Williamsburg Animal Clinic

Our Response: On April **, [redacted] presented her pet “ [redacted] ” for a dental cleaningThis kind of procedure requires anesthesia, an endotracheal tube to ensure oxygen flow, and in most cases an IV Catheter placementAt our facility, we have a policy that all animals undergoing any procedure that requires anesthesia have a full blood panel done to give us insight on how the anesthesia would be flushed from the systemThis is important for the safety of the animal as it helps us minimize risk and problems that can occur [redacted] is years old; for senior patients, we take extra precaution as there can be unforeseen problems such as kidney disease, diabetes, liver problems, etc Prior to [redacted] being admitted into our facility it was explained by [redacted] the precautions we planned to take and the fees associated with the teeth cleaning [redacted] (who bought in the pet) was given a printed estimate ($444.00) explaining those fees as well as a hospital release form giving a detailed break-down of how much everything will cost [redacted] signed the form, [redacted] was admitted and we immediately began testing to make sure the pet would be okay for anesthesia before the [redacted] left After the blood work was taken, [redacted] called [redacted] to go over the estimate with her; she told him that everything was supposed to cost $He then became uncordial and began demanding that we give him his pet or only pay $for the dental procedureI explained that unfortunately, that is not the price of the procedure, they said they were quoted $over the phone, which I explained if that was the quote given it’s because that is the price of the teeth cleaning without extractions, testing, etcAlso, [redacted] had a teeth cleaning before here and they paid $I then spoke to [redacted] who was on the phone already with her husband and I explained the same thingShe was also uncordial and demanded her dog backI asked that they at least pay for the blood testing $+ a $medical waste feeI explained the reason for the charge and that her husband already signed the form and agreed to the testing(Please note: we didn’t charge for a surgical visit or a surgery cancellation fee) She became upset and told me that she wasn’t paying anything and that she was misquotedI asked that they at least pay the $that they planned to pay and I would go over the remaining balance with the ***If they do not here from us then they are expected to pay for the balanceI explained that they are required to pay something prior to the animal being discharged and that if the balance is left too long on their account, the account will become locked and they will be unable to access their pet’s records [redacted] began raising his voice and was clearly upset, we did our best to contain the situation as it was a very busy time of day [redacted] asked what we would have done if we completed the procedure and didn’t payI said in most circumstances we create a payment plan or it would be policy to hold the pet hereHowever, the blood test that was performed would be considered to be okay for the pet to have a dental procedure within daysIf they decided not to have the procedure performed here then they can have a copy of their pet’s record including the blood test once we received the payment of $ [redacted] still owes a balance on her account for $and is still refusing to pay Sincerely, [redacted]

Our Response: We try our best to provide great service to our clients and patients; although we try, we aren’t perfectWe have put policies in place to protect our patients to ensure they receive the best careIt is your option to use our service, we would like to work out this issue with you, but it seems we are unable to meet your needs and hope that you can find great care for [redacted] The fee for the Dental Cleaning by itself is $85, in that aspect you were not misquotedI understand you feel misled and feel that you were not provided a full quoteHowever, your husband did sign a waiver and agreed to the estimate and services prior to your pet being admitted into the hospital We did locate the [redacted] that had provided you with a quote and we did question them regarding this issueHowever, the discipline of our employees is not a public matter and that is something that is not shared with our clients When [redacted] returned, he was made aware of the situation; we discussed the matter with all of the employees involvedAs I previously explained, if he was going to make any changes to the bill he would contact youHe felt under the circumstances the situation had been handled properlyFurthermore, existing client or new client this is a unique incident and although you were not made aware to the changes we made or how the situation was handled internally, we did take steps to prevent this from happening in the future I understand that you did not receive the estimate during your visit; after speaking with [redacted] she explained that she wanted to see your pet for a recheck visit in order to provide you with an accurate estimateHowever, it has been policy for a few years that clients receive an estimate prior to their pet being admittedI apologize if that was not made clearYour husband received the estimate; reviewed it, signed the waiver, and then contacted youHe then stated that he did not want the procedure performedFor the record, all clients must sign the waiver before any procedure is performed or their pet is admitted into our facilityYou and your husband are in a legal binding partnership and therefore, he can sign a form of this nature for you in your absenceYou sign a similar waiver at any human medical facility before you or your loved one under goes anesthesiaNo one is forced to sign it; however, no licensed practitioner would perform such a procedure without itYou are correct in that it protects the doctor, the facility, and the staffAs there is a risk with anesthesia for anyone that requires it and that is why testing is performed to prevent unforeseen problems from occurring I apologize again if you were unhappy with the way we handled the situation; however, you and your husband were both uncordial, yelling at me and the staff You as the pet [redacted] are responsible for fees that occur when you take your pet to the vetWe do have blood test results; you have not paid for them, and you don’t believe that you are responsible for them because you were not hereThat is not our faultYou are welcome to not pay the remaining $54; however, you will still owe the remaining balance and we will not be able to release your pet’s records to you until it is paidWe do hope that if you go to a new clinic, [redacted] has a better experience at his

