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Williams Scotsman Reviews (1)

Dear Ms. [redacted]:  We appreciate your time in looking into this matter.  Williams Scotsman strives hard to work with its customers; however, we must take exception to the allegations contained in Mr. [redacted]’s complaint.  Our local branch administrator reached out to Mr. [redacted] on...

June 9th to explain the invoicing process.   Unfortunately, during that call, she was subject to insults from Mr. [redacted].  Mr. [redacted] called in for the pick-up of the container on May 17th.   Our lease agreement states that customers are required to provide thirty (30) days notice of their desire to return the equipment.  Although Williams Scotsman could have billed Mr. [redacted] through June 16th, we only billed up to June 9th, the date the equipment was removed from site.  Just so you are aware, our system automatically generates invoices until the equipment is returned, so Mr. [redacted] received an invoice on or about May 23 for the period of  May 23- June 22,  in the amount $122.22.  However; our administrator explained to Mr. [redacted] that any pro-ration or credits, would occur after the equipment was returned to our yard.  At that time, the last month rent that was paid up front would be credited against any balance due and owing to Williams Scotsman.   Williams Scotsman does inspect its equipment upon return from the customer to ensure there is no damage.  In this situation, Williams Scotsman is not billing Mr. [redacted] for any damage.    Accordingly, Mr. [redacted] will receive a credit of $138.96.  This credit is made up of $86.00 for last month’s rent paid up front, plus $52.96 for last month’s charges paid up front on the property damage waiver, the general liability waiver and the OR property tax recovery fee .   This credit will be applied against the May 23rd invoice of $122.22, meaning Mr. [redacted] will receive a refund in the amount of $16.74.    The refund of $16.74 will process this week in our system, so Mr. [redacted] can expect his refund of $16.74 within the next week to two weeks.   Having issued the refund, Williams Scotsman considers this matter resolved.

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Address: 125 Distribution Dr, Hamilton, Ohio, United States, 45014-4257


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