William Ryan Homes

Initial Business Response / [redacted] (1000, 5, 2014/05/22) */ Contact Name and Title: [redacted] , VP Ops Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @wmryan.com While I empathize with this customer's issues, this complaint is for the company [redacted] Homes in WI which is a different company that the [redacted] Homes, INC in IllinoisThis customer is not a customer of oursThey should either reach to the [redacted] Homes in WI or file complaint with the Revdex.com against the [redacted] Homes in WI Please remove this claim from our file Thank you, [redacted] Vice President of Operations [redacted] Homes, INC

Complaint: [redacted] I am rejecting this response because: I have consistently and continually put time along with work in with my lawnTheir lack of accountability is flat out wrong and bad for businessI have emailed Mr [redacted] and requested they come out and assess it with me but they don't want any part of thatI believe their Revdex.com score should be impacted by this and hopefully my story will help inform future homeowners, so they can make a sound informed decision when it comes to choosing their builder I will maintain for as long as I own this property that William Ryan never bothered or wanted to make this rightThey don't care about their customers and all they care about is the bottom line Sincerely, [redacted]

They hire incompetent contractors to complete jobsDo not sign your purchase agreement until everything is resolved, hire your own inspectorDo not trust any of the lies and [redacted]  they spewWe’ve had numerous install issues, from aesthetic to actual damages that lead a long road of expensive repairsOur tile was installed and uneven, grout crumbled from day oneMany excuses and bandaids on to “fix issues” Sliding door leaked numerous times, ruined hardwood floorsThey “fixed sliding doors” so they sayWe Instaled new Flooring to our liking! (not the builder [redacted] we “upgraded” to) Guess what, sliding door had water gushing in, Second set of hardwood ruined after we were told the door was fixedNeedless to say WE bought a new sliding doorAnd WE are paying for new hardwood REPAIRS again after they refuse to answer or calls or address our emails Do not build with William Ryan unless you want a piece [redacted] that you have to keep funding due to no fault of your ownWilliam Ryan should be ashamed of what they do and can get away with

I want to share a negative experience with William Ryan homes Please be aware that they try and sell homes for more than they appraise for!!! This after you sign a contract and spend your hard earned money on the appraisal with their PREFERRED lender!!!! They even obtained another appraisal that came back exactly the same and tried to bully me into paying $20k more than the appraisalI am not the only customer this happened toThey say it is because they have a division president who somehow feels this is an acceptable practiceDo not do business with this company!!!!

We appreciate that Mr [redacted] has concerns about his landscaping, however, our written warranty clearly notes that viability of materials is not covered, "Builder is not responsible for the life or condition of any of the above (landscaping) under any circumstances." This is because landscaping requires a lot of attention and the proper watering at the appropriate times and volumes For new landscaping, this can almost be a full time jobRegarding [redacted] characterization of the grading, they are inaccurate The grading is installed per Village approved plans with multiple field inspections to confirm conformance with those plans Also, all yards receive a minimum 2" of black dirt under the sod for proper root viability Periodically, a rock or stone will be under the sod and this is entirely natural

Initial Business Response / [redacted] (1000, 13, 2015/01/01) */ Contact Name and Title: [redacted] , VP Ops Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] We're happy to report that this situation has been resolved The melted siding was caused by windows of a neighboring home built by another builder, which were acting like a magnifying glass Although we were unable to get the other builder to respond to requests to repair the siding, The Mayor of [redacted] and I agreed to split the cost of repair to the [redacted] 's home, as they are a valued customer/resident of ours This case can be dismissed Thank you

We had our home built in 4/2017. We are very disappointed. During our walk through they stated that certain things can be fixed during our 60 day warranty not to worry about them now. Well here we are on the 11 month warranty and things are not being fixed as they guaranteed. Our walls are crooked, the corners are not flush, you can see the walls bow in or out at the bases and on some of the door frames. The door frame for the pantry looks crooked because the walls are off. It gives the appearance that the dry wall and corners were forced in place. They told us "it meets the tolerance". I cant believe that is true, I can see being off a bit but not to the point were it looks as if the door frame is crooked! The light in the foyer is not centered at all, it is up against the banister. Yet they insist it is centered. The banisters are scoffed,seams are obvious, wood is rough, and wood is cracked. The floor in one of the rooms squeaks, the specifically told us to look out for that and to add it to our warranty list. Now they are telling us this is not under warranty. The shingles on the roof are not aligned, some areas hang over the house and other areas are flush. There are several dents on door, frames, and window sills that were done by the workers. They will not fix those even though they have clearly stated "yes it was the workers who did it" I have sent a very detailed letter to William Ryan Homes in February and they have yet to respond. We are NOT expecting a house that is 100% perfect. However, we paid a lot of money to have a home as close to perfect as can be. These things are beyond obvious to the naked eye. In their model home, you DO NOT see any of these imperfections. If we had, we would not have purchased the home. I know for a fact we are not the only ones in the new neighborhood who are having issues with this contractor. Their foreman came to our house to discuss warranty issues and after 20 minutes of going over things WE realized he was at the wrong house and he still had no clue. Interesting enough, they had very similar issues as we did. I am hoping that we will not have to take things further and get a lawyer involved.

I had a negative experience with William Ryan Please review attached [redacted]  Investigation News segment in Chicagoh [redacted] The same issue occurred with two homes that have the same floor model