Dear [redacted] : 8BBI am responding to complaint letter id # [redacted] This letter came as a complete surpriseThe customer never contacted our business of any problems or issues with his purchaseLet me start by stating some factsThe customer ordered this gun on 7-1-which we took a deposit of $I placed his order with an Authorized Smith & Wesson DistributorThe authorized distributor does not sell used Smith and Wesson firearmsI had this Factory Brand New S&W plus; SKU # [redacted] shipped to our store and received on 7-8-Upon receiving the gun on 7-8-it was stored in a safe until the customer picked it up on 7-10-The customer was contacted that his gun had been received and that he could pick it up at our store_ln addition, the customer inspected the firearm on 7-10-when he picked it up along with completing the required paperwork in accordance with state and federal lawThe gun was registered to the customer on 7-10-after passing the required background checkThe customer never stated any problems or concerns on 7-10-and also ask me to find a specific defense ammunition for this very firearm.Furthermore, since this firearm is factory brand new it does have a factory new warrantyThe customer can contact Smith & Wesson directly if the gun does not meet up to his expectations, I do not know how the customer has come to the conclusion that the gun is not factory brand newThere are no details listed in the letter on why he feels that the gun is usedI suspect that he feels that the gun has been firedAll factory new guns are test fired at the factory by Smith & Wesson and this fact can be verified by the manufacturerThis simple fact I would have explained to the customer if he had the decency to contact us first before filing a complaintOnce again the gun was ordered for the customer and it was 100% factory brand new, I will be happy to supply any needed additional information in this matter.Sincerely,Powell Guns
Dear [redacted] : 8BBI am responding to complaint letter id # [redacted] This letter came as a complete surpriseThe customer never contacted our business of any problems or issues with his purchaseLet me start by stating some factsThe customer ordered this gun on 7-1-which we took a deposit of $I placed his order with an Authorized Smith & Wesson DistributorThe authorized distributor does not sell used Smith and Wesson firearmsI had this Factory Brand New S&W plus; SKU # [redacted] shipped to our store and received on 7-8-Upon receiving the gun on 7-8-it was stored in a safe until the customer picked it up on 7-10-The customer was contacted that his gun had been received and that he could pick it up at our store_ln addition, the customer inspected the firearm on 7-10-when he picked it up along with completing the required paperwork in accordance with state and federal lawThe gun was registered to the customer on 7-10-after passing the required background checkThe customer never stated any problems or concerns on 7-10-and also ask me to find a specific defense ammunition for this very firearm.Furthermore, since this firearm is factory brand new it does have a factory new warrantyThe customer can contact Smith & Wesson directly if the gun does not meet up to his expectations, I do not know how the customer has come to the conclusion that the gun is not factory brand newThere are no details listed in the letter on why he feels that the gun is usedI suspect that he feels that the gun has been firedAll factory new guns are test fired at the factory by Smith & Wesson and this fact can be verified by the manufacturerThis simple fact I would have explained to the customer if he had the decency to contact us first before filing a complaintOnce again the gun was ordered for the customer and it was 100% factory brand new, I will be happy to supply any needed additional information in this matter.Sincerely,Powell Guns