Complaint: [redacted]
I am rejecting this response because: This company cannot provide Revdex.com, I nor [redacted] Credit Card with any proof to back up these false statements. I called again last week to ask for a receipt only to be forwarded to the manager ([redacted])and was put on hold for nearly 15 minutes before someone hung up on me. The manager ([redacted]) refuse to talk to me. His employees transfer me to him but he refuse to pick up the phone. I on the other hand I have provided proof that I rented a vehicle from a different car rental business ([redacted]) for the remaining of my stay, I sent a statement from my credit card charges being reversed for the amount agreed upon with A-1's Manager ([redacted]) and the pictures of the expired inspection and registration decals at the time the vehicle was rented. I only paid for the amount that was agreed and will not pay a penny more. This company only provide false promises of refunds. This company is very deceptive. Please take a look at their [redacted]! pages below. People are being ripped off all the time and these are just ones that are trying to prevent others from being ripped off by this company. I cannot imagine the countless of other victims that are not voicing their facts. The links below are from the same company. People are experiencing the same problems that I have had and even worse. I will be talking to lawyer to see if I can start a class action lawsuit against this company to get all their victims their money back and them shut down for good.
This guy ([redacted]) is just trying to insult me because he knows that I am a MAN and he intentionally calling me a female. I do not have time for this type of childish behavior.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/04/01) */
Fact number one.....Cancellation fees are noted on [redacted] and all other websites, for our company as well as every other company.
Fact number two.....Customers without a major credit card are subject to a $1000 deposit (NOT FEES)which...
is refundable at time of return provided car is not damaged. Also noted on [redacted] and all other websites, for our company as well as every other company.
Fact number three.....Many rental agencies will not rent to anyone who does not have a major credit card.
Those of us who will rent to a customer without a credit card may have additional stipulations such as a deposit.
All these policies are noted on [redacted] and all other websites, for our company as well as all other companies.
Fact number five.....Customer failed to provide credit card at time of pick up and was offered to complete the pick up with the $1000 refundable deposit...(NOT A FEE). Customer chose not to pick up the car and was only charged the cancellation fee, not the entire rental duration.
To be clear, if a customer cancels 72 hours PRIOR to the pick up time, there are no charges.
This allows the customer to avoid any charges and allows the rental agency to release the car and have the potential to rent it out to someone else.
We fulfilled our responsibility by HOLDING the vehicle for the customer to pick up.
Customer has the responsibility to read any and all policies prior to booking. This is no fault of [redacted] or our company.
We will not be responding to customers personal and vicious comments, but will only state that he was very rude and made several untrue statements.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is completely untrue and a bold face lie. It is a shame that this business is unable to take any responsibility.
1. The cancellation fees are not noted on any [redacted] documentation I ever saw or was emailed. I even attached this information to the original report to show proof of what fees were noted on the [redacted] reservation.
2. I understand it is their verbal policy to be charged $1000.00 deposit without a major credit card. This was only disclosed upon my wife's arrival to the place of business. Again no written documentation was noted on an paperwork received via [redacted]. Even [redacted] themselves stated to me that it was not in the contract when I contacted them about my situation.
3. I have yet to encounter (I have called all major car rental agencies, such as dollar, hertz, and avis) and none of these businesses require an additional deposit. They simply take a deposit for the full rental contract amount. This is why I switched directly to dollar after my wife's arrive to this place of business.or our company as well as every other company.
5. It is correct that a credit card was not provided at the time of pickup, because the office manager who goes by the name "[redacted]" verbally stated that we would not be charged, since we were unaware of the $1000.00 policy for using a debit card and since we never picked up the car and fulfilled the reservation.
