William Marietta, DDS

William SMarietta, D.D.SPC [redacted] Revdex.comJefferson StNE Ste:A Albuquerque, NM 87109June 22, 2016Re:Complaint ID [redacted] Dear Revdex.com,Charges were incurred 01-21-16, 02-01-& 02-10-16.After insurance was submitted we were informed by the patient's carrier that the patient was not covered for those services on those service dates.Statements were stent on: 02/2212016, 03/22/& 04/25/2016.Patient called office on 03/16/saying that he was not anticipating having to pay his entire balance and was not able to do soI explained to the patient that we do not offer payment plans in this officeHe said that he would have money to pay off the account in August and that he would make $payments monthly until that timeI explained to him that the account was already past due and that he needed to make sure that he made each of his payments on time or the account would be immediately sent out for legal collection.The patient made one payment by credit card for $on 03/22/No other payments were made on the balanceOn 05/10/I sent a notice that the balance should be paid within ten days of the date on the notice or the account would be sent to collectionWhen there was no response from the patient I sent the account out for legal collection on 06/07/and sent a dismissal notice to the patient letting him know that he would have to seek his future dental care elsewhere.Last week I received a call from the patient telling me first that we had his credit card number and were charging payments to it, to which I replied that we do not keep patient's credit card information on file in our officeHe then said that he had made all of the payments by calling in his credit card information and that he was not behind on his billI ask that he send me copies of his credit card statements to show that payments were made and then I would reverse the actionsHe then told me that while he did call in his credit card information that our staff was incompetent and failed to charge his card for the payments as he requestedHe insisted that he had not missed a single payment and had called in all of themHe also said that I was not the person he had spoken to when calling in to make his payments, that it was a different voice.The patient continued to state that it was the fault of our incompetent staff that any of this happened and that he would be contacting the Revdex.comAt that point, the conversation endedJust a point of information, the owner of the business that performed the treatment on this patient sold this business on 02/29/2016.He did not, however, sell his accounts receivable.Sincerely,Sherry H***Office Administrator

Complaint: ***
I am rejecting this response because: Both of these statements:
"The patient made one payment by credit card for $on 03/22/No other payments were made on the balanceOn 05/10/I sent a notice that the balance should be paid within ten days of the date on the notice or the account would be sent to collections" - are falseFirst, I paid in AprilSecond, I received no such notice - or, indeed, any notice - in MayTherein lies the heart of my complaintThis business is either notoriously untruthful or shockingly ineffectual at conducting business over the phoneEither way, I am not impressed and I would be curious to know how many other such complaints against this business has come across the desk of the Revdex.comI have a feeling that mine is not the only oneHowever, even if my complaint against this business is atypical for them, that does not invalidate the lousy service I have received from Marietta's office staffMarietta himself did fine work
Regards,
*** ** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

William S. Marietta, D.D.S. PC[redacted]
[redacted]
[redacted]Revdex.com7007 Jefferson St. NE Ste:A Albuquerque, NM 87109June 22, 2016Re:Complaint ID [redacted]Dear Revdex.com,Charges were incurred...

01-21-16, 02-01-2016 & 02-10-16.After insurance was submitted we were informed by the patient's carrier that the patient was not covered for those services on those service dates.Statements were stent on: 02/2212016, 03/22/2016 & 04/25/2016.Patient called office on 03/16/2016 saying that he was not anticipating having to pay his entire balance and was not able to do so. I explained to the patient that we do not offer payment plans in this office. He said that he would have money to pay off the account in August and that he would make $30.00 payments monthly until that time. I explained to him that the account was already past due and that he needed to make sure that he made each of his payments on time or the account would be immediately sent out for legal collection.The patient made one payment by credit card for $30.00 on 03/22/2016. No other payments were made on the balance. On 05/10/2016 I sent a notice that the balance should be paid within ten days of the date on the notice or the account would be sent to collection. When there was no response from the patient I sent the account out for legal collection on 06/07/2016 and sent a dismissal notice to the patient letting him know that he would have to seek his future dental care elsewhere.Last week I received a call from the patient telling me first that we had his credit card number and were charging payments to it, to which I replied that we do not keep patient's credit card information on file in our office. He then said that he had made all of the payments by calling in his credit card information and that he was not behind on his bill. I ask that he send me copies of his credit card statements to show that payments were made and then I would reverse the actions. He then told me that while he did call in his credit card information that our staff was incompetent and failed to charge his card for the payments as he requested. He insisted that he had not missed a single payment and had called in all of them. He also said that I was not the person he had spoken to when calling in to make his payments, that it was a different voice.The patient continued to state that it was the fault of our incompetent staff that any of this happened and that he would be contacting the Revdex.com. At that point, the conversation ended. Just a point of information, the owner of the business that performed the treatment on this patient sold this business on 02/29/2016.He did not, however, sell his accounts receivable.Sincerely,Sherry H[redacted]Office Administrator