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Reviews General Contractor Williams Builders Plus

Williams Builders Plus Reviews (1)

Review: I entered a contract to repair an outbuilding on my mother’s property with [redacted] representing Williams Builders “Plus” on or about 8-5-13. According to our agreement (1) He was supposed to remove rotted unsalvageable rafters and replace with new and attach new 2” x 6” treated lumber to the existing salvageable rafters. Several salvageable rafters had new lumber attached, while rotted rafters were left unrepaired. None of the rotted rafters were removed. (2) New 4’ x 8’ OSB sheathing was to be purchased, delivered and installed over the existing metal roof. 15# roofing felt was to be applied over the OSB sheathing and asphalt shingles were to be installed over the black roofing felt with a minimum overhang of 1½ inches. One sheet of OSB sheathing was purchased and only a portion of that was used to replace a section of the ceiling (interior roof).

The 15# roofing felt was applied directly the existing metal roof and the singles were applied to the felt. There was no OSB sheathing applied to the metal as agreed. There is a gap, approximately 2’ wide where there are NO shingles (this is where the outbuilding to be repaired joins the next building) and you can see sunlight come through the holes in the roof. There are pieces of rotting roof that are falling to the floor, which pose a safety issue.

(3) New studs were to be attached to damaged or rotted studs on the exterior walls as necessary. Several studs are rotten. Absolutely no repairs were made.

The repairs that were made are shoddy. The majority of the repairs were not done at all.

His crew was unprepared for the job and had to leave several times for materials and had to borrow a ladder and extension cord from my mother.

I was unable to supervise the work being done because I could not get time off from work.

My mother was there and was not satisfied at the time the job was “completed”. She spoke to [redacted] on the phone and expressed concern about the rotted wood that had pieces falling off. [redacted] replied very tersely that the wood was stained and not rotten and asked “what did you expect? That I would replace the whole roof?” He also had one of his crew collect the balance of $1400.00 at that time, which was paid by check. He received $1400.00 up front, also paid by check. I would like to add that my job had been put off several times before, when [redacted] was aware that my homeowners insurance would be coming to inspect.

I contacted [redacted] the next day and expressed my disappointment with the unsatisfactory job that had been done. I stated that we could come to an agreement or I could contact my attorney and the B.B.B. and urged him to contact me that evening. He replied that he hasn’t had a dissatisfied customer in 12 years, especially with such a small job. He agreed to come back to my home to inspect the job on 8-26-13. I notified him when I left work at 6:30 pm, so he could meet me. He replied at 7:30pm, wanting to know what time was too late. The job needs to be seen in the light. By the time he would have arrived, it would have been getting dark. He met with me the next day 8-27-13, and agreed to make the proper repairs. I didn’t hear from [redacted] again until 9-4-13 when he informed me that my job was next. I contacted [redacted] on 9-10-13 about finishing my repairs. I did not receive a reply. I contacted [redacted] again on 9-12-13 to inquire about my job. He replied, saying he was coming out with one of his workers to show him the job and to purchase materials. He also stated that my job would be completed between 9-12 & 9-13.They came out, looked at the building and left.

I tried to contact [redacted] the next morning with no result. I contacted him again around 12:30pm and expressed that I was losing patience with him not getting the work done when he also stated to him, not to force me to file a complaint. He replied approximately 20 minutes later.

He stated that there was no need for threats and the job would be completed that day as promised. Please keep in mind that this is not a 3 hour job. [redacted] contacted me at 5:20pm to say his worker was on the way. Taking into consideration travel time, it would be dark long before the job was completed. Having lost all patience at this point, I told [redacted] that he needed to come another day. I stated that 5pm was the close of business. I have had no further contact with [redacted].

[redacted] has been unprofessional, undependable and I feel, dishonest. He has taken me for a fool and I feel that if he had been dealing with a man, he would have performed differently.

I am asking now, for a refund for the total amount of $2800.00, so I can hire a more reputable contractor to get this job done.Desired Settlement: a refund for the total amount of $2800.00, so I can hire a more reputable contractor to get this job done.

Business

Response:

Thank you for the opportunity to respond: My customer is correct with date of entering into agreement (August 05, 2013). However, deposit was not received as specified, and job did not begin on that date. Subsequently, a check was given to me for fifty percent ($1,400.00) of the total cost, and work began on AUGUST 20, 2013. Work was completed @ end of day August 21, 2013, and I was physically in Richmond, Virginia, as was my customer. The roofer/carpenter informed me that they was finished (I have worked with these guys before, not at all strangers) I asked him to put the Mother on the phone to verify work acceptance. The mother stated that some rotted wood was in the ceiling area. I got back on the phone with the roofer/carpenter, and asked him to address her concerns. Approx. an hour later I received a second call, and again, I had the mother put back on the phone to assure acceptance, this time she stated that he had taken care of it, and asked did I want her to give the check to him. I thanked her, and asked her to please put the check in an envelope, and that he would get it to me. I make it a practice to follow-up on "ALL" jobs for the purpose of customer relations, and future work, and for the purpose of quality control.

