Williams Contracting Inc.

Hello,I'm responding to customer complaint ***I regret that Mr*** felt the need to contact the Revdex.comWilliams Contracting is a familiar name in this areaWe rely on referrals to functionWe have over yrs of service without a complaint of this level.Williams Contracting has
never issued a guarantee or warranty for concrete workWe acknowledge Mr ***'s concerns, and we will address them as promised.There are no guarantees to reconcile.We simply want to satisfy our customer.Sincerely,*** ***Williams Contracting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The communications I received from the Revdex.com regarding the above referenced complaint indicates that the status as"Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied." This is incorrect. The contractor has not addressed the issues raised in the complaintThe Contractor stated that "We acknowledge Mr ***'s concerns, and we will address them as promised.There are no guarantees to reconcile.We simply want to satisfy our customer." but has taken no action to address the outstanding issues. The outstanding issues are warranty issues related to workmanship which the contractor has acknowledged but he has made no effort to resolve them. Pleae change the status of the complaint to "Open - Contractor has not addressed warranty issuesThank your for your cooperationWe certainly hope that Mr*** will honor his contractual obligations and address the warranty issues that we have shown him*** ***

Review: In September of 2014 Williams Contracting installed an exposed aggregate driveway at our home in Bethany Beach. We have shown the contractor defects in installation months ago and he promised to correct them. We have called him repeatedly since then and have had no repair done to date. Can you assist us in getting repairs done?Desired Settlement: We would like to have contractor make promised repairs.

Business

Response:

Hello,I'm responding to customer complaint [redacted]. I regret that Mr. [redacted] felt the need to contact the Revdex.com. Williams Contracting is a familiar name in this area. We rely on referrals to function. We have over 20 yrs of service without a complaint of this level.Williams Contracting has never issued a guarantee or warranty for concrete work. We acknowledge Mr [redacted]'s concerns, and we will address them as promised.There are no guarantees to reconcile.We simply want to satisfy our customer.Sincerely,[redacted]Williams Contracting