William Lyon Homes

Developed by Wm Lyons Homes In Jurupa Valley Turnleaf Community Park doubles as a storm water retention basin and community park. The design has the rec and play area adjacent to the water entry and is the lowest elevation in the park. In order to turn it over to the city, they added a drainage duct to bypass the rec area. Although the city accepted the park, the change did nothing to eliminate the flooding of the rec area. The water and mud is destroying the play surface. The repair was as poorly engineered as the original design. Now Wm Lyons Homes has washed their hands of the problem which they created while the City of Jurupa Valley and the residents of Turnleaf live with the mess. Shame on Wm Lyons Homes.

The leak in this home was caused by a water loss by a neighboring unit that was not a construction defect. Despite a lack of cooperation from the homeowner, we conducted an investigation that included removing a small section of drywall and a cabinet toe kick. Prior to initiating the...

investigation, we requested that the homeowner sign a authorization to proceed agreement that said in part, that once the investigation determined the source of the leak was not the responsibility of William Lyon Homes, that the homeowner would be responsible for the put-back of the areas that were removed for the investigation. The homeowner refused to sign the agreement. We proceeded with the investigation despite this lack of cooperation. The investigation did not conclude that the leak was caused by a construction defect where the builder would be responsible. We have since offered to repair the drywall and cabinet pieces that we removed our Warranty Service Manager, dated 1-15-2016. Our offer to repair the small area of drywall that we removed and install the cabinet toe kick still stands. All other repairs are the responsibility of the homeowner. Perhaps an insurance claim should be made to the homeowners insurance company. Respectfully,William Lyon HomesWarranty Service

The complaint does not include enough information regarding the location/name of the community. Please provide more details so that we can respond properly. Name and address of model homes. This complaint appears to be from the Las Vegas, Nevada area, in which case it should be sent to our Las Vegas...

Division representative.  Thank you,  [redacted]William Lyon Homes.

The current open Warranty items in the home all fall within the Fit and Finish 1st year warranty and the items will be completed within the guidelines of the warranty service processes as outlined in the Purchase and Sales agreement with the homeowner. We are currently working through the remaining...

open items and anticipate completion within the next few months, dependent upon access to the home.  William Lyon Homes Warranty Service.

Village Homes has responded to the [redacted]r’s complaint. The
sidewalk that freezes is in the Right of Way from the Town of Parker and not on
the [redacted]r’s property so it is not a warrantable claim. We have successfully drained
the water off of their property as we are required to do....

The Town of Parker
has reviewed their sidewalk and accepted the sidewalk as designed to their
standards and has acknowledged Village Homes is not responsible for any
corrections on the Town of Parker property. The [redacted]rs are required by the Town of Parker to maintain the city
sidewalk and clear the walkway of snow and ice. Unfortunately, when living in a
climate with freezing weather, ice buildup can occur. Maintenance of ice on
sidewalks can be cumbersome, but the Town of Parker requires the homeowner to
keep it clean and safe.

An appointment on 3-7-2016 to make the corrections to the Master Bath Cabinet panels was cancelled by the homeowner. We are prepared to correct the issue and install the original cabinet panels with proper spacing and meet both industry standards as well as the standards that we demonstrate in our...

model homes. We remain prepared to complete the repairs when access is granted.  William Lyon Homes Warranty Service.

The homeowner has been offered a full reimbursement for the flooring.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We did not cancel the appointment on 3-7-2016.  The technician [redacted] from [redacted] was let in and he even charged his tool at our home.  He first inspected the damaged areas on the panels.  He then discussed with his customer service rep on the phone about the damages.  They could not guarantee that the repair will meet our satisfaction.  [redacted] then left our home after 5 o’clock because it was too late for him to start his work.  [redacted] did not get back to us afterwards.  Our upgraded panels were new before a [redacted] technician improperly removed them for color matching.  He should have used a joint knife rather than a screwdriver.  The only reason why we allowed this to happen was that the original panels would be replaced.  After a month, the panel was returned with dents and scratches.  William Lyon forced us to have [redacted] repair the damaged panels and put them back.  Based on the above, the only proper resolution and way forward is for William Lyon to completely remake and re-install two new panels that have the same size, stain, and color integrity of the original ones.  Anything short of this is unacceptable to us because the damages were caused by [redacted]’s mishandling during the repair process.
Regards,
[redacted]