Our Response:
 
We try our best to provide great service to our clients and patients; although we try, we aren’t perfect. We have put policies in place to protect our patients to ensure they receive the best care. It is your option to use our service, we would like to work out this issue with you, but it seems we are unable to meet your needs and hope that you can find great care for [redacted]. The fee for the Dental Cleaning by itself is $85, in that aspect you were not misquoted. I understand you feel misled and feel that you were not provided a full quote. However, your husband did sign a waiver and agreed to the estimate and services prior to your pet being admitted into the hospital.
We did locate the [redacted] that had provided you with a quote and we did question them regarding this issue. However, the discipline of our employees is not a public matter and that is something that is not shared with our clients.
When [redacted] returned, he was made aware of the situation; we discussed the matter with all of the employees involved. As I previously explained, if he was going to make any changes to the bill he would contact you. He felt under the circumstances the situation had been handled properly. Furthermore, existing client or new client this is a unique incident and although you were not made aware to the changes we made or how the situation was handled internally, we did take steps to prevent this from happening in the future.
I understand that you did not receive the estimate during your 03/**/2014 visit; after speaking with [redacted] she explained that she wanted to see your pet for a recheck visit in order to provide you with an accurate estimate. However, it has been policy for a few years that clients receive an estimate prior to their pet being admitted. I apologize if that was not made clear. Your husband received the estimate; reviewed it, signed the waiver, and then contacted you. He then stated that he did not want the procedure performed. For the record, all clients must sign the waiver before any procedure is performed or their pet is admitted into our facility. You and your husband are in a legal binding partnership and therefore, he can sign a form of this nature for you in your absence. You sign a similar waiver at any human medical facility before you or your loved one under goes anesthesia. No one is forced to sign it; however, no licensed practitioner would perform such a procedure without it. You are correct in that it protects the doctor, the facility, and the staff. As there is a risk with anesthesia for anyone that requires it and that is why testing is performed to prevent unforeseen problems from occurring.
I apologize again if you were unhappy with the way we handled the situation; however, you and your husband were both uncordial, yelling at me and the staff.
 
You as the pet [redacted] are responsible for fees that occur when you take your pet to the vet. We do have blood test results; you have not paid for them, and you don’t believe that you are responsible for them because you were not here. That is not our fault. You are welcome to not pay the remaining $54; however, you will still owe the remaining balance and we will not be able to release your pet’s records to you until it is paid. We do hope that if you go to a new clinic, [redacted] has a better experience at his

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Based on your response, most of the points were not exactly correct in reporting this case.  In order to be fair to both sides, I would like to schedule a meeting with 3 parties in Revdex.com office, 1) Clinic [redacted] & ** ([redacted] and [redacted]) 2) My husband and myself 3) Revdex.com staff.  Let [redacted] and Revdex.com to understand what happened on 4/**/2014 OR to resolve this issue, send me the bill with zero balance.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Our Response:
 
On April **, 2014 [redacted] presented her pet “[redacted]” for a dental...

