Initial Business Response / [redacted] (1000, 6, 2015/10/16) */ Contact Name and Title: [redacted] ***, [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @berico.com Mr***, I want to send our sincere apology for your experienceUpon speaking to our team, they were able to produce a copy of the estimate that was mailed to [redacted] XXXXX in September"Greensboro" being the error, as you are in [redacted] This is an unfortunate mistake made on the mailing addressWe do have your account set up as [redacted] and simply typed in the address incorrectlyThis is not our typical response time and are glad to get items emailed/faxed/etcif that is the customer's preferenceWe realize your frustration and look forward to growing from this situationIf there is anything else we can do for you please let us knowWe will be following up with a call as well Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I followed up with Berico several times following the mailing of the estimate because I had not received itWhy would they not call and explain the error and resend the estimate? They also said they would have a representative call us back after I followed up several times, which also never happenedThey dropped the ball, periodIn addition I never received a follow up call from Berico as they stated they would make in their answer to our complaintHard to believe this is not typical when they don't even follow up after answering a complaint to the Revdex.comWe need to be no furhter resolutionAfter a month of waiting on Berico, I contacted [redacted] who came out the same day, provided a quote and was back within days to installThat's customer service Sincerely, [redacted] ***
Excellent service, quality work, very professional techinicians and administrative staffThey went above and beyond my expectations and answered all of my questionsThey are my number choice for all of my home heating and air concernsWe have used them to install new units in two different homes and would recommend them to anyone
Initial Business Response / [redacted] (1000, 5, 2016/07/14) */ Contact Name and Title: Will B [redacted] Contact Phone: [redacted] Contact Email: [redacted] @berico.com Mrs [redacted] , Thank you for your feedback! In review of your situation, it appears all fuse concerns were resolved on 7/5/We are sorry for the challenges we incurred in our review processIt does look like we replaced a fuse twiceAfter our first replacement, the AC system was working upon the completion of the call, which appeared to resolve the issueThe second time we replaced additional fuses, and again the AC system was working when the technician completed the callOn our third visit, we were able to find where a wire was shorting out and causing the fuse issuesWe certainly understand this created an inconvenient situation for your tenantsRest assured we always want to fix issues the first time, and apologize this was not done in this caseThe system does remain on warranty which covers all repairs except the diagnostic feeDue to the inconveniences, we have cut this fee in halfIf there is anything else we can do, please let us know
Mitchell has been our go to for all of our heating and air needs for the past several years; they recently replaced our malfunctioning unit along with air ducts and vents No one could ask for a more professional friendly going over and above company; their service is the best you will find of any business We strongly recommend them for all your home heating and cooling needs
Mitchell has been our go to for all of our heating and air needs for the past several years; they recently replaced our malfunctioning unit along with air ducts and vents No one could ask for a more professional friendly going over and above company; their service is the best you will find of any business We strongly recommend them for all your home heating and cooling needs
I would recommend anyone who is looking for any type of service on their heating & air unit to Mitchell Heating and AirThey went over and beyond to get the job done and to make sure that the customer is fully satisfied This company has a very friendly staff and this company is very professionalif you want good service and great products at a fair price choose Mitchell Heating & Air!
Initial Business Response /* (1000, 6, 2015/10/16) */
Contact Name and Title: [redacted], [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@berico.com
Mr. [redacted],
I want to send our sincere apology for your experience. Upon speaking to our team, they were able to...
produce a copy of the estimate that was mailed to [redacted] XXXXX in September. "Greensboro" being the error, as you are in [redacted] This is an unfortunate mistake made on the mailing address. We do have your account set up as [redacted] and simply typed in the address incorrectly. This is not our typical response time and are glad to get items emailed/faxed/etc. if that is the customer's preference. We realize your frustration and look forward to growing from this situation. If there is anything else we can do for you please let us know. We will be following up with a call as well.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I followed up with Berico several times following the mailing of the estimate because I had not received it. Why would they not call and explain the error and resend the estimate? They also said they would have a representative call us back after I followed up several times, which also never happened. They dropped the ball, period. In addition I never received a follow up call from Berico as they stated they would make in their answer to our complaint. Hard to believe this is not typical when they don't even follow up after answering a complaint to the Revdex.com. We need to be no furhter resolution. After a month of waiting on Berico, I contacted [redacted] who came out the same day, provided a quote and was back within 3 days to install. That's customer service.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2016/07/14) */
Contact Name and Title: Will B[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@berico.com
Mrs. [redacted],
Thank you for your feedback! In review of your situation, it appears all fuse concerns were resolved on 7/5/2016. We...
are sorry for the challenges we incurred in our review process. It does look like we replaced a fuse twice. After our first replacement, the AC system was working upon the completion of the call, which appeared to resolve the issue. The second time we replaced additional fuses, and again the AC system was working when the technician completed the call. On our third visit, we were able to find where a wire was shorting out and causing the fuse issues. We certainly understand this created an inconvenient situation for your tenants. Rest assured we always want to fix issues the first time, and apologize this was not done in this case. The system does remain on warranty which covers all repairs except the diagnostic fee. Due to the inconveniences, we have cut this fee in half. If there is anything else we can do, please let us know.
