Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Their explanation of why it says "new" on the receipt is something they just made up, and is a lie The salesperson clearly said it was sold as new so it would have a full manufacturer's warranty It turns out it doesn't have such a warranty per my contact with the manufacturer The manufacturer said I would have to pay the difference between full price and what I paid to have warranty coverage.The salesperson said if there were any problems, including odor, to take it up with the manufacturer under full warranty It was clearly understood the item was new, it was not, otherwise it wouldn't have the odor or the sleeping problems I maintain while the item was represented as-is, it was also clearly represented as a new item with a full warranty, not a new version of the mattress There was never any representation or statement that the new designation on the receipt referred to a new version of the item Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The only question that I have is do I need to pay the $restocking fee prior to the pickup? Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We have contacted our store staff and they are working with this customer to resolve this issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Their explanation of why it says "new" on the receipt is something they just made up, and is a lie The salesperson clearly said it was sold as new so it would have a full manufacturer's warranty It turns out it doesn't have such a warranty per my contact with the manufacturer The manufacturer said I would have to pay the difference between full price and what I paid to have warranty coverage.The salesperson said if there were any problems, including odor, to take it up with the manufacturer under full warranty It was clearly understood the item was new, it was not, otherwise it wouldn't have the odor or the sleeping problems I maintain while the item was represented as-is, it was also clearly represented as a new item with a full warranty, not a new version of the mattress There was never any representation or statement that the new designation on the receipt referred to a new version of the item Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The only question that I have is do I need to pay the $restocking fee prior to the pickup? Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]