cleaning. This kind of procedure requires anesthesia, an endotracheal tube to ensure oxygen flow, and in most cases an IV Catheter placement. At our facility, we have a policy that all animals undergoing any procedure that requires anesthesia have a full blood panel done to give us insight on how the anesthesia would be flushed from the system. This is important for the safety of the animal as it helps us minimize risk and problems that can occur. [redacted] is 12 years old; for senior patients, we take extra precaution as there can be unforeseen problems such as kidney disease, diabetes, liver problems, etc.
Prior to [redacted] being admitted into our facility it was explained by [redacted] the precautions we planned to take and the fees associated with the teeth cleaning. [redacted] (who bought in the pet) was given a printed estimate ($444.00) explaining those fees as well as a hospital release form giving a detailed break-down of how much everything will cost. [redacted] signed the form, [redacted] was admitted and we immediately began testing to make sure the pet would be okay for anesthesia before the [redacted] left.
After the blood work was taken, [redacted] called [redacted] to go over the estimate with her; she told him that everything was supposed to cost $85.00. He then became uncordial and began demanding that we give him his pet or only pay $85 for the dental procedure. I explained that unfortunately, that is not the price of the procedure, they said they were quoted $85 over the phone, which I explained if that was the quote given it’s because that is the price of the teeth cleaning without extractions, testing, etc. Also, [redacted] had a teeth cleaning before here and they paid $768.00. I then spoke to [redacted] who was on the phone already with her husband and I explained the same thing. She was also uncordial and demanded her dog back. I asked that they at least pay for the blood testing $135 + a $4 medical waste fee. I explained the reason for the charge and that her husband already signed the form and agreed to the testing. (Please note: we didn’t charge for a surgical visit or a surgery cancellation fee) She became upset and told me that she wasn’t paying anything and that she was misquoted. I asked that they at least pay the $85 that they planned to pay and I would go over the remaining balance with the [redacted]. If they do not here from us then they are expected to pay for the balance. I explained that they are required to pay something prior to the animal being discharged and that if the balance is left too long on their account, the account will become locked and they will be unable to access their pet’s records.
[redacted] began raising his voice and was clearly upset, we did our best to contain the situation as it was a very busy time of day. [redacted] asked what we would have done if we completed the procedure and didn’t pay. I said in most circumstances we create a payment plan or it would be policy to hold the pet here. However, the blood test that was performed would be considered to be okay for the pet to have a dental procedure within 30 days. If they decided not to have the procedure performed here then they can have a copy of their pet’s record including the blood test once we received the payment of $54.
[redacted] still owes a balance on her account for $54 and is still refusing to pay.
 
