Williamson Eye Center

Thank you for notifying our office of the concern filed by [redacted] (complaint ID [redacted] ) at the Ramada property located in Metairie, LAWe are sincerely sorry to hear we did not provide the guest with an excellent Ramada experienceYou can count on our team to help resolve [redacted] 's concernsWe apologize that the property did not meet [redacted] 's expectations of Ramada's high standard of guest serviceCustomer Care has resolved the situation with [redacted] via the placement of 45,Wyndham Reward points into J [redacted] Wyndham Rewards accountIf you need any more information on this matter, please contact me directly at [redacted] Regards, Mary B.Liaison, Customer CarePhone: [redacted] Fax: [redacted]

Response:Revdex.com Case # [redacted] Hotel Site # [redacted] Customer Care Case # [redacted] Dear [redacted] Thank you for notifying our office of the concern filed by [redacted] at the Ramada property located in Metairie, LAWe are sincerely sorry to hear we did not provide the guest with an excellent Ramada experienceYou can count on our team to help resolve your concerns To assist [redacted] in reaching a resolution, I’ve informed the Ramada's general manager of the situationThe general manager will contact [redacted] on or before August 1, As a company, we’re committed to delivering a great experience with every stay with us If for some reason [redacted] 's concern is not resolved, please contact me directly at [redacted] and I will personally help address her needs Regards, Mary BLiaison, Customer Care Phone: [redacted] Fax: [redacted] [redacted]

Response:Revdex.com Case # [redacted] Hotel Site # [redacted] Customer Care Case # [redacted]   Dear [redacted]   Thank you for notifying our office of the concern filed by [redacted] at the Ramada property located in Metairie, LA. We are sincerely sorry to hear we did not provide the guest with an...

excellent Ramada experience. You can count on our team to help resolve your concerns.   To assist [redacted] in reaching a resolution, I’ve informed the Ramada's general manager of the situation. The general manager will contact [redacted] on or before August 1, 2016. As a company, we’re committed to delivering a great experience with every stay with us.   If for some reason [redacted]'s concern is not resolved, please contact me directly at [redacted] and I will personally help address her needs.   Regards,   Mary B. Liaison, Customer Care Phone: [redacted] Fax: [redacted] [redacted]

Thank you for notifying our office of the concern filed by [redacted] (complaint ID [redacted]) at the Ramada property located in Metairie, LA. We are sincerely sorry to hear we did not provide the guest with an excellent Ramada experience. You can count on our team to help resolve [redacted]'s concerns. We apologize that the property did not meet [redacted]'s expectations of Ramada's high standard of guest service. Customer Care has resolved the situation with [redacted] via the placement of 45,000 Wyndham Reward points into J[redacted] Wyndham Rewards account. If you need any more information on this matter, please contact me directly at [redacted] Regards, Mary B.Liaison, Customer CarePhone: [redacted]Fax: [redacted]

Complaint: 11539542
I am rejecting this response because:
This is my 2nd Revdex.com complaint against Ramada in that, in the previous complaint (quoted below), NEVER WAS RESOLVED BY RAMADA. I made multiple attempts and left numerous messages for Mary at Customer Care Phone Number [redacted] and even sent her an email, to no avail. I was never called back although I spoke to Jasmine at Customer Care, she said that she would tell Mary and I never received a call back. The following are some of my notes from my communication attempts to Ramada Customer Care: 8-2-16: Called and spoke to CSR Jasmine and she said Mary would return my call. 8-8-16: Called and nobody answered. 8-9-16: L/M and nobody called me back . My initial Revdex.com complaint received the following initial response from Ramada Customer Care, and I have not heard anything since then: Revdex.com Case # [redacted] Hotel Site # [redacted] Customer Care Case # [redacted] Dear [redacted] Thank you for notifying our office of the concern filed by [redacted] at the Ramada property located in Metairie, LA. We are sincerely sorry to hear we did not provide the guest with an excellent Ramada experience. You can count on our team to help resolve your concerns. To assist [redacted] in reaching a resolution, I’ve informed the Ramada's general manager of the situation. The general manager will contact [redacted] on or before August 1, 2016. As a company, we’re committed to delivering a great experience with every stay with us. If for some reason [redacted]'s concern is not resolved, please contact me directly at [redacted] and I will personally help address her needs. Regards, Mary B. Liaison, Customer Care Phone: [redacted] Fax: [redacted] Ramada Metairie New Orleans Airport [redacted] Reservations: [redacted] Check-out time is 11 AM Late check-out fee: USD 30+ Groupon Order # [redacted] Check-in day was June 23 until July 3. Traveler Name [redacted] Th, 06/23/2016 Su, 07/03/2016 1 $774.60 Subtotal: $774.60 Discount: -$50.00 Total: $724.60 Payment Summary [redacted] ending in 1024: $869.84 1) Wi-Fi access was spotty at best. I would have to keep disconnecting and then reconnecting to see how the Wi-Fi was. This disrupted my internet and hindered me getting on the Internet. 2) The “continental breakfast” that is offered by Ramada is false advertising in that what is actually only offer, by the adjoining [redacted] is only an English muffin with a drink. As anybody knows, a continental breakfast is much more than English muffin with a drink. 3) Front desk employees work un-professional in their speaking and not very helpful. Because of these issues, I do not feel that I should have paid the full price that I can pay for this hotel room from June 23 until July 3. I am seeking a partial refund or other compensation.
Regards,
[redacted]

Revdex.com Case [redacted]Hotel site [redacted]Customer Care Case [redacted] Dear [redacted]: Thank you for notifying our office of the concern filed by [redacted], at the Ramada property located in New York City, NY.   We are sincerely sorry to hear we did not provide the guest, with an excellent...

Ramada experience. You can count on our team to help resolve your concerns. To assist Ms. [redacted] in reaching a resolution, I’ve informed the Ramada’s general manager of the situation. The general manager will contact Ms. [redacted] within 3 business days.  As a company, we’re committed to delivering a great experience with every stay with us. If for some reason [redacted]’s concern is not resolved, please contact me directly at [redacted] and I will personally help address Ms. [redacted] needs. Count on me, [redacted]Specialist, Customer CareWyndham Hotel GroupFax: [redacted]Phone: [redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]