ln Ms [redacted] 's statement she says: "I mentioned this of course to them and the service people saw it smoking." What she actually said was, it was hot and we should let it cool downShe did not ask us to look at the overheating issue "I said if you fix the two sensors will this fix the problem of it smoking'? I was told yes." Again, NOT TRUE "l paid my and left and was told my car is all fixed and safe to drive." She was told that the sensors (diagnosed by [redacted] ***) had been replaced and the check engine light was out, but the car was still running hotShe said she couldn't afford anything elseI have attached a copy of Ms [redacted] 's repair order/invoiceShe never mentioned a leak and we knew nothing of any leak when the car was in our shop having new sensors installed We knew the car was running HOT but Ms [redacted] would not authorize us to find a reason whyShe said she could not afford it.l hope this helps settle this disputeSincerely, William T [redacted] PresidentEncl
ln Ms [redacted] 's statement she says: "I mentioned this of course to them and the service people saw it smoking." What she actually said was, it was hot and we should let it cool downShe did not ask us to look at the overheating issue "I said if you fix the two sensors will this fix the problem of it smoking'? I was told yes." Again, NOT TRUE "l paid my and left and was told my car is all fixed and safe to drive." She was told that the sensors (diagnosed by [redacted] ***) had been replaced and the check engine light was out, but the car was still running hotShe said she couldn't afford anything elseI have attached a copy of Ms [redacted] 's repair order/invoiceShe never mentioned a leak and we knew nothing of any leak when the car was in our shop having new sensors installed We knew the car was running HOT but Ms [redacted] would not authorize us to find a reason whyShe said she could not afford it.l hope this helps settle this disputeSincerely, William T [redacted] PresidentEncl