive Assistant to CAO, Natasha *** *** Bert Ogden Auto Group O: 956-686-6666 EXT: ***
From: *** *** Sent: Monday, *** 15, 11:AM
To: ***Subject: *** *** *** ----- Original Message -----From: *** *** ***To: ***Sent: Mon, *** 09:00:-0600Subject: Revdex.com complaint Hey ***, Here is the finalized documentI believe since you have the email you can submit this along with the copies of the RO’s attachedI tried to log onto Revdex.com to find a way to submit it but all I found was ways to submit complaints Thanks, *** *** *** *** Bert Ogden Auto Plaza*** (c)*** (w)***
Sent: Monday, August 08, 5:PMSubject: Complaint [redacted]::: fw: Good Afternoon Mr[redacted]!
"margin: 0in 0in 10pt;">On complaint [redacted]: I spoke to the General Manager and the managers associated with this complaint and explained to me with details of what had happenThey gave the customers missing items, spare key and floor mats as well as the [redacted] they had promisedI tried getting in contact with customer via email or phone to apologize in behalf of my company and to verify if there were any questions for me, but failed with no responseOnce you have reviewed this information we respectfully ask that you close this complaint in our favorIf you have any questions don't hesitate to ask Thank you! Xenia M[redacted]
Sent: Friday, July 29, 2016 4:14 PMSubject: Complaint [redacted]
Arial,sans-serif;"> On Complaint [redacted], customer wanted a clear title, management did fix problem and sent title to the customers address. Attach you will find [redacted] tracking number with customers signature. Thank You! Xenia M[redacted]
Executive Assistant to CAO, Natasha [redacted] B[redacted]Bert Ogden Auto Group O: 956-686-6666 EXT: [redacted]
I was in contact via telephone with a Mr. [redacted] with Bert Ogden Chrysler jeep dodge in Harlingen Texas on 9/30/16. I told him how much I could pay for a certain vehicle. he assured me that he could get me the payment. After being in their store for a couple of hours on 10/01/16 he came back to me with a payment 100 dollars over what we had discussed. He said he could do nothing about it. He also stated that they had not run a credit report on me. That also turned out to be a lie. They ran a hard inquiry of my credit and now my score has been lowered. I don't mind Bert Ogden lying about the car payment price. I care about them running a credit report without my consent.