William Yeoward Crystal

For the Complainant to claim that the first incident was settled by another retailer is completely erroneousThis retailer told the Complainant that she could do nothing for him as he had no receipt, no proof of purchase and she had the very strong feeling that she was called because her name comes up first in a "*** ***" on the internetShe called us to say that she felt this was not a legitimate claimAlso from the pictures that were sent through, you cannot read any of the shipping label and as he said himself , he had no idea where the merchandise came fromWe are not a retailer and DO NOT SHIP TO INDIVIDUALSWe only supply our retailers not members of the publicIn response to his regarding "two" phone calls through the *** *** *** *** - I can assure there was only one phone call and it was the operator who told *** that she couldn't be sure if the person calling was legitimately impairedI'm not sure how that works but even she was dubiousWhat warranty pledge is he referring to? Please call with any questions, *** ***

We are a wholesale company based in New York selling Glassware and Dinnerware to retailers across AmericaInitially we were contacted by one of our retailers in Pennsylvania saying she had been
contacted by the above named ComplainantThis person said he had been sent a Candleabra but it had arrived brokenShe asked for a receipt showing he had purchased it from her but he said he didn't have any receiptShe told him that without a Proof of Purchase there was nothing she could do for himHe then contacted us saying the same thing and when we asked where he had purchased it he said he thought it were sent to him from somewhere in New York, he didn't know where it came from or who sent itHe also told us he didn't have any kind of receipt or packing listAt some point the one candelabra became two so he would like replacement for two CandleabrasWe do not sell to members of the public so we certainly did not supply him nor do we have proof that he actually had the Candleabra/s or that they were our merchandiseI think he is possibly imagining this in order to obtain free merchandisePlease feel free to contact me with any further questions*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all, the first incident that you report was isolated to another retailer which I got settled.  Second, I am not trying to get free merchandise which is evident by the pictures that I am attaching here.  I consider this proof of purchase.  And with the detailed labels showing, you can see that I am entitled to, 2, 5 arm candelabra's and that I am not scheming for free merchandise.  In addition, I have submitted additional photo's to [redacted] of the New York Revdex.com.  You have a showroom in NYC, therefore I have to assume that these were drop-shipped from your warehouse/showroom.  I have many thousands of dollars worth of Yeoward merchandise that I have successfully paid for and I can assure you that I have much better things to do than to attempt to get free merchandise.  If you the crystal company that you say you are, then you would stand behind your customer service and warranty pledge, no matter who/where they originated from.I happen to be hearing impaired and was very offended by your representative, [redacted], that took my initial 2 phone calls through my deaf relay operator.  He said to the operator, "why would he be calling through a deaf relay operator if this is legitimate".  I find this very unprofessional and a way of eliminating any Yeoward obligation.If I do not receive the 2 new candelabra's within the week, then I am proceeding with a formal New York Attorney General complaint.  I find the way the way that Yeoward is acting as very unprofessional and I will no longer purchase your products.  You may ship the 2 new candelabra's to me at:[redacted]   [redacted]If you want these 2 broken candelabra's back, then send me 2 prepaid shipping labels and I will gladly return them as further proof of purchase.  If you have further questions, please mediate this issue through [redacted] at the New York Revdex.com.Thank you, [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I received 2 broken WY candelabra's that WY guarantees, however after 4 emails and 2 phone calls to get replacements, none of my current correspondence is being returned. I have documented correspondence to this effect.Desired Settlement: 2 new candelabra'sovernight shipment

Business

Response:

We are a wholesale company based in New York selling Glassware and Dinnerware to retailers across America. Initially we were contacted by one of our retailers in Pennsylvania saying she had been contacted by the above named Complainant. This person said he had been sent a Candleabra but it had arrived broken. She asked for a receipt showing he had purchased it from her but he said he didn't have any receipt. She told him that without a Proof of Purchase there was nothing she could do for him. He then contacted us saying the same thing and when we asked where he had purchased it he said he thought it were sent to him from somewhere in New York, he didn't know where it came from or who sent it. He also told us he didn't have any kind of receipt or packing list. At some point the one candelabra became two so he would like replacement for two Candleabras. We do not sell to members of the public so we certainly did not supply him nor do we have proof that he actually had the Candleabra/s or that they were our merchandise. I think he is possibly imagining this in order to obtain free merchandise. Please feel free to contact me with any further questions. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all, the first incident that you report was isolated to another retailer which I got settled. Second, I am not trying to get free merchandise which is evident by the pictures that I am attaching here. I consider this proof of purchase. And with the detailed labels showing, you can see that I am entitled to, 2, 5 arm candelabra's and that I am not scheming for free merchandise. In addition, I have submitted additional photo's to [redacted] of the New York Revdex.com. You have a showroom in NYC, therefore I have to assume that these were drop-shipped from your warehouse/showroom. I have many thousands of dollars worth of Yeoward merchandise that I have successfully paid for and I can assure you that I have much better things to do than to attempt to get free merchandise. If you the crystal company that you say you are, then you would stand behind your customer service and warranty pledge, no matter who/where they originated from.I happen to be hearing impaired and was very offended by your representative, [redacted], that took my initial 2 phone calls through my deaf relay operator. He said to the operator, "why would he be calling through a deaf relay operator if this is legitimate". I find this very unprofessional and a way of eliminating any Yeoward obligation.If I do not receive the 2 new candelabra's within the week, then I am proceeding with a formal New York Attorney General complaint. I find the way the way that Yeoward is acting as very unprofessional and I will no longer purchase your products. You may ship the 2 new candelabra's to me at:[redacted]If you want these 2 broken candelabra's back, then send me 2 prepaid shipping labels and I will gladly return them as further proof of purchase. If you have further questions, please mediate this issue through [redacted] at the New York Revdex.com.Thank you, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

For the Complainant to claim that the first incident was settled by another retailer is completely erroneous. This retailer told the Complainant that she could do nothing for him as he had no receipt, no proof of purchase and she had the very strong feeling that she was called because her name comes up first in a "[redacted]" on the internet. She called us to say that she felt this was not a legitimate claim. Also from the pictures that were sent through, you cannot read any of the shipping label and as he said himself , he had no idea where the merchandise came from. We are not a retailer and DO NOT SHIP TO INDIVIDUALS. We only supply our retailers not members of the public. In response to his regarding "two" phone calls through the [redacted] - I can assure there was only one phone call and it was the operator who told [redacted] that she couldn't be sure if the person calling was legitimately impaired. I'm not sure how that works but even she was dubious. What warranty pledge is he referring to? Please call with any questions, [redacted]