Long time customers for service and routine maintenance, always excellent customer service. When it came time to replace both our upper and lower HVAC systems this month, Mitchell stepped up and provided all available information, direct customer feedback on suggested units and very competitive pricing.
Quality installation, professionally done and job site left in condition it was found. Good follow up afterwards. Highly recommend Mitchell Heating and AC.
Initial Business Response /* (1000, 6, 2014/06/13) */
Please see attached information regarding my conversation with Mr. [redacted] regarding this issue. I send him the attached letter and contract and we are processing the payment now that we have renewed our relationship with GE Capital just...
for the sole purpose of resolution of this issue. Mr. [redacted] has stated that he will be contacting you regarding this issue as well to support that we are not wrong in this issue and that GE Capital is the problem not Mitchell Heating & Air. If you have any questions, please contact me at the numbers listed below.
Thank you,
[redacted]
Comfort Specialist
www.mitchellheatingandair.com
The whole experience could not have been better. After three days of no heat, I called Mitchell H & A who quickly had someone here to check out the problem. The office soon came back with quotes and after hearing the recommended equipment options for top a rated system including a long term warranty on parts and service my mind was made up. Then the price quote...substantially lower than the competition! and installation could be scheduled for the next day! The technicians were knowledgeable, polite, neat and efficient. They had us warm again within 36 hours of my first call! VERY IMPRESSIVE. My strong recommendations for anyone needing heating and/or AC service.
Excellent service, quality work, very professional techinicians and administrative staff. They went above and beyond my expectations and answered all of my questions. They are my number 1 choice for all of my home heating and air concerns. We have used them to install new units in two different homes and would recommend them to anyone.
Love, Love, Love this company, from the beginning I felt like they were old friends!! We recently had a new gas pack installed in our home and from the office staff, to sales, to the crew that installed it was an easy as pie experience. Mike and Timmy were very polite, always on time and made sure that our property was left just as they found it. They were able to answer any questions we had and resolve any concerns. I will always recommend Mitchel Heating and Air to all of our friends and family as well as calling them back myself when we need to replace our second unit.
Initial Business Response / [redacted] (1000, 6, 2015/10/16) */ Contact Name and Title: [redacted] ***, [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @berico.com Mr***, I want to send our sincere apology for your experienceUpon speaking to our team, they were able to produce a copy of the estimate that was mailed to [redacted] XXXXX in September"Greensboro" being the error, as you are in [redacted] This is an unfortunate mistake made on the mailing addressWe do have your account set up as [redacted] and simply typed in the address incorrectlyThis is not our typical response time and are glad to get items emailed/faxed/etcif that is the customer's preferenceWe realize your frustration and look forward to growing from this situationIf there is anything else we can do for you please let us knowWe will be following up with a call as well Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I followed up with Berico several times following the mailing of the estimate because I had not received itWhy would they not call and explain the error and resend the estimate? They also said they would have a representative call us back after I followed up several times, which also never happenedThey dropped the ball, periodIn addition I never received a follow up call from Berico as they stated they would make in their answer to our complaintHard to believe this is not typical when they don't even follow up after answering a complaint to the Revdex.comWe need to be no furhter resolutionAfter a month of waiting on Berico, I contacted [redacted] who came out the same day, provided a quote and was back within days to installThat's customer service Sincerely, [redacted] ***
Excellent service, quality work, very professional techinicians and administrative staffThey went above and beyond my expectations and answered all of my questionsThey are my number choice for all of my home heating and air concernsWe have used them to install new units in two different homes and would recommend them to anyone
Initial Business Response / [redacted] (1000, 5, 2016/07/14) */ Contact Name and Title: Will B [redacted] Contact Phone: [redacted] Contact Email: [redacted] @berico.com Mrs [redacted] , Thank you for your feedback! In review of your situation, it appears all fuse concerns were resolved on 7/5/We are sorry for the challenges we incurred in our review processIt does look like we replaced a fuse twiceAfter our first replacement, the AC system was working upon the completion of the call, which appeared to resolve the issueThe second time we replaced additional fuses, and again the AC system was working when the technician completed the callOn our third visit, we were able to find where a wire was shorting out and causing the fuse issuesWe certainly understand this created an inconvenient situation for your tenantsRest assured we always want to fix issues the first time, and apologize this was not done in this caseThe system does remain on warranty which covers all repairs except the diagnostic feeDue to the inconveniences, we have cut this fee in halfIf there is anything else we can do, please let us know
Mitchell has been our go to for all of our heating and air needs for the past several years; they recently replaced our malfunctioning unit along with air ducts and vents No one could ask for a more professional friendly going over and above company; their service is the best you will find of any business We strongly recommend them for all your home heating and cooling needs
Mitchell has been our go to for all of our heating and air needs for the past several years; they recently replaced our malfunctioning unit along with air ducts and vents No one could ask for a more professional friendly going over and above company; their service is the best you will find of any business We strongly recommend them for all your home heating and cooling needs
I would recommend anyone who is looking for any type of service on their heating & air unit to Mitchell Heating and AirThey went over and beyond to get the job done and to make sure that the customer is fully satisfied This company has a very friendly staff and this company is very professionalif you want good service and great products at a fair price choose Mitchell Heating & Air!