However, before I could make contact to do my follow-up, I received a text from my customer stating that she was unhappy about the work,

and threatening to file complaints, and etc. So, I responded, and asked her to calm down while reminding her that I have not had a dissatisfied customer in years! And that I wasn't going to just walk away from the job. So, we agreed to meet, and did. We walked over the project and agreed that some additional work needed to be done for insurance purposes. I agreed @ that time, although all of the work was not in the initial agreement, to return with a different carpenter (experience has taught me never to return an employee or sub, to any project where there is an issue, or the potential for an issue) to view the repairs, so that I could get a price from the carpenter. The initial carpenter I had scheduled, was working on a project, and had taken too long, so I went to the project with another qualified carpenter. He, my customer, my customer's mother, and myself, walked over the project, and agreed in all areas. I informed them that we would get it done today (09/12/2013) or tomorrow (09/13/2013) The same day turned out not to be feasible which left a mandatory, and ironically, Friday the 13th! My customer was made aware during our very first meeting, that I am on a radio broadcast (Faith Based) each Friday from 12:15, til 12:30, so

I don't know why her complaint indicates her calling me on Friday, and could not get an answer, and wasn't able to contact me until 12:30.

No one was able to contact me until the end of the broadcast! This is the first time I began to question her motives. In any event, she sent another text with the threat of filing a complaint. I respectfully texted her back to assure her that we would be coming, and that the day was not over. I reminded her of the broadcast, and the fact that we still had to go to lowes. I also reminded her to put her dog up. Approx. 4:00 I called her, and she did not return my call, I later texted her around 5:00 PM, and informed her that the carpenter was on his way, to make sure that the dog was up. I got a return text from her stating that it was too late (mind you, I have never even known a time sice I met her, that she had gotten off of work before 6:00 or 7:00 PM, and we had joked about the shed still having lights that work, in case we needed lights. This was my second time to question her motives. Anyway, I had the carpenter turn around in Petersburg, on the way to the job (@ my expense), and return to Richmond. I expected my customer to call me with an alternative date that fit her schedule, but I received nothing. I called her, but to no avail, but when I texted her, she texted back that she had filed a complaint with Revdex.com. WHAT! We had just spoke on Friday! I have a truck filled with materials, and she just stopped the project! I make it my business to stay in constant contact with my customers, all of them! I have never put this lady off without just cause, or withouit communicating with her. This whole situation stems from just one day! My taking advantage of her because she is a woman may stem from some experience in her life, but has nothing to do with me. My mother is a woman. Ninety percent of my residential work is for women, or the woman as the contact person. More importantly, I am a Man of God, and the word tells us all, that God poured out his spirit in all flesh (Men/Women) Bottom line?

On Friday the thirteenth (two days prior to the complaint) my customer called to ask me what time I would get to the job, so that she could put the dog up (ALL IS WELL!!) She received text from myself, as well as my carpenter on this day as also. When she was informed that the carpenter was on his way, she responded: It is too late, lets try for another day (ALL IS WELL!!) This is just Friday evening! however, when I call her on "Monday" to get an alternative date from her, All IS NOT WELL!! I don't know what happenned! What I do know is that I have been in this business for over twenty years, working in multi-million dollar homes and businesses at times. Our initial meeting was for me to give a cost demo a structure that had been identified by an insurance company as a hazard. I suggested to my customer, to stabilize the structure, put on a new roof, and use it for storage. I went on to explain the cost of demo and hauling, as opposed to improving structure for insurance pruposes. So, saving this structure was actually my idea. The customer is correct however, about the amount of OSB placed on the roof of the shed. I contacted the roofer prior to my response here, and was informed that after walking on the structure, it felt "spungy", and due to the age of the structure, he did not feel comfortable adding the weight of the OSB while considering the coming winter Months that will bring additional weight with snow and Ice. He told me that he had spoken to the mother, and explained this as well, and she understood. In all honesty, I do not recall his telling me, but I am in agreement. So, instead of covering the entire roof, he replaced those areas that had rotted all through with OSB to be able to support the attachment of roofing felt, and shingles. I am inclined to believe that my customer's motives are to get her shed repaired, and to get reimbursed, by filing a complaint. I base this in part on the fact that "TEXT" messaging or "RECORDS" did not begin until issues was found in the shed. When we first met it was always, call me Mr. Williams, and I will call you back on my break, I always get my messages. Or, I will give you a call when I get off work, which was usually after 6:00 Pm. I could not understand why her text reflected things that was not happening, until I spoke with a third party who

advise me that the language in the text is not meant for me, but data was being constructed to support a possible claim. We are willing, and still have materials to do this job which is a maximum of two hours. I texted my customer and asked her why she filed a complaint, with no response. I also asked her what if anything we could do to satisfy her, no response. We was physically on the way to the job, truck filled with materials to do the job, but was stopped. Actually, there seems to be a breach on her part as opposed to Williams Builders Plus.

The actual job was complete, and final payment was made prior to my customer having some concerns. Thus, her concerns amounts to what we experience on all jobs "A PUNCH LIST". And accordingly, I am entitled to reasonable time to make these corrections. My customer agreed to allow time for corrections, but stopped the project disallowing time or opportunity. Then she file a complaint?????? This is Punch List issues. I have material purchased for the job, and a carpenter waiting for a date. I have been with the Revdex.com for over ten years, accredited. With all due respect, why would I put my character, my integrity, my family, and my business in jeopardy for $111.00 in material for punch list, $150.00 labor for carpenter for punch list, and $11t2.00 refund for OSB??????? Lets keep in mind that we are talking about a shed that was suppose to be torn down, but salvaged. Our objective was to stabilize the structure for insurance purposes only. We have a punch list, we simply need the opportunity to complete it. I do have phone records and text messages available from the carpenter who made several attempts to contact my customer & get to the job to get it done. MY CUSTOMER STOPPED THE JOB! Thank you for your time, and consideration in this matter, and we are always open to any form of arbitration, if necessary, but ready to complete project with a date and time.

[redacted]

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Description: Contractors - General, Residential Remodelers (NAICS: 236118)

Address: 3949 Battersea Pl, Richmond, Virginia, United States, 23223

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