Williams Auto Electric Services

Initial Business Response / [redacted] (1000, 7, 2016/09/21) */ Contact Name and Title: JAMES W***, JR Contact Phone: [redacted] Contact Email: [redacted] @gmail.com [redacted] This letter is in response to the complaint filed against our company from [redacted] In short, the complaint alleges an exaggerated bill as well as unnecessary and unsatisfactory work performedWe offer the following explanation: On 8/07/we received a service call to check a leak through ceiling due to water spots noticed by customerTechnicians went out and needed to cut out sheetrock in ceiling to try to identify leakCustomer wanted to wait until Monday, 8/10/to cut ceiling On 8/10/we returned to job to cut wet spot out in ceiling to identify leakWe found that upstairs tub was leaking at the cartridge on the deck mount tub valveWe replaced (1) cartridge on the side that was leaking, replaced cup washers on hot & cold side, checked for other leaks and found nothing leaking at the time On 9/9/we were called out for another leak in the ceilingWe found that the wax seal was leaking at the water closet baseThe flapper was letting water from the tank into the bowl which had water running continuously and leaking past the wax seal which made the leak worseWe replaced the seal at the water closet flange and replaced the parts in the tank to correct the problem of water leaking into the bowl The following is a summation of the charges: First trip - 8/7/= $ (no charge) Second trip - 8/10/$ (materials = $34.69) (labor - 3hrs x $110/hr = $330.00) Third trip - 9/9/= $ (materials = $ 73.91) (labor - hrs x $110/hr = $165.00) (credit = - $110.00) _________________________________________ Total billed to customer: = $ When I billed this second invoice, I went ahead and credited (1) hour ($- $110.00) for the driving time for having to make and extra tripThis reduced the second invoice total to $I can assure you that these were two different leaks that occurred at separate times because after we repaired the first leak it was another month before the second leak showed up Please note that this Revdex.com complaint was not filed until (1) year later when we sent notice of legal action to collect paymentIt may also interest someone to know that although this customer had issues with our service and billing amount, she proceeded to sell the house fully aware that there was an outstanding debt associated with this houseIt would be interesting to know if this outstanding debt was disclosed to the buyers before they closed on this house We have been in business for more than yrs and have always tried to treat our customers with fairness and professionalismWe would like to resolve this matter amicably and to the satisfaction of both partiesWe are more than willing to discuss this matter further so that we can come to a satisfactory resolution for all Sincerely, James OW***, Jr tlb Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The dates are wrong, they have 8-7-and it was 8-7-I know this because I was trying to sell the home last spring and could not show the home for several weeks because of holeThe whole point that they seem to ignore is the fact that the first two servicemen came in and immediately starting cutting a hole before looking at the tub faucet upstairsI'm not a plumber but I have enough sense to know you check all faucets toilet etcbefore cutting a holeThey cut the hole and then proceeded to find the leaking handleThey act as though the leak in the ceiling was in a different place the second time and it wasn'tSame looking leak in the same place directly under the toiletChris came out the second time and took one look and knew it was the toilet, the first two guys didn't even take up the toilet to look, instead cut the hole directly under itEven the second serviceman confided that the hole did not need to be cut! Now they say he said no such thing! They weren't there, and he most certainly said this, and I had to pay to have ceiling fixed two timesWhy didn't they pull the toilet up and look at pipes before cutting a big hole in ceiling to begin with? These first two servicemen must have been new, because any other serviceman would have looked at the hole that the toilet was sitting on, rather than cutting a huge hole on the ceiling directly under toilet! I am still shocked they won't admit that it wasn't necessary to cut hole, and I had to pay twice to have ceiling repairedThey aren't taking this into account when figuring the bill! It took me a couple of weeks to find someone to fix the hole, that is why I called several weeks later after the first serviceThen when the ceiling finally dried, the same leak came back, and that's what the delay was! I have used Pete Wall in the past and they had always done a good job! They think because I am a single women, they can take advantage of me, and I won't know the difference! Any one knows you cut a hole as a last resort, not BEFORE you find a leaky faucet for pete's sake! Get real! I'm not stupid!! Thanks, [redacted]

September 21, Letter of response to Revdex.com complaint: ID# [redacted] In response, we again reiterate that a contract was submitted to the complainant and was accepted to do this job This contract included a statement that excluded us from being responsible for the meter or meter fees We adjusted the meter at the suggestion of the city because we were already there on site and attempted to correct the issue with the meter as a favor only to try to save the customer money, not out of obligation We used our labor and gas to travel to the supply house to purchase the part and attempted to adjust the meter, all at no extra charge to the customer The city did not agree with the size of the adapter on the meter and made the adjustment themselves which they were obligated to do in the first placeAs we stated in the previous responses, we are not responsible for any adjustments or work on the meter, the city handles all meter issues The customer paid the city for the different sized meter which was not the standard size for his job The adjustment had to be made to accommodate the different sized meter Since we do not install the meters we would not have known to adjust it had we not been told by the city upon inspection of the meter When the inspection failed, we attempted (as stated above) to adjust to help the customerWhen our part was not accepted by the city, they decided to adjust it themselves and charge the customerHad the customer purchased the standard meter that would generally fit our meter yoke and box, there would not have been an issue To show that we were trying our best to accommodate the customer at no additional charge, our contract also states that after we backfill our ditches, we do not re-landscape or reseed any grass, however, we still went back on the site several times to clean up and rake out this area of repair at the customer’s request to make him happy Again we state that we have gone above and beyond to satisfy this customer but we cannot take responsibility for charges that were not part of our inspection requirements nor were they part of what we installed as per our signed contract with the customer

re: [redacted] [redacted] Attached please find a screenshot which itemizes the City of Greensboro Water bill of $ Per [redacted] at the City, they are not able to print out a bill which itemizes out the charges so this is why we are sending you this screenshot She said the $is for the failed inspection visits and $is the charge for the adapter the City had to install I hope this provides the information you need Thank you [redacted] ----- Forwarded Message ----- [redacted] Sent: ?Monday?, ?September? ?11?, ?2017? ?10?:?23?:?11? ?AM? ?EDT Subject: [redacted] , Work Tech Management Water Resources City Of Greensboro [redacted]