Williams Monuments

Complaint: [redacted] I am rejecting this response because: Nothing has been resolved as of yet Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: No one has made an attempt to resolve this matterThis is how they treat people and it's simply not right Sincerely, [redacted]

Mr [redacted] Xwas at our shop 12/29/for a oil change On the walk around it was noted that his car had some minor rock chips on the hood and the windshield had a small crack at the lower right corner! We do this walk around for this reason to protect ourselves from being blamed for things we didn't do This small crack apparently spread probably due to the environment change, (Cold to Warm)Patrick BMW will not be assisting in the repair due to the simple fact that it came in broken I [redacted] Service Director did offer Mr [redacted] wholesale pricing on this repair if he would like it done

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:My car did not come with a damage and turning it into my insurance is not an option for me because I am not going to pay dollars for deductible for no mistake of mine.I want a proof that I got my car into service with a damageI am not going to buy the piece of paper as proof as they can mark that any timeI just started a [redacted] process in [redacted] on this issue for dollars plus attorney chargesI also request Revdex.com to come up with a note of what they think about this issueI request Revdex.com to post this complaint online and make it visible for others Sincerely, [redacted] *

Customer complaint was resolvedSales Manager [redacted] from Mini contacted the customer and worked out the deal and got the vehicle back from the auction for the customerCustomer purchased the vehicle on 11/12/and he is happyThank You

***
We will not bill your for the $44.01, consider this invoice waivedI will have *** *** ** *** *** our finance managers call you to go through your documentation with youPlease contact *** *** *** if that conversation doesn't bring the matter to a
close
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: No one has made an attempt to resolve this matterThis is how they treat people and it's simply not right.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/16) */
Contact Name and Title: *** *** Service Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@patrickcars.com
We received the *** vehicle on Monday 9/28/after being dropped at our repair facility on Sunday 9/27/We
contacted the customer in the morning and they stated the temperature light came on, car was leaking coolant as well as oil, and the car had stalled outWe inspected the vehicle to find out that the engine was overheated and dex-cool antifreeze in itWe then performed computer diagnostics and found several faults for engine temperature plausibility and fuel cut off due to super knocking from engineWe also found the computer system turned the temperature light on at 55,miles and the car now has 56,miles on the odometerUpon further visual inspection of the vehicle we found the valve cover assembly with vapor separator, water pump with impellors, thermostat housing assembly and coolant duct melted due to extreme overheatAlso found timing chain and guide failure due to lack of oil pressureWe found dex-cool antifreeze inside engine which is incorrect coolant for MINI engines and can cause internal component failureWe performed cylinder compression test and found cylinders #2, #3, and #all have lower compression levels than cylinder #indicating possible internal engine failure due to extreme over heating of engineThe vehicle went out of the manufactures warranty on 12/11/almost years ago so there is no coverage from the manufactures warrantyThe last time the vehicle was at Patrick MINI was on 12/15/2014, almost a year ago, for scheduled maintenanceI don't see how Patrick MINI is responsible for repairing the customer's vehicleThe car has not been to our repair facility for almost a year and at that time all we did was and oil change, engine air filter, and secured a body seal for the passenger side doorNo work was performed with the cooling systemUnfortunately the customer drove the car after it car stalled out on the side of the road with a coolant leak, the Chicago minute man adding the wrong coolant to the system telling them it was ok to drive (according to the customer) as well as with the temperature light coming onThis chain on events caused the situation we have and none of these were caused by Patrick MINI
Initial Consumer Rebuttal /* (3000, 7, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well, I guess I cannot expect anything different than what they statedI did not tell Patrick Mini of any oil leakChicago Minute Men stated after looking at their chart the Dex coolant was the appropriate one to put in and it should start within twenty minutes of installationI have talked with automotive engineers in Detroit and they stated that Dex would not have caused that massive of a problem in such a short timeDex to their knowledge only affected Ford Vehicles to any extremeMini Dealer in *** Ilstated that Dex was DEFINITELY okay to use and not to let anyone tell me otherwise! This mini dealer is only going by their own opinion, not any hand written edict from anyone in authority and not the industry in generalNo where in the manual does it ever state not to use Dex coolant!
I agree that it is out of warranty but I also feel that the car malfunctioned due to a defect in the vehicle
We take all of our vehicles (most of them BMW's in the last 20+yrs.) in for maintenance according to schedules that are set up by the manufacturer and sometimes penalized for taking them in before they are due! As I do not drive the car that often because I am retired and we have three vehicles, there was no need to take the mini in before it was due to be seen againIf their maintenance people had stated something needed to be replaced, we always replace or repair so Mini's dance about not having it in the last nine months, not a year, is reachingAgain, do you go to the doctor even though there is no need to and you go in for your annual check every year?
Although Patrick states light was on for fifty miles, it was also towed enroute to Patrick The light never came on until AFTER the car stalled, twiceSo Patrick, as expected, is calling me a liar even though I have engineers disputing his claim due to the coolantThere was coolant in the vehicle so it was not completely empty and again, no mention was EVER stated of oil leaking
As their corporate Customer relations office in *** *** received a F rating from Revdex.com there and is not affiliated with them I could not issue a complaint with Revdex.com in ***I did write their main office and they called on 10-to state they would be back to me in 3-days with a replyWe are still waiting for a call back at this point and seeing that they have a F rating with Revdex.com I am not surprised at the tap dance, lies and wiggling of Patrick Mini to accept no responsibility for the defect in this mini
Final Business Response /* (4000, 9, 2015/10/29) */
Contact Name and Title: *** *** Service Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@patrickcars.com
At Patrick MINI we use only manufacturer OEM parts and fluids provided by MINI USAAs I have explained to the customer the car was overheated too badly for us to determine the original cause of failure whether it be coolant related or mechanical failureThe customer did bring the car in for scheduled maintenance in December and there were no visual signs of coolant leaks nor did the customer complain of overheating or warning lights coming on at that timeWe have no way of predicting what could happen to a car months laterOnce again the car is almost years outside of the manufactures warranty parametersWe have spoken with MINI USA about the situation and there is no assistance willing to be offered at this timeIn this situation Patrick MINI has done nothing wrong and did not cause the failure that occurred to this car therefore we cannot be responsible for paying to repair the customer's carWe are sympathetic with the customer's situation and understand if the customer would like to continue pursuing their concerns with MINI USA if they feel it is a defect with the car that caused this situationPatrick MINI is not responsible for this problem

