Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me I understand the psychology of your 'no more calls/abusive language' caveatYou want your business to appear as the victim here when people read thisHowever, that just simply isn't the caseYes, on the day I received a check for $LESS ($1000!!!) than what I agreed upon and what was clearly conveyed to me by your business and sales representative, I called multiple times and text my sales person inappropriate/unprofessional messagesI was extremely upset, as would any person in my situationMaybe that kind of money doesn't mean anything to you but I'm years old and only made the deal because I was told I would get the $cash backI was told they (finance dept) would have to mess with the sales tax calculation but would get it doneThis is what worked for my budget need so I was ecstatic to get the vehicle I wanted at the right deal$is a big deal to me - I guess this will at least cut my loss down to $Anyway, to write that message of no more calls is quite misleading as that day was the last time I calledI quickly realized this issue needed to be escalatedQuite honestly I didn't want to talk to anyone else at your company as I have zero confidence in your operationsThe second round of offering to buy back my truck is a useless gesture that again tries to shine good light on your businessI already told you I put money into the truck that would create even more of a loss for me if I sold it back to you....I will accept the additional $"goodwill" check Regards, [redacted]
August 27, Revdex.com Case #: [redacted] In regards to complaint number [redacted] , our vehicle was advertised on our website with the pre-demo miles, and the vehicle was a demo when Mr [redacted] - [redacted] inquired about the vehicleOur goal is to always have the miles on our vehicle close to the actual mileage, and we now require demo miles to be updated weeklyWe did not intend to waste Mr [redacted] - [redacted] timeAs a result of the misunderstand***, we offered to reduce the price of the [redacted] by $968, a reduction that [redacted] values at approximately $I have attached a used car value guide to show that the price reduction that we offered him was an adequate price reduction for the increase in milesIn addition, we offered to send Mr [redacted] - [redacted] a gift card to reimburse him for the time he wasted to drive from Denver to LongmontThe price that he offered for the vehicle was not accepted because the market does not substantiate the price offered by Mr [redacted] - [redacted] In addition, we offered Mr [redacted] - [redacted] several other [redacted] to choose from that were more in-line with his mileage requirementsWe believe that the offers we made to Mr [redacted] - [redacted] were fair and adequateRegards, Jerad K*** General Manager [redacted] ***
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me I understand the psychology of your 'no more calls/abusive language' caveatYou want your business to appear as the victim here when people read thisHowever, that just simply isn't the caseYes, on the day I received a check for $LESS ($1000!!!) than what I agreed upon and what was clearly conveyed to me by your business and sales representative, I called multiple times and text my sales person inappropriate/unprofessional messagesI was extremely upset, as would any person in my situationMaybe that kind of money doesn't mean anything to you but I'm years old and only made the deal because I was told I would get the $cash backI was told they (finance dept) would have to mess with the sales tax calculation but would get it doneThis is what worked for my budget need so I was ecstatic to get the vehicle I wanted at the right deal$is a big deal to me - I guess this will at least cut my loss down to $Anyway, to write that message of no more calls is quite misleading as that day was the last time I calledI quickly realized this issue needed to be escalatedQuite honestly I didn't want to talk to anyone else at your company as I have zero confidence in your operationsThe second round of offering to buy back my truck is a useless gesture that again tries to shine good light on your businessI already told you I put money into the truck that would create even more of a loss for me if I sold it back to you....I will accept the additional $"goodwill" check Regards, [redacted]
August 27, Revdex.com Case #: [redacted] In regards to complaint number [redacted] , our vehicle was advertised on our website with the pre-demo miles, and the vehicle was a demo when Mr [redacted] - [redacted] inquired about the vehicleOur goal is to always have the miles on our vehicle close to the actual mileage, and we now require demo miles to be updated weeklyWe did not intend to waste Mr [redacted] - [redacted] timeAs a result of the misunderstand***, we offered to reduce the price of the [redacted] by $968, a reduction that [redacted] values at approximately $I have attached a used car value guide to show that the price reduction that we offered him was an adequate price reduction for the increase in milesIn addition, we offered to send Mr [redacted] - [redacted] a gift card to reimburse him for the time he wasted to drive from Denver to LongmontThe price that he offered for the vehicle was not accepted because the market does not substantiate the price offered by Mr [redacted] - [redacted] In addition, we offered Mr [redacted] - [redacted] several other [redacted] to choose from that were more in-line with his mileage requirementsWe believe that the offers we made to Mr [redacted] - [redacted] were fair and adequateRegards, Jerad K*** General Manager [redacted] ***