 
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 [redacted]
  1.  ** was an existing client.  We confirmed the medical fee before each visit and never had a problem.  ** had mouth problem in 2013.  We visited WAC and the doctor explained to us, in order to find out if ** has mouth infection or cancer, she needed to take a blood test.  We spent $768 in medical fees that included blood test, cleaning of the mouth and medicine etc.  We agreed to go ahead with the procedure after we consulted the veterinarian and she gave me a quote of all the medical fees.  MY FEEDBACK – I go with the service if I can afford it.  I will not bring my dog if I cannot afford to pay for it.  It is not necessary to spend my time arguing the price.  This is my choice to use the service or not. 2.  ** visited WAC for mouth problem on 3/**/2014.  [redacted] gave her medicine and told us to make an appointment for mouth cleaning after ** finishes the medicine.  She gave me the quote for $85 for cleaning and did not mention ** needed to do blood test or any other fees, etc.  MY FEEDBACK – I trust your staff was a professional veterinarian.  But the right message was never delivered to the customer. 3.  I reconfirmed the price on 4/** with your [redacted] that the price was $85 in which I had mentioned to ** on 4/**.  ** explained to me she did not know who answered my phone because many staff worked at different shifts.  MY FEEDBACK – After 4/**, did she find out who responded to my phone call? 4.   ** told me her boss, ** was not in New York during 4/**.  She will let ** to follow up with my case when he came back to NY.  MY FEEDBACK – If ** reported this complaint to her boss means ** did not care of customers complaint and he did not care to find out the reason of the complaint.  However, ** did not report the case to her boss which also means ** did not take responsibility in her job.  As the ** and business [redacted], they should investigate the case with their staff ([redacted] and our visit history).  We are an existing customer, not a new customer.  Why did this case happen?  I question their professional services and internal management. 5.  My husband received the estimate invoice on 4/** after he paid $85 during the argument.  I never received the estimate when I visited WAC the first time.  Why did they change the policy immediately?  MY FEEDBACK - If you want to take wedding pictures, do you get an estimate/quote on picture day? Or before the pictures are taken to get the package price?   6.  All patients needs to sign an agreement before they see doctor or doing surgery.  The patient has no choice (do it or not do it).  This agreement is to protect the business [redacted]/doctor.  I can say it is wrong or right.  MY FEEDBACK -  Let consumer to make the judgement.7.   My husband helped me to drop off ** to your clinic for mouth cleaning.  This is the reason I told him to stop everything else except mouth cleaning. When he reported to me ** went inside to take a blood test, I told him to stop the procedure.  English is his second language, his English is not fluent.  MY FEEDBACK – The paper should be signed by me (Dog [redacted]).  If he is my worker, his signature does not represent me.  Of course, he is my husband, I need to take the responsibility of his signature.  Let the public consumer to make the judgement. 8.  Every thing has two sides, like a mirror.  My anger and upset are based on **s rude handling of my case on 4/**.  ** said "WE WILL LOCK YOUR DOG IF YOU LEAVE NOW WITHOUT PAYING"  MY FEEDBACK – unprofessional handling, bad customer service to existing customer, did not try to find out the solution between clinic and customer.   9.  I paid $85 without receiving any service (no mouth cleaning, I did not see any blood tube and report).  I just think it was bad luck, paid $85 and get my dog back without any service.  However, I was very angry when I received WAC bill that I owe them $54.00 on Sept.  I should voice out their unethical behavior.   My Conclusion of this case:-1.  Their internal management mistakes transferred to consumer2.  No Business ethics and unprofessional behavior3.  Arbitrary collection4.  Bad customer service and bad handling to lead a complexed case.[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Review: I would like to file a complaint of Williamsburg Animal Clinic (WAC) a)Arbitrary Collection Fees b)The [redacted] for unprofessionally handling of this case on 4/15 and provided bad service c) The clinic did not clearly explain to customer the process and the related fees d)As the business [redacted] did not seriously look into the case-Broke his Business Promise. The story is following:-1. My dog, [redacted](**) had a mouth problem on 3/**/2014 and we visited WAC. [redacted] suggested ** ate medicine and bring her back to have a mouth cleaning after she finishes the medicine. I also confirmed with the veterinarian that the fee of the mouth cleaning was $85. The veterinarian did not require ** to do a blood test before the mouth cleaning.2. on 4/**, I called WAC reconfirm the price and the appointment. Their staff(a girl)confirmed with me the price of mouth cleaning was $85(I did not ask her name for my record)3. on 4/**, my husband dropped off **. The clinic told him ** needed to take blook test. He called me and I told him stop to do anything except mouth cleaning.4. He went back to stop it. However, the staff told him they just did it (10 minutes gap). I need to pay $135 that WE DID NOT SEE BLOOD TUBE AND BLOOD TEST REPORT EITHER.5. I spoke with the [redacted]. The [redacted] was very rude to speak to my husband "WE WILL LOCK YOUR DOG IF YOU LEAVE NOW WITHOUT PAYING". I told [redacted] I only paid $85 and I will call police if you lock my dog.6. Based on my strong decision. She needed to ask her boss, [redacted]. She said her boss accepted paid $85, he will handle the balance and follow up this case with me when he back to NY.7. I never received any call from him after 4/** to try olve any problem with me. MY DO DID NOT GET THE PLANNED MOUTH CLEANING ON 4/** AND I NEVER SAW THE BLOOD TUBE AND BLOOD TEST REPORT. BUT, I PAID $85 WITHOUT ANY MEDICAL PROCEDURES.8. One month ago, I received the invoice from WAC to pay $54Desired Settlement: The invoice from WAC asking me to pay the balance of $54.00($135 - $85 = $50 + $4.00 medical waste fee). If I do not pay, they will take legal action.MY DESIRED SETTLEMENT:-1. DO NOT PAY $54.002. REFUND $42.5 ($85/2 = $42.50)

Business

Response:

Our Response:

On April **, 2014 [redacted] presented her pet “[redacted]” for a dental cleaning. This kind of procedure requires anesthesia, an endotracheal tube to ensure oxygen flow, and in most cases an IV Catheter placement. At our facility, we have a policy that all animals undergoing any procedure that requires anesthesia have a full blood panel done to give us insight on how the anesthesia would be flushed from the system. This is important for the safety of the animal as it helps us minimize risk and problems that can occur. [redacted] is 12 years old; for senior patients, we take extra precaution as there can be unforeseen problems such as kidney disease, diabetes, liver problems, etc.

