Williams, Alexander & Associates, Inc. Reviews (5)
View Photos
Williams, Alexander & Associates, Inc. Rating
Description: Collection Agencies (NAICS: 561440)
Address: 1479 Route 23 Ste 207, Wayne, New Jersey, United States, 07470
Phone: |
Show more...
|
Web: |
www.williamsalexander.com
|
Add contact information for Williams, Alexander & Associates, Inc.
Add new contacts
ADVERTISEMENT
Dear Ms***
sans-serif;">I am sorry for the delay in our response this e-mail was sent to *** *** she was my business partner for years, *** retired last May and the only reason we found this email was because we needed to review some information for filing taxes With regard to *** *** Associates complaint, we were handling a collection account for that firm, it looks to me that we started collecting the account the debtor made two payments one of which was paid to Mr*** Right after the second payment came it Mr*** recalled and canceled the accountGenerally when that happens the client is trying to circumvent paying our fee which is a breach of our contractHaving said that, that is not way he was not paid on the second payment, when he closed out the account my payment posting department inadvertently completely disabled the clients account preventing the payment from being sent This action as been corrected and payment has been sent to *** *** *** ***We apologize for the delay. If you have any questions please feel free to contact me at *** ext *** *** * *** President Williams, Alexander & Associates
To whom it may concern:In response to *** *** complaint I must point out that you state this complaint was submitted on 9/2/it was just received by our office today, since 9/2/*** *** has taken care of the past due balance and the account has been closed in our
office.To address her complaint, I have attached a copy of the paperwork submitted to us from our client *** *** *** ** *** believed she owed $150.00, I'm not sure where she came up with that balance because as you can see she owed $ The agreement that she signed advised her that if she became delinquent she would be responsible for any cost incurred to collect the past due balance.The $included collection costs which as you can see is not times the past due balance AS I mentioned since she posted this complaint *** *** paid our client $424.73, our client is paying the collection costs and the account has been closed
Review: Williams Alexander refuses to come to terms with me to settle the balance of what I owe the [redacted] According to the contract,term I only have a balance of $150.00 the remaining 6 months when I did not go to the gym. The collection agency wants me to pay $598., almost 4 times what I owe. and ,I think they're taking advantage it's a rip off.Desired Settlement: I would like to meet halfway with the collection agency. They are asking me four times the price of what I need to pay. I spoke to a representative of the healthclub and told her I have found a job and am busy cannot go to the gym anymore, if they don't communicate well their information in the club, it is not my fault. I think no one should be taken advantage of, I still have the contract to prove my case.
Business
Response:
To whom it may concern:In response to [redacted] complaint I must point out that you state this complaint was submitted on 9/2/2014. it was just received by our office today, since 9/2/2014 [redacted] has taken care of the past due balance and the account has been closed in our office.To address her complaint, I have attached a copy of the paperwork submitted to us from our client [redacted] believed she owed $150.00, I'm not sure where she came up with that balance because as you can see she owed $424.73. The agreement that she signed advised her that if she became delinquent she would be responsible for any cost incurred to collect the past due balance.The $598.00 included collection costs which as you can see is not 4 times the past due balance. AS I mentioned since she posted this complaint [redacted] paid our client $424.73, our client is paying the collection costs and the account has been closed.
Review: Company was hired to perform debt collection services. The company has failed to abide by the terms of the contract.Desired Settlement: comply with contract terms
Business
Response:
Dear Ms. [redacted] I am sorry for the delay in our response this e-mail was sent to [redacted] she was my business partner for 23 years, [redacted] retired last May and the only reason we found this email was because we needed to review some information for filing taxes. With regard to [redacted] Associates complaint, we were handling a collection account for that firm, it looks to me that we started collecting the account the debtor made two payments one of which was paid to Mr. [redacted]. Right after the second payment came it Mr. [redacted] recalled and canceled the account. Generally when that happens the client is trying to circumvent paying our fee which is a breach of our contract. Having said that, that is not way he was not paid on the second payment, when he closed out the account my payment posting department inadvertently completely disabled the clients account preventing the payment from being sent. This action as been corrected and payment has been sent to [redacted]. We apologize for the delay. If you have any questions please feel free to contact me at [redacted] ext [redacted]. [redacted] President Williams, Alexander & Associates