The customer requested a credit on July 21, The credit in the amount of $was issued on August 8, Typically our Credit department issues credit within days but in some cases it can take up to days [redacted] Executive Secretary Human Resources Williamson-Dickie MfgCo [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me They sent me my replacement belt Regards, [redacted]
We had been working with this customer because he placed an order online and inadvertently used the wrong apartment number We tracked the order with [redacted] and it appears it was delivered to the address he indicated and that they did not refuse it We asked him to check with his neighbors to see if they had it and were waiting for his response In the meantime, we have sent a replacement order
We have no record of receiving a belt back from this customer nor a complaint We have called the customer to offer a replacement and are waiting for his response
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11590820, and find that this resolution is satisfactory to me Regards, [redacted]
After looking into this it looks like one of our associates interpreted our policy a little too strictly We have contacted the customer and assured him we are sending a new pair in the size he wants and clarified with the team that we definitely stand behind our product’s guarantee
Re: Revdex.com Complaint ID# [redacted] – [redacted] Per customer compliant, the customer made a purchase from the dickies.com website on 4/and began to receive promotional emails immediately thereafter Customer contacted Dickies and spoke with a Customer Service Representative that day asking to have her email removed and then called back and left messages on subsequent days On 6/Customer emailed Dickies Customer Service requesting her email address be removed In spite of these repeated attempts she continued to receive promotional emails dailyTo resolve this issue, the General Manager of Direct to Consumer Channel was contacted Customer’s name and email address were provided along with the request to have her removed That same day it was confirmed that Customer’s email has been removedThe Director of Customer Service called the Customer that same day to inform that her email address had been removed and to inform her that he would be sending a personal email with a screen shot confirmation showing that her email address had been removed from the system The Director of Customer Service left his direct phone number and email address for Customer to contact if any further promotional emails are received
The customer requested a credit on July 21, The credit in the amount of $was issued on August 8, Typically our Credit department issues credit within days but in some cases it can take up to days [redacted] Executive Secretary Human Resources Williamson-Dickie MfgCo [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me They sent me my replacement belt Regards, [redacted]
We had been working with this customer because he placed an order online and inadvertently used the wrong apartment number We tracked the order with [redacted] and it appears it was delivered to the address he indicated and that they did not refuse it We asked him to check with his neighbors to see if they had it and were waiting for his response In the meantime, we have sent a replacement order
We have no record of receiving a belt back from this customer nor a complaint We have called the customer to offer a replacement and are waiting for his response
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11590820, and find that this resolution is satisfactory to me Regards, [redacted]
After looking into this it looks like one of our associates interpreted our policy a little too strictly We have contacted the customer and assured him we are sending a new pair in the size he wants and clarified with the team that we definitely stand behind our product’s guarantee
Re: Revdex.com Complaint ID# [redacted] – [redacted] Per customer compliant, the customer made a purchase from the dickies.com website on 4/and began to receive promotional emails immediately thereafter Customer contacted Dickies and spoke with a Customer Service Representative that day asking to have her email removed and then called back and left messages on subsequent days On 6/Customer emailed Dickies Customer Service requesting her email address be removed In spite of these repeated attempts she continued to receive promotional emails dailyTo resolve this issue, the General Manager of Direct to Consumer Channel was contacted Customer’s name and email address were provided along with the request to have her removed That same day it was confirmed that Customer’s email has been removedThe Director of Customer Service called the Customer that same day to inform that her email address had been removed and to inform her that he would be sending a personal email with a screen shot confirmation showing that her email address had been removed from the system The Director of Customer Service left his direct phone number and email address for Customer to contact if any further promotional emails are received