Customer purchased the materials through PayPal, we have worked with PayPal and have permitted the customer to return the items to us for a full refundOnce the items have been returned, and customer shows that info to PayPal, they will automatically process the refund for him
We apologize for the delayI have been on vacation for the last days and have just returnedThe new shipment is being sent to [redacted] tomorrowIt will be a clearer camo color as requested by him
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHowever, if the business does not intend to refund shipping to customers they should not tell customers they will refund them for shippingVery misleading Regards, [redacted]
We have explained to the customer that we would be happy to issue a refund once all of the materials are returned to us in unused conditionTo date, the customer has not returned anything back to usOnce they have returned all Of the materials we will be happy to issue a full refundIf they do not return the materials or if they have used the materials, we cannot issue a refund
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We have refunded the customer for the materials and shipping despite the materials being used and non-returnableMaterials that were sent were proper 3M materialWe cannot speak for the third party who installed the materialsAll we can do is ensure the materials that were shipped were new and undamaged, which they were when delivered to customerA refund of $has been issued todayPlease allow 2-business days for it to show up on their endRefund receipt is below:Total Transaction Amount:$399.99Card No: [redacted] APPROVED$399.99Return TransactionTransaction # [redacted] Total Amount:$
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowProvide details of why you are not satisfied with this resolution.]told me this story at lest times ( believe it when I see it) Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Did receive the refund on 4/ Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI do, however, wish to caution other consumers that the quality of the materials is extremely poor, and Jim obviously recognizes the problem because he refuses to answer the phone or respond to any voice mails or emailsI sincerely appreciate your help in at least resolving the financial discrepancy with this company, and I will be much more cautious with who I choose to do business its in the future Regards, [redacted] ***
A refund has been set up with [redacted] once the customer returns the items they will automatically be refunded
Customer purchased the materials through PayPal, we have worked with PayPal and have permitted the customer to return the items to us for a full refundOnce the items have been returned, and customer shows that info to PayPal, they will automatically process the refund for him
We apologize for the delayI have been on vacation for the last days and have just returnedThe new shipment is being sent to [redacted] tomorrowIt will be a clearer camo color as requested by him
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHowever, if the business does not intend to refund shipping to customers they should not tell customers they will refund them for shippingVery misleading Regards, [redacted]
We have processed the refund as requested
We have explained to the customer that we would be happy to issue a refund once all of the materials are returned to us in unused conditionTo date, the customer has not returned anything back to usOnce they have returned all Of the materials we will be happy to issue a full refundIf they do not return the materials or if they have used the materials, we cannot issue a refund
The refund has been processedOnce we took out the shipping charges, the refund came to $Refund receipt listed
Refund has been processed See attached
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We have refunded the customer for the materials and shipping despite the materials being used and non-returnableMaterials that were sent were proper 3M materialWe cannot speak for the third party who installed the materialsAll we can do is ensure the materials that were shipped were new and undamaged, which they were when delivered to customerA refund of $has been issued todayPlease allow 2-business days for it to show up on their endRefund receipt is below:Total Transaction Amount:$399.99Card No: [redacted] APPROVED$399.99Return TransactionTransaction # [redacted] Total Amount:$
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowProvide details of why you are not satisfied with this resolution.]told me this story at lest times ( believe it when I see it) Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Did receive the refund on 4/ Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI do, however, wish to caution other consumers that the quality of the materials is extremely poor, and Jim obviously recognizes the problem because he refuses to answer the phone or respond to any voice mails or emailsI sincerely appreciate your help in at least resolving the financial discrepancy with this company, and I will be much more cautious with who I choose to do business its in the future Regards, [redacted] ***