Prior to [redacted] being admitted into our facility it was explained by [redacted] the precautions we planned to take and the fees associated with the teeth cleaning. [redacted] (who bought in the pet) was given a printed estimate ($444.00) explaining those fees as well as a hospital release form giving a detailed break-down of how much everything will cost. [redacted] signed the form, [redacted] was admitted and we immediately began testing to make sure the pet would be okay for anesthesia before the [redacted] left.

After the blood work was taken, [redacted] called [redacted] to go over the estimate with her; she told him that everything was supposed to cost $85.00. He then became uncordial and began demanding that we give him his pet or only pay $85 for the dental procedure. I explained that unfortunately, that is not the price of the procedure, they said they were quoted $85 over the phone, which I explained if that was the quote given it’s because that is the price of the teeth cleaning without extractions, testing, etc. Also, [redacted] had a teeth cleaning before here and they paid $768.00. I then spoke to [redacted] who was on the phone already with her husband and I explained the same thing. She was also uncordial and demanded her dog back. I asked that they at least pay for the blood testing $135 + a $4 medical waste fee. I explained the reason for the charge and that her husband already signed the form and agreed to the testing. (Please note: we didn’t charge for a surgical visit or a surgery cancellation fee) She became upset and told me that she wasn’t paying anything and that she was misquoted. I asked that they at least pay the $85 that they planned to pay and I would go over the remaining balance with the [redacted]. If they do not here from us then they are expected to pay for the balance. I explained that they are required to pay something prior to the animal being discharged and that if the balance is left too long on their account, the account will become locked and they will be unable to access their pet’s records.

[redacted] began raising his voice and was clearly upset, we did our best to contain the situation as it was a very busy time of day. [redacted] asked what we would have done if we completed the procedure and didn’t pay. I said in most circumstances we create a payment plan or it would be policy to hold the pet here. However, the blood test that was performed would be considered to be okay for the pet to have a dental procedure within 30 days. If they decided not to have the procedure performed here then they can have a copy of their pet’s record including the blood test once we received the payment of $54.

[redacted] still owes a balance on her account for $54 and is still refusing to pay.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted]

1. ** was an existing client. We confirmed the medical fee before each visit and never had a problem. ** had mouth problem in 2013. We visited WAC and the doctor explained to us, in order to find out if ** has mouth infection or cancer, she needed to take a blood test. We spent $768 in medical fees that included blood test, cleaning of the mouth and medicine etc. We agreed to go ahead with the procedure after we consulted the veterinarian and she gave me a quote of all the medical fees. MY FEEDBACK – I go with the service if I can afford it. I will not bring my dog if I cannot afford to pay for it. It is not necessary to spend my time arguing the price. This is my choice to use the service or not. 2. ** visited WAC for mouth problem on 3/**/2014. [redacted] gave her medicine and told us to make an appointment for mouth cleaning after ** finishes the medicine. She gave me the quote for $85 for cleaning and did not mention ** needed to do blood test or any other fees, etc. MY FEEDBACK – I trust your staff was a professional veterinarian. But the right message was never delivered to the customer. 3. I reconfirmed the price on 4/** with your [redacted] that the price was $85 in which I had mentioned to ** on 4/**. ** explained to me she did not know who answered my phone because many staff worked at different shifts. MY FEEDBACK – After 4/**, did she find out who responded to my phone call? 4. ** told me her boss, ** was not in New York during 4/**. She will let ** to follow up with my case when he came back to NY. MY FEEDBACK – If ** reported this complaint to her boss means ** did not care of customers complaint and he did not care to find out the reason of the complaint. However, ** did not report the case to her boss which also means ** did not take responsibility in her job. As the ** and business [redacted], they should investigate the case with their staff ([redacted] and our visit history). We are an existing customer, not a new customer. Why did this case happen? I question their professional services and internal management. 5. My husband received the estimate invoice on 4/** after he paid $85 during the argument. I never received the estimate when I visited WAC the first time. Why did they change the policy immediately? MY FEEDBACK - If you want to take wedding pictures, do you get an estimate/quote on picture day? Or before the pictures are taken to get the package price? 6. All patients needs to sign an agreement before they see doctor or doing surgery. The patient has no choice (do it or not do it). This agreement is to protect the business [redacted]/doctor. I can say it is wrong or right. MY FEEDBACK - Let consumer to make the judgement.7. My husband helped me to drop off ** to your clinic for mouth cleaning. This is the reason I told him to stop everything else except mouth cleaning. When he reported to me ** went inside to take a blood test, I told him to stop the procedure. English is his second language, his English is not fluent. MY FEEDBACK – The paper should be signed by me (Dog [redacted]). If he is my worker, his signature does not represent me. Of course, he is my husband, I need to take the responsibility of his signature. Let the public consumer to make the judgement. 8. Every thing has two sides, like a mirror. My anger and upset are based on **s rude handling of my case on 4/**. ** said "WE WILL LOCK YOUR DOG IF YOU LEAVE NOW WITHOUT PAYING" MY FEEDBACK – unprofessional handling, bad customer service to existing customer, did not try to find out the solution between clinic and customer. 9. I paid $85 without receiving any service (no mouth cleaning, I did not see any blood tube and report). I just think it was bad luck, paid $85 and get my dog back without any service. However, I was very angry when I received WAC bill that I owe them $54.00 on Sept. I should voice out their unethical behavior. My Conclusion of this case:-1. Their internal management mistakes transferred to consumer2. No Business ethics and unprofessional behavior3. Arbitrary collection4. Bad customer service and bad handling to lead a complexed case.[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our Response:

We try our best to provide great service to our clients and patients; although we try, we aren’t perfect. We have put policies in place to protect our patients to ensure they receive the best care. It is your option to use our service, we would like to work out this issue with you, but it seems we are unable to meet your needs and hope that you can find great care for [redacted]. The fee for the Dental Cleaning by itself is $85, in that aspect you were not misquoted. I understand you feel misled and feel that you were not provided a full quote. However, your husband did sign a waiver and agreed to the estimate and services prior to your pet being admitted into the hospital.

We did locate the [redacted] that had provided you with a quote and we did question them regarding this issue. However, the discipline of our employees is not a public matter and that is something that is not shared with our clients.

When [redacted] returned, he was made aware of the situation; we discussed the matter with all of the employees involved. As I previously explained, if he was going to make any changes to the bill he would contact you. He felt under the circumstances the situation had been handled properly. Furthermore, existing client or new client this is a unique incident and although you were not made aware to the changes we made or how the situation was handled internally, we did take steps to prevent this from happening in the future.

I understand that you did not receive the estimate during your 03/**/2014 visit; after speaking with [redacted] she explained that she wanted to see your pet for a recheck visit in order to provide you with an accurate estimate. However, it has been policy for a few years that clients receive an estimate prior to their pet being admitted. I apologize if that was not made clear. Your husband received the estimate; reviewed it, signed the waiver, and then contacted you. He then stated that he did not want the procedure performed. For the record, all clients must sign the waiver before any procedure is performed or their pet is admitted into our facility. You and your husband are in a legal binding partnership and therefore, he can sign a form of this nature for you in your absence. You sign a similar waiver at any human medical facility before you or your loved one under goes anesthesia. No one is forced to sign it; however, no licensed practitioner would perform such a procedure without it. You are correct in that it protects the doctor, the facility, and the staff. As there is a risk with anesthesia for anyone that requires it and that is why testing is performed to prevent unforeseen problems from occurring.

I apologize again if you were unhappy with the way we handled the situation; however, you and your husband were both uncordial, yelling at me and the staff.

You as the pet [redacted] are responsible for fees that occur when you take your pet to the vet. We do have blood test results; you have not paid for them, and you don’t believe that you are responsible for them because you were not here. That is not our fault. You are welcome to not pay the remaining $54; however, you will still owe the remaining balance and we will not be able to release your pet’s records to you until it is paid. We do hope that if you go to a new clinic, [redacted] has a better experience at his

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Based on your response, most of the points were not exactly correct in reporting this case. In order to be fair to both sides, I would like to schedule a meeting with 3 parties in Revdex.com office, 1) Clinic [redacted] & ** ([redacted] and [redacted]) 2) My husband and myself 3) Revdex.com staff. Let [redacted] and Revdex.com to understand what happened on 4/**/2014 OR to resolve this issue, send me the bill with zero balance.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,