6. I am now aware of the cancellation policy (72 hours) after the fact because it was yelled into my ear via the phone by [redacted]. Again I have attached all the documentation stating any possible fees or policies provided by [redacted] once this was booked. It makes complete sense that this business should not have to eat the cost of HOLDING a car for me, however if [redacted] failed to disclose this information (which they didn't as it is not in any paperwork provided to me by [redacted]) then it is not my responsibility to pay such fees and this is something that the place of business needs to address with [redacted]. Therefore, I believe since no information was provided to me properly via [redacted] I should be refunded the full amount of $77.23 in which I was charged.
7. These are not personal or vicious comments, but simply the truth of what was said to me. I was completely cursed out and yelled at on the phone. This even occurred via speakerphone within ear shot of my 5 year old daughter who heard every word and was crying, telling my spouse (who called shortly after I hung up) the words in which [redacted] said to me. This is shameful and embarrassing that a grown man could speak to someone in this manner and take no responsibility what so ever. To follow-up on this matter, my spouse stopped by the office on her way home (as she prepared to catch her flight back from Hawaii) and spoke to the manager named "[redacted]". He apparently had no idea or acted as though he had no idea this happened, but did acknowledge that [redacted] had just left all upset as my wife had asked to speak to [redacted] directly about what he had said and the fact that my 5 year old daughter was affected by such inappropriate talk and speech. Again if [redacted] was a man, he would man up and take responsibility for how he spoke and cursed me out via the phone.
Lastly, the only acceptable response that I will take is a full refund and the immediate dismissal of [redacted] from this place of business. He is not a man who should be working in any business of customer service and I fear this may happen to another client who won't be as nice as I have been by simply submitting my complaint to the Revdex.com of Hawaii.
Final Business Response /* (4000, 9, 2014/04/14) */
Here are our responses to customers concerns....
1. Cancellation policies are posted on [redacted].
2.Customers without a major credit card policies are posted on [redacted].
3.Each company has its own policies concerning customers without a major credit card, Therefore is irrelevant.
4.Customer skipped?
5.[redacted] never made such a statement. Customers statement is completely untrue.
6.[redacted] does have policies posted. Customer is inaccurate regarding his statements.
7.These comments are completely untrue. Also they are personal and vicious in nature.
Complaint: [redacted]
I am rejecting this response because: This company cannot provide Revdex.com, I nor [redacted] Credit Card with any proof to back up these false statements. I called again last week to ask for a receipt only to be forwarded to the manager ([redacted])and was put on hold for nearly 15 minutes before someone hung up on me. The manager ([redacted]) refuse to talk to me. His employees transfer me to him but he refuse to pick up the phone. I on the other hand I have provided proof that I rented a vehicle from a different car rental business ([redacted]) for the remaining of my stay, I sent a statement from my credit card charges being reversed for the amount agreed upon with A-1's Manager ([redacted]) and the pictures of the expired inspection and registration decals at the time the vehicle was rented. I only paid for the amount that was agreed and will not pay a penny more. This company only provide false promises of refunds. This company is very deceptive. Please take a look at their [redacted]! pages below. People are being ripped off all the time and these are just ones that are trying to prevent others from being ripped off by this company. I cannot imagine the countless of other victims that are not voicing their facts. The links below are from the same company. People are experiencing the same problems that I have had and even worse. I will be talking to lawyer to see if I can start a class action lawsuit against this company to get all their victims their money back and them shut down for good.
This guy ([redacted]) is just trying to insult me because he knows that I am a MAN and he intentionally calling me a female. I do not have time for this type of childish behavior.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/04/01) */
Fact number one.....Cancellation fees are noted on [redacted] and all other websites, for our company as well as every other company.
Fact number two.....Customers without a major credit card are subject to a $1000 deposit (NOT FEES)which...
is refundable at time of return provided car is not damaged. Also noted on [redacted] and all other websites, for our company as well as every other company.
Fact number three.....Many rental agencies will not rent to anyone who does not have a major credit card.
Those of us who will rent to a customer without a credit card may have additional stipulations such as a deposit.
All these policies are noted on [redacted] and all other websites, for our company as well as all other companies.
