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Williamson Wines

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Williamson Wines Reviews (1)

Initial Business Response /* (1000, 5, 2015/12/03) */
This person booked a seated tasting for people at our Healdsburg tasting room for 5:00pm on Saturday, October 24, Accordingly we held five of our ten tables for them on the busiest day of our week
The group arrived by bus at 5:
pm (minutes late) and the person in question stumbled off the bus and showed signs of obvious intoxicationOur staff has the responsibility to refuse alcohol service to any guest who is obviously intoxicatedIn California, a person who sells, furnishes, gives, or causes to be sold an alcoholic beverage to any obviously intoxicated person is guilty of a misdemeanor
A customer is obviously intoxicated when an average person can plainly observe the usual signs such as staggering, alcoholic breath, dilated pupils of the eyes, slurred speech, poor muscular coordination, loud or aggressive behavior, etc(section XXXXX)
They were informed by our staff that they were too late for their appointment but by that time our staff had observed multiple signs of intoxication, for example:
Approximