Williamson-Dickie Mfg

I ordered scrubs online and they were the wrong size. I followed the instructions to return them and waited to be refunded. After a week or so I checked the status of my return and it said I had been fully refunded. I checked my bank account and I hadn't gotten my money back. I called customer service and was put on hold. Each time I called I wad put on hold for fifteen minutes or more. When I got a hold of a representative they said they would resolve my problem. Another week later and I still havent been refunded and the customer service line doesn't answer my calls. I've been on hold for half an hour and still haven't heard from a representative yet.

Nov. 11th, I inquired about making a tax-exempt purchase through the website. It was explained that I must make the purchase, and they would then refund me the sales tax paid once all the forms were submitted. I was told it could be done and received copies of their forms needed. Nov. 12, I placed and order and submitted all tax-exempt forms required by both the company and my home state (Ohio). The same day, they said everything has been received and submitted. Nov 21, I followed up because I never received a refund for the sales tax I paid ($11.47). I was told to send in the required forms again. Nov 26, I called and spoke with someone that assured me that it would be processed this week. Dec. 9, I sent yet another email following up about my sales tax not getting refunded. Dec. 11, I received a response that they are backed up with emails and he would resubmit all the information again.

I purchased 2 pairs of escape work boots from ***'s. after a month or so both pairs had rips and defects. I returned to the workers choice in fort worth TX as directed by dickies customer service. after a month of no word, I emailed them and they said they had been checked into the warehouse and were awaiting processing. I emailed them every month after, and have not gotten a reply from anyone! still waiting on a response

I first emailed Dickies on May 28, 2019 informing them of shirts that didn't fit and was told ( on May 29 ) I had the wrong style number shirt and that I needed to download the return form and send them back. I would than be issued a gift card and I could order the proper style . A few weeks passed and I emailed back stating that I had sent the 5 shirts back and hadn't heard anything and I would be calling. I called July 30 and was told they have no orders under my name. I found this odd as I have worked for the NYC Dept of Sanitation for over 20 years and our uniform is based on Dickies products. The woman transferred me to the returns processing dept and was told that they did in fact receive my return but because they could not find any orders associated with my name they couldn't help me but only return my 5 original shirts back to me. I wasn't happy but what can I do. I was appreciative of her because I no longer have the tracking number. I assume they found the return from my name and email address. After several phone calls and emails I have been given conflicting answers from the gift card was issued to no tracking number you're out of luck. The most infuriating response is to be told we will call you back and than nothing. One customer service member even stated she would call me back in 10 minutes but instead emailed me 10 minutes later stating she couldn't help me. 5 long sleeved shirts (5X) are approximately $30.00 a piece adds up to a lot of money. After almost 20 years of Dickies products purchased for uniforms , pants , shirts ( long and short sleeved ) and coveralls. I am truly disgusted they would keep the 5 shirts I returned and not try to help me after being a customer for so long.

My card number was stolen and something was ordered. Not sure what but $24 worth. They told my bank it was not fraud which it is as I don’t have any product and I don’t order from this companies there is no need. To top it off, it was ordered under my “divorced” last name and I order everything under my MADIAN name. Well I emailed back and miss *** customer rep, basically said I refused to send them my address (I was never asked) basically called me a liar and if refusing to help me. I want my money back! I want her to have better training! I sent her proof that was NEVER asked for and now I’m reporting the company. It took them THREE days to respond to an email and I had to turn to Facebook to get ANY Information! I know where I live and I k ow what I order! I don’t live where they said it was shipped!

I ordered clothing items with rush shipping that never arrived on time. When I called I found out my items were never shipped. Tried to cancel the order but they wouldn’t let me. When shipment finally arrived more than a week later the items were either incorrect or missing. Called again and they promised a refund. Two weeks later still didn’t receive refund. Called again and they said they would do it that day. Next day I received a refund for $61 but then they also charged my card again for $48. I’m fed up with dealing with this company.

