Williams Ford Lincoln Service Department

From: Revdex.com of Metro Washington DC Date: Mon, Jan 25, at 3:PMSubject: Fwd: close complaint [redacted] as company sent me a refund thank you [redacted] ***To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: ** ***< [redacted] @***.com>Date: Mon, Jan 25, at 2:PMSubject: close complaint [redacted] as company sent me a refund thank you [redacted] ***To: [email protected]

From: BBB of Metro Washington DC <[email protected]>Date: Mon, Jan 25, 2016 at 3:14 PMSubject: Fwd: close complaint [redacted] as company sent me a refund thank you [redacted] ***To: [redacted] ***... < [redacted] @mybbb.org> ---------- Forwarded message ----------From: [redacted] ***< [redacted] @***.com>Date: Mon, Jan 25, 2016 at 2:49 PMSubject: close complaint [redacted] as company sent me a refund thank you [redacted] ***To: [email protected]

From: Dave L***Date: Tue, Feb 2, at 12:PMSubject: Case ID ***To: "***@myRevdex.com.org" Cc: *** ***
** ***
I wanted to follow up and give you an update on this case
We have confirmed that the customer has received a full refund for the work that was under disputeIn addition, we provided her with a more detailed description of the work that was performed so that she had a better understanding and record of the repair
As a rule, we are more responsive to our customers issues, and we are proud of our customer satisfaction ratingsWhile the customer has indicated she is satisfied with our response, we are not satisfied our performance in this caseWe are reviewing our policies in an effort to eliminate any similar problems in the future
David L***
Williams Auto Group

From: Revdex.com of Metro Washington DC <[email protected]>Date: Mon, Jan 25, 2016 at 3:14 PMSubject: Fwd: close complaint [redacted] as company sent me a refund thank you [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: **...

[redacted]<[redacted].com>Date: Mon, Jan 25, 2016 at 2:49 PMSubject: close complaint [redacted] as company sent me a refund thank you [redacted]To: [email protected]

From: Dave L[redacted]<[redacted]@williamsautogroup.com>Date: Tue, Feb 2, 2016 at 12:19 PMSubject: Case ID [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Cc: [redacted] <[redacted]@williamsautogroup.com>[redacted]
 I wanted to follow up and give you an update on this case. We have confirmed that the customer has received a full refund for the work that was under dispute. In addition, we provided her with a more detailed description of the work that was performed so that she had a better understanding and record of the repair. As a rule, we are more responsive to our customers issues, and we are proud of our customer satisfaction ratings. While the customer has indicated she is satisfied with our response, we are not satisfied our performance in this case. We are reviewing our policies in an effort to eliminate any similar problems in the future. David L[redacted]Williams Auto Group

From: Revdex.com of Metro Washington DC <[email protected]>Date: Mon, Jan 25, 2016 at 3:14 PMSubject: Fwd: close complaint [redacted] as company sent me a refund thank you [redacted]To: [redacted]...

<[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: [redacted]<[redacted]@[redacted].com>Date: Mon, Jan 25, 2016 at 2:49 PMSubject: close complaint [redacted] as company sent me a refund thank you [redacted]To: [email protected]