Initial Business Response /* (1000, 6, 2015/10/16) */
Contact Name and Title: [redacted], [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@berico.com
Mr. [redacted],
I want to send our sincere apology for your experience. Upon speaking to our team, they were able to...
produce a copy of the estimate that was mailed to [redacted] XXXXX in September. "Greensboro" being the error, as you are in [redacted] This is an unfortunate mistake made on the mailing address. We do have your account set up as [redacted] and simply typed in the address incorrectly. This is not our typical response time and are glad to get items emailed/faxed/etc. if that is the customer's preference. We realize your frustration and look forward to growing from this situation. If there is anything else we can do for you please let us know. We will be following up with a call as well.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I followed up with Berico several times following the mailing of the estimate because I had not received it. Why would they not call and explain the error and resend the estimate? They also said they would have a representative call us back after I followed up several times, which also never happened. They dropped the ball, period. In addition I never received a follow up call from Berico as they stated they would make in their answer to our complaint. Hard to believe this is not typical when they don't even follow up after answering a complaint to the Revdex.com. We need to be no furhter resolution. After a month of waiting on Berico, I contacted [redacted] who came out the same day, provided a quote and was back within 3 days to install. That's customer service.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2016/07/14) */
Contact Name and Title: Will B[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@berico.com
Mrs. [redacted],
Thank you for your feedback! In review of your situation, it appears all fuse concerns were resolved on 7/5/2016. We...
are sorry for the challenges we incurred in our review process. It does look like we replaced a fuse twice. After our first replacement, the AC system was working upon the completion of the call, which appeared to resolve the issue. The second time we replaced additional fuses, and again the AC system was working when the technician completed the call. On our third visit, we were able to find where a wire was shorting out and causing the fuse issues. We certainly understand this created an inconvenient situation for your tenants. Rest assured we always want to fix issues the first time, and apologize this was not done in this case. The system does remain on warranty which covers all repairs except the diagnostic fee. Due to the inconveniences, we have cut this fee in half. If there is anything else we can do, please let us know.
Long time customers for service and routine maintenance, always excellent customer service. When it came time to replace both our upper and lower HVAC systems this month, Mitchell stepped up and provided all available information, direct customer feedback on suggested units and very competitive pricing.
Quality installation, professionally done and job site left in condition it was found. Good follow up afterwards. Highly recommend Mitchell Heating and AC.
Initial Business Response /* (1000, 6, 2014/06/13) */
Please see attached information regarding my conversation with Mr. [redacted] regarding this issue. I send him the attached letter and contract and we are processing the payment now that we have renewed our relationship with GE Capital just...
for the sole purpose of resolution of this issue. Mr. [redacted] has stated that he will be contacting you regarding this issue as well to support that we are not wrong in this issue and that GE Capital is the problem not Mitchell Heating & Air. If you have any questions, please contact me at the numbers listed below.
Thank you,
[redacted]
Comfort Specialist
www.mitchellheatingandair.com
The whole experience could not have been better. After three days of no heat, I called Mitchell H & A who quickly had someone here to check out the problem. The office soon came back with quotes and after hearing the recommended equipment options for top a rated system including a long term warranty on parts and service my mind was made up. Then the price quote...substantially lower than the competition! and installation could be scheduled for the next day! The technicians were knowledgeable, polite, neat and efficient. They had us warm again within 36 hours of my first call! VERY IMPRESSIVE. My strong recommendations for anyone needing heating and/or AC service.
Excellent service, quality work, very professional techinicians and administrative staff. They went above and beyond my expectations and answered all of my questions. They are my number 1 choice for all of my home heating and air concerns. We have used them to install new units in two different homes and would recommend them to anyone.
Love, Love, Love this company, from the beginning I felt like they were old friends!! We recently had a new gas pack installed in our home and from the office staff, to sales, to the crew that installed it was an easy as pie experience. Mike and Timmy were very polite, always on time and made sure that our property was left just as they found it. They were able to answer any questions we had and resolve any concerns. I will always recommend Mitchel Heating and Air to all of our friends and family as well as calling them back myself when we need to replace our second unit.