I contacted the company about a coat that had issues shortly after I purchased it. I had used it very little at that point. They emailed me and told me to send it to them and they will replace it. I mailed it to them which cost me $11.95 to ship. I should not have had to pay for shipping but that's not the reason I am filing a complaint. I mailed it to them back in January. Time went by with no update. I emailed them to get an update. After a few days they responded. I was told to send them a tracking number. I did. A WEEK later I get a reply saying they will keep me updated. Here it is 2 WEEKS since that email that they said they will keep me updated & I have not heard anything from them. I have been without a coat all winter & on top of that I am out $11.95. So they took my coat plus my $11.95 to ship it & I am getting no information from them on when I will receive my replacement or whatever. Very poor customer service!

Good products, but please be aware that they do not offer free returns.
You must pay for your item to be shipped back for return credit. And on that note, I don't believe they refunded me my whole purchase-- I think they omitted refunding me the full sales tax.

I placed two orders for Jackets back on October 30, 2018 with Dickies. I received the jackets they were to big I returned them. I emailed my receipt of return on three occasions to Dickies customer service. I was refunded for one jacket after it was found in the ware house. I was never refunded for the second jacket that was in the same return box. I have been going back and forth with Dickies customer service for a month and a half. At times I was ignored as I had to email on multiple occasions to get a answer. I was told twice my refund was processed and it would take 7-10 days to post on my account. I have not seen the post and I have not been refunded the money for the second return. I have had to email in order to get a answer to the point I had to rude and threaten to report this to the Revdex.com and I would call my credit card company to place a dispute on this charge. I was sent a email on 12/14/2018 stating " Good Afternoon,

Thank you for contacting Dickies.
I will need to inform you if a charge back is done with your bank you will not be able to ever order from us again I do apologize for the inconvenience I did go ahead and process that refund for you for the other order for that jacket and you should be see that refund back on you account in the next 7-10 business days

If you have any further questions or concerns, please feel free to email me or contact one of our knowledgeable customer service associates at ***. our hours of operation are daily from 8am-8pm CST.

Kind regards,

***
Customer service representative
Dickies, Walls, Workrite "

I have not received the refund yet, I have been given a run around and been ignored. I am a huge Dickies fan and customer but this experience has left a bad taste in my mouth. I have multiple emails showing I have contacted Dickies about this problem and I have gotten replies late and the resolve that Dickies promised which has not been fulfilled. I also have the receipt from the post office showing the date I returned the jackets. I was told by Dickies customer service they never received the second jacket. To the point I argued with them so then if you never received the jacket then why was I given a refund for one. The second jacket was in the same box all paperwork was inside the same box. Last reply I received is the message I posted above. Now I have turned to Revdex.com to see if this will be resolved but I do feel very strongly to call my credit card company to put a dispute on this charge. I don't care at this point if I can not order from Dickies anymore. I made the mistake to order the right size again after I returned those two jackets at this point this will most likely be the last time I order anything Dickies related since the Customer Service is so attentive and professional.

Order Placed Dec 24, 2017
Order Placed Jan 31, 2018
Order Number ***
Items being replaced received on 02/06/18
feb 1st received an email saying :
Your Dickies Order # is ***
The total amount of the item(s) returned (plus shipping charge, if applicable) is xxxxx
If you paid by check a check will be issued in that amount xxx
If you paid by credit card, we will credit your account in that amount xxx

I responded:
It was returned with exchange details.
It was also an online gift card, so how does that work?

On Feb4th I received an email stating:

Thank you for contacting Dickies!
I show that there are two separate returns set up in our system for you.
The first return number is *** and is for two items (***).
Unfortunately, we were out of stock on the items that you had requested so a refund was issued on 1/31 for xxxx
Since you paid with a Gift Certificate, we will issue you a check and mail it to you.
Please allow 7-10 business days for the check to arrive.

On the second return, ***, it has two items (***).
We did have the items that you requested for exchange in stock and they shipped out on 2/1.

