Williams Fire & Hazard Control Incorporated

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

July 23,
To whom it may concern
I am the owner of Colbert ball tax service. I am responding to the allegations from
***
*** *** regarding my tax officeYes *** *** had his taxes
prepared at our office in early February.
We can’t guarantee the *** will pay any client. The *** requested *** send them
additional information that was sent to him via ** *** *** We process all returns based on what a client
provides us and submit it to the ***. We
do not receive payment until the client receives their refund from the ***
unless they choose to mail there return in then we will collect upfront payment. We do
not owe him because he did not pay us anything. His fees were to be deducted out of his
refund when released from the ***. As of
July 23, the *** has not release his refund, therefore we have not been
paid for our services as well. We do not
provide loans to NO clients that enter our office therefore he did not sign any
docs regarding a loanWe do not offer those services. We give $cash to the first customers
at the beginning of each tax season.
Unfortunately *** *** filed his taxes way after we reached that
number therefore he was not eligible to receive the incentive. We do not owe him anything at this time. If he wants to be technical he owes us
$for preparing his taxes on 2/12/2015.
I spoke to him earlier in the month regarding his return not
being received by our office nor disbursed by the ***He was advised to
contact the ***He stated they told him they would release his refund on July
24th. July 24th is
not here yet therefore he should not be contacting anyone until that date. If the refund is not received on 24th
like he said, he needs to contact the *** for his refund again at ***
not Colbert Ball Tax Service. thanks Dedria T***
SSN:
***
Options (click one): Re-Enter
App,
Re-Print
Check,
Delete App, Print This
***
***
***
*** *** **
PHONE#:
(***
EFIN: ***
***
** ***
TEXT#:
(***
PTIN: ***
PRODUCT
REQUESTED:
Applied for a check disbursement
Received application on 2/12/at 5:56PM
TAX
RETURN STATUS:
This
return was accepted by *** on 2/12/for $
PRODUCT
RECEIVED:
A
check will be released upon the receipt of the *** or state refund
REFUND
STATUS:
*** refund has not yet been received (as of 7/22/2015)Based on
the *** schedule, this refund was expected to be released by the ***
on 2/24/It is possible that the taxpayer was selected for audit or an
additional review, or had their refund held by the *** due to an *** or *** debtThe taxpayer may call the *** at *** for more infoClick here for more infoFor returns
filed in this time period, the *** has already released most refunds

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.