Williams Oil Company, Inc.

Review: Owner of business talked my 75 year old mother and others in my family who help her into an $8k new gas furnace in 2014. Was promised top service and worry free installation, and a top of the line product. Product has not worked properly since day 1, necessitating over 10 service calls for "no heat." Was told by owner no worries, mfg tech will come out and resolve or replace in its entirety. Now, story changed. Billing us for visits to restart a defective furnace and being told to "deal with it - when heat goes out, press a certain button ." How can my mother do that in the middle of the night? Why should she even have to? What about when she is not home and the heat goes out? This is one of the most absurd situations I've ever seen. How can a licensed business operate like this? When I've called for the owner over the past couple years he's no where to be found. I'm told he's out of state. Next step is court for total expenses plus our time and other expenses to deal with this nonsense.Desired Settlement: Nothing short of a new furnace at this point. They've replaced things, adjusted things and at least two different techs (theirs) said the only thing they can do is replace it in its entirety. Now a new tech says nothing is wrong with the furnace? Seriously? The old one didn't need a human resetting it every couple months.

Business

Response:

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