Patrick BMW offered to repair Mr***'s Xwindshild at a discounted rateHis car did come to us with a damaged winshield, offer will stand for days. Did suggest that he turn it in to his insurance company as comp claim

On 3-9-we did forward your concerns posted by the Revdex.com to our management team to review and research the purchase of your MINI. On 3-12-the finance manager reached out by phone and spoke with you about your cash purchase and also went over the warranty start date. In the
reprint of the paperwork also mailed on 3-12-a copy of the warranty acknowledgement was also included. Once funds are cleared on a cash purchase you’re licensing and title paperwork is sent to the Illinois Secretary of State to issue title to you and this process generally can take to weeks. With your purchase taking place on 12-30-you should be receiving title shortly if not already. We certainly hope this helps with your concerns or questions and please feel free to reach out to ***@patrickcars.com should you have further questionsTell us why here

Please accept our sincere apology on behalf of our companyI am very sorry to learn that your experience with Sal our Client Advisor and our Finance Deptwas less than adequate. We have spoken with the General Sales Manager of the store who has explained that the additional items needed have
been ordered and are expected to arrive any day nowHe also explained that one of is sales managers has been in contact and is aware of all of your concernsOnce the additional item has arrived we will be contact to schedule a time at your convenience to come to install and do our best to resolve your frustrationsIn the meantime if you have any further concerns please feel free to also reach out to ***@patrickcars.com who escalates all concerns such as yours to our upper management department for immediate attention.The Patrick Dealer Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Customers credit card was reimbursed on Sat Nov 4thCredits will take or business days to go thruThis is the banks policy, not ours*** is sorry for the inconvenience, we did not have that much cash available at that time of the morning

We appreciate the opportunity to hear from our present and past customers; however, we do apologize for the circumstances that prompted your contact with the Revdex.com, regarding your experience at Patrick BMWCustomer satisfaction is one of our top prioritiesCustomer feedback is
always appreciated We understand your salesperson is working with the sales managers to research your concerns and we have received the “Courtesy Check” that you emailed. We do have all the email correspondences on fileIf you have any additional questions or concerns regarding your dealership experience that we can assist with, please also feel free to contact [email protected] and your concerns will be sent directly to the management team Tell us why here

Complaint: [redacted]
I am rejecting this response because: Nothing has been resolved as of yet
Sincerely,
[redacted]

Mr. [redacted] 2007 X3 was at our shop 12/29/2015 for a oil change.  On the walk around it was noted that his car had some minor rock chips on the hood and the windshield had a small crack at the lower right corner! We do this walk around for this reason to protect ourselves from being...

blamed for things we didn't do.  This small crack apparently spread probably due to the environment change, (Cold to Warm). Patrick BMW will not be assisting in the repair due to the simple fact that it came in broken.  I [redacted] Service Director did offer Mr. [redacted] wholesale pricing on this repair if he would like it done.

This customer purchased their own car from BMWUSA as this was a lease return vehicle they chose to buy. Patrick is tasked with handling the paper work for BMWUSA, this purchase was between BMWUSA and the customer. All scratches and issues with this vehicle were on this car at time of inspection. The...

tires on this vehcile had less than 2 millimeters of tread which makes them illegal to drive so they had to be replaced per Illinois law. When the customer requested to see the tires we kept them at our service drive for two months and he never picked them up.Most of this complaint is regarding BMW's lease return process we are forced to comply with. I'd recommend filing this complaint directly with BMWUSA as they are the party this transaction was completed with. As far as the clients unhappiness with our service department I am willing to offer a complete vehicle detail completed by our 3rd party detail shop. This would need to be scheduled by appointment by contacting [redacted]

Customer complaint was resolved. Sales Manager [redacted] from Mini contacted the customer and worked out the deal and got the vehicle back from the auction for the customer. Customer purchased the vehicle on 11/12/2016 and he is happy. Thank You