Fact number five.....Customer failed to provide credit card at time of pick up and was offered to complete the pick up with the $1000 refundable deposit...(NOT A FEE). Customer chose not to pick up the car and was only charged the cancellation fee, not the entire rental duration.
To be clear, if a customer cancels 72 hours PRIOR to the pick up time, there are no charges.
This allows the customer to avoid any charges and allows the rental agency to release the car and have the potential to rent it out to someone else.
We fulfilled our responsibility by HOLDING the vehicle for the customer to pick up.
Customer has the responsibility to read any and all policies prior to booking. This is no fault of [redacted] or our company.
We will not be responding to customers personal and vicious comments, but will only state that he was very rude and made several untrue statements.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is completely untrue and a bold face lie. It is a shame that this business is unable to take any responsibility.
1. The cancellation fees are not noted on any [redacted] documentation I ever saw or was emailed. I even attached this information to the original report to show proof of what fees were noted on the [redacted] reservation.
2. I understand it is their verbal policy to be charged $1000.00 deposit without a major credit card. This was only disclosed upon my wife's arrival to the place of business. Again no written documentation was noted on an paperwork received via [redacted]. Even [redacted] themselves stated to me that it was not in the contract when I contacted them about my situation.
3. I have yet to encounter (I have called all major car rental agencies, such as dollar, hertz, and avis) and none of these businesses require an additional deposit. They simply take a deposit for the full rental contract amount. This is why I switched directly to dollar after my wife's arrive to this place of business.or our company as well as every other company.
5. It is correct that a credit card was not provided at the time of pickup, because the office manager who goes by the name "[redacted]" verbally stated that we would not be charged, since we were unaware of the $1000.00 policy for using a debit card and since we never picked up the car and fulfilled the reservation.
6. I am now aware of the cancellation policy (72 hours) after the fact because it was yelled into my ear via the phone by [redacted]. Again I have attached all the documentation stating any possible fees or policies provided by [redacted] once this was booked. It makes complete sense that this business should not have to eat the cost of HOLDING a car for me, however if [redacted] failed to disclose this information (which they didn't as it is not in any paperwork provided to me by [redacted]) then it is not my responsibility to pay such fees and this is something that the place of business needs to address with [redacted]. Therefore, I believe since no information was provided to me properly via [redacted] I should be refunded the full amount of $77.23 in which I was charged.
7. These are not personal or vicious comments, but simply the truth of what was said to me. I was completely cursed out and yelled at on the phone. This even occurred via speakerphone within ear shot of my 5 year old daughter who heard every word and was crying, telling my spouse (who called shortly after I hung up) the words in which [redacted] said to me. This is shameful and embarrassing that a grown man could speak to someone in this manner and take no responsibility what so ever. To follow-up on this matter, my spouse stopped by the office on her way home (as she prepared to catch her flight back from Hawaii) and spoke to the manager named "[redacted]". He apparently had no idea or acted as though he had no idea this happened, but did acknowledge that [redacted] had just left all upset as my wife had asked to speak to [redacted] directly about what he had said and the fact that my 5 year old daughter was affected by such inappropriate talk and speech. Again if [redacted] was a man, he would man up and take responsibility for how he spoke and cursed me out via the phone.
Lastly, the only acceptable response that I will take is a full refund and the immediate dismissal of [redacted] from this place of business. He is not a man who should be working in any business of customer service and I fear this may happen to another client who won't be as nice as I have been by simply submitting my complaint to the Revdex.com of Hawaii.
Final Business Response /* (4000, 9, 2014/04/14) */
Here are our responses to customers concerns....
1. Cancellation policies are posted on [redacted].
2.Customers without a major credit card policies are posted on [redacted].
3.Each company has its own policies concerning customers without a major credit card, Therefore is irrelevant.
4.Customer skipped?
5.[redacted] never made such a statement. Customers statement is completely untrue.
6.[redacted] does have policies posted. Customer is inaccurate regarding his statements.
7.These comments are completely untrue. Also they are personal and vicious in nature.