If you have any further questions or concerns, please feel free to email me or
contact one of our knowledgeable Customer Service Associates at xxxxxxxx
Our hours of operation are daily from 8am-8pm CST.
Thank You,
On 02/10 I sent an email asking Where is the check?
On 02/11 I got an email stating:

Good Afternoon,
Thank you for contacting Dickies!
I show that the check was processed on 2/7 so you should have it by the end of the week. We apologize for the delay.
If you have any further questions or concerns, please feel free to email me or contact one of our knowledgeable Customer Service Associates at xxxxxx
Our hours of operation are daily from 8am-8pm CST.

Thank You,
My response was "I was told that on the 2nd too"

On 02/17/18
I sent an email asking again, where is the check?

No reply.

On 03/02/18 I sent another email asking where the check was.

I got this response via email:

Good morning,
Thank you for contacting Dickies. Unfortunately, checks take longer to process than credit card or PayPal orders.
This is because we do not ship checks on a daily basis. Your check was actually mailed on Feb 23rd to the address listed on
your order. The amount mailed to you is xxxx due to it being two different returns on this order.
Typically it takes 5-10 business days to arrive to you by mail which would be this week.
Are you no longer able to get mail at that address? I can see if we can void that check and resend to the new address
but this will take time as well. If this is what you would like to do, please respond with the new address.
We apologize for this inconvenience.

If you have any further questions or concerns, please feel free to email me or
contact one of our knowledgeable Customer Service Associates at xxxxx
Our hours of operation are daily from 8am-8pm CST.

Kind regard

I called on 03/06/18 and was told to continue to wait.

I called again on 03/12/18 I asked for a supervisor.
I spoke with xxx
She talked to accounting. We agreed to cancel the check and that a credit would be sent to my email.
She called back the next day to verify, and I finally received the check. Again, we agreed to do credit linked to my email
xxxxx

Here we are 03/21/18 No Check. No credit. Nothing.

I want my money. I'm done.

I am posting this on every review website as well as emailing your CEO and CFO the FTC and social media.
You can't treat people like this.
Your brand is very reputable. It's all I wear and has been for years. This fiasco has tainted your name.
I just want my money back. It's been 3 months since my original order date.

Well on January 5, 2018 I went to dickies.com to place a order. I ordered some thermal tops for my mother, some boots, two thermal tops for myself as well as thermal bottoms for myself. I paid by credit card. I did not get a confirmation email which I guess is not a big deal. But I order from several online stores and they almost always send an order confirmation. But Dickies did not. All the items I ordered said they were in stock. I never heard from Dickies about any delays or split orders. First I received the female thermal tops, two packages of underwear. That's all. Then later I received my boots about a week and a half later. A week after that I received the men thermal tops in a size I don't usually order but I kept them. I waited for the men's thermal bottoms and they never came. So I called Dickies customer service. A gentleman answered and asked if I could hold. I said yes. He came back about 3 minutes later and asked me for a phone number where I could be reached because he need to call the distributor or whatever. It's been 4 days. No call back and I still don't have my product.

My new belt worn twice separated apart at the between layers of leather. I filled out Dickies return order form on 8/18/17 and sent in the belt with return order. It was delivered on 8/21. I haven't seen sort of resolution from them to-date.

I received as a gift a brand new with tags Dickies , Denim Bib Overalls Mens. I tried them on after receiving them, and they fit great, even a little loose. After one washing as instructed by garment tag, the garment shrank two full sizes and no longer fits at all, way too tight. I contacted the Dickies company and asked what could be done. They stated that they could replace them with only the same product number and same size item, and that I should not have washed them in warm water, even though the tag states "wash in warm water". I asked them to please just replace them with a size larger so that when they shrunk, they would fit me fine. They flat refused. I have many other overalls of same size and they fit perfect even after hundreds of washings in HOT water.

I purchased a pair of pants from Dickies and never received them. The package said it was delivered but I never recived it. I checked with ***, they didn't have it I contacted Dickies and they have not provided any solution. There customer service department has been slow to respond and have not been helpful in providing a solution.