Initial Business Response / [redacted] (1000, 8, 2014/07/03) */ Contact Name and Title: [redacted] Mgr Contact Phone: XXX-XXX-XXXX Contact Email: ***@stokerheating.com Upon reviewing Mr [redacted] 's complaint, I did discover that Williams Stoker & Heating had received payment in May, for one invoice for the amount of $I see this payment was never processed and for that I do apologizeI will make sure the check is deposited and Mr [redacted] 's account is credited I spoke to the Senior Technician regarding this matter as wellAfter the initial system installation he made several visits to site to fine-tune the system at Mr [redacted] 's request- at no additional charge Rather than a tit for tat approach with this situation, on behalf of Williams Stoker & Heating I am willing to accept the terms of resolution outlined by Mr [redacted] Hopefully by now Mr [redacted] has mastered the operation of his system and we will all be able to move forward I apologize for the annoyance that this may have caused Mr [redacted]
Our condominium building's boiler and water heater have been on a Williams Stoker list for months Each time I call they respond that they are a little bit behind and will call when they can do an inspection, but they still haven't called I do not consider this to be good business Ann [redacted] Contact Person for Austin Stin Evanston, Illinois
Our condominium building's boiler and water heater have been on a
Williams Stoker list for months. Each time I call they respond that
they are a little bit behind and will call when they can do an inspection,
but they still haven't called.
I do not consider this to be good business.
Ann [redacted] Contact Person for 711 Austin St. in Evanston, Illinois.
Initial Business Response /* (1000, 8, 2014/07/03) */
Contact Name and Title: [redacted] Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@stokerheating.com
Upon reviewing Mr. [redacted]'s complaint, I did discover that Williams Stoker & Heating had received payment in May, 1014...
for one invoice for the amount of $216.00. I see this payment was never processed and for that I do apologize. I will make sure the check is deposited and Mr. [redacted]'s account is credited.
I spoke to the Senior Technician regarding this matter as well. After the initial system installation he made several visits to site to fine-tune the system at Mr. [redacted]'s request- at no additional charge.
Rather than a tit for tat approach with this situation, on behalf of Williams Stoker & Heating I am willing to accept the terms of resolution outlined by Mr. [redacted]. Hopefully by now Mr. [redacted] has mastered the operation of his system and we will all be able to move forward.
I apologize for the annoyance that this may have caused Mr. [redacted].
Initial Business Response / [redacted] (1000, 8, 2014/07/03) */ Contact Name and Title: [redacted] Mgr Contact Phone: XXX-XXX-XXXX Contact Email: ***@stokerheating.com Upon reviewing Mr [redacted] 's complaint, I did discover that Williams Stoker & Heating had received payment in May, for one invoice for the amount of $I see this payment was never processed and for that I do apologizeI will make sure the check is deposited and Mr [redacted] 's account is credited I spoke to the Senior Technician regarding this matter as wellAfter the initial system installation he made several visits to site to fine-tune the system at Mr [redacted] 's request- at no additional charge Rather than a tit for tat approach with this situation, on behalf of Williams Stoker & Heating I am willing to accept the terms of resolution outlined by Mr [redacted] Hopefully by now Mr [redacted] has mastered the operation of his system and we will all be able to move forward I apologize for the annoyance that this may have caused Mr [redacted]
Our condominium building's boiler and water heater have been on a Williams Stoker list for months Each time I call they respond that they are a little bit behind and will call when they can do an inspection, but they still haven't called I do not consider this to be good business Ann [redacted] Contact Person for Austin Stin Evanston, Illinois
Our condominium building's boiler and water heater have been on a
Williams Stoker list for months. Each time I call they respond that
they are a little bit behind and will call when they can do an inspection,
but they still haven't called.
I do not consider this to be good business.
Ann [redacted] Contact Person for 711 Austin St. in Evanston, Illinois.
Initial Business Response /* (1000, 8, 2014/07/03) */
Contact Name and Title: [redacted] Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@stokerheating.com
Upon reviewing Mr. [redacted]'s complaint, I did discover that Williams Stoker & Heating had received payment in May, 1014...
for one invoice for the amount of $216.00. I see this payment was never processed and for that I do apologize. I will make sure the check is deposited and Mr. [redacted]'s account is credited.
I spoke to the Senior Technician regarding this matter as well. After the initial system installation he made several visits to site to fine-tune the system at Mr. [redacted]'s request- at no additional charge.
Rather than a tit for tat approach with this situation, on behalf of Williams Stoker & Heating I am willing to accept the terms of resolution outlined by Mr. [redacted]. Hopefully by now Mr. [redacted] has mastered the operation of his system and we will all be able to move forward.
I apologize for the annoyance that this may have caused Mr. [redacted].