William Z Spatz DMD

2/10/ ID: [redacted] This patient was treated on [redacted] [redacted] , and [redacted] Charges for all services were submitted to patient’s dental insuranceAll co-pays charged to the patient are contractually determined by his insurance company and insurance plan No additional fees were charged to the patient.Regards, [redacted] Office Assistant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Complaint ID: [redacted] Date: 2/20/2015
Prior to the last visit to fit complete then unexpected crown all cost where discussed and agreed upon. I remember this specifically since I voiced my frustration with the misinformation I felt I was given about the type of filling available and covered. I voiced that 1 was interested in going to the [redacted] to complete the work and decided not to after what I felt reasonable accommodations where made. Payment for entire balance was made promptly via credit card since I was not interested in a payment plan with this office. About 1 year later now they are claiming that 1 owe a balance. When 1 called to inquire the claim was made that statements where sent monthly which is untrue.[redacted]
 
Regards,[redacted]

2/10/14
ID: [redacted]
This patient was treated on [redacted], and [redacted]. Charges for all services were submitted to patient’s dental insurance. All co-pays charged to the patient are contractually determined by his insurance company and insurance plan....

No additional fees were charged to the patient.Regards,
[redacted]
Office Assistant

To Whom It May Concern:In response to complaint ID [redacted] must reiterate that this patient was covered for all procedures in our office by his dental insurance. He received an Explanation of Benefits explaining exactly what our contracted fees for services and his patient copayments were. There is no discrepancy in our records from the contractually obligated fees and copayments established by the insurance carrier. Please refer to the EOB s s furnished by the insurer to the insured and correlate it with any payment to or statement from, our office,Sincerely, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I reiterate again that during the treatments I discussed at length with ** [redacted]'s staff the coverage of insurance and my obligations. I came to an agreement and paid the entire balance after the last treatment. I did not receive a bill for another year stating falsely that multiple bills where sent and including additional finance charges. From the responses by Dr [redacted] and his staff it does not appear that the are looking into this matter as much as they are stating information about insurance that was already agreed upon during the treatments. I ask that I be contacted directly by Dr [redacted] by phone at ###-###-#### or by email [redacted] to resolve this issue. I found his account staff unhelpful and dismissive when speaking with them in the past. 
Regards,
[redacted]

Review: I visited Dr. [redacted] back in July of 2013 for a consultation pertaining to a tooth implant. I never received a bill until February 19, 2014, and upon receiving the bill, I called my insurance company ([redacted]) to ask them why it was not covered. They explained the reason and said that I would be billed by Dr. [redacted], but that the bill could not exceed their amounts since Dr. [redacted] is a participating dentist. The bill is for over $90.00 more than what the insurance company said that this office was allowed to charge. I called Dr. [redacted]'s office and [redacted] said that the laws changed in 2014, and I said that should not matter because this service was from 2013. She still would not help me. I then called the insurance company again, and they called [redacted] while they had me on hold, and they got back on the line and said that [redacted] told them that the law changed in 2013, and then HUNG UP ON THEM when they were trying to explain why Dr. [redacted]'s office was not allowed to charge these fees. I have an 800 credit score, and I do not want this going to collections. I also do not want to pay an amount that is not the correct amount. Please help. Thank you.Desired Settlement: I want to pay the amount that is capped by [redacted] If this had been covered by [redacted] last year, as it should have been if the claim had been submitted in a timely manner, Dr. [redacted] would have only received the capped amount, and would have had to accept it. Thank you

Review: I was refereed to [redacted] b my former dental insurance provider. after the cleaning and diagnostics I was told I had a few cavities that would need filled. I was aware of the cost from my insurance provider and what was covered and what would be out of pocket. when I cam for the work I was given a bill and the cost was more then the insurance stated it would be. The office said that it was the insurance fault because they only cover the cost of gold filling that are not done anymore. Additionally while work was being preformed one of the fillings tuned into a crown. I was upset at the extra costs and considered going to another dentist to complete the work however after discussing with there office we came to terms on a price completed the work and paid via credit card. this was all Sept-Nov 2013. Fast forward to end of 2014, I received a statement that a balance is owed on the account the date of the statement was 9/3/14 but it came much later then that (I don't recall the exact date). I called the next day and left a message but no one returned my call. a few month later I called again and was told that I no owe finance charges as well. All they can tell me about the cost was "call my insurance company" additionally they said that 12 statements where sent out but none were received. I am not sure what I can do at this point. these charges are not justDesired Settlement: I would like confirmation that my account has a zero balance.

Business

Response:

2/10/14 ID: [redacted]This patient was treated on [redacted], and [redacted]. Charges for all services were submitted to patient’s dental insurance. All co-pays charged to the patient are contractually determined by his insurance company and insurance plan. No additional fees were charged to the patient.Regards,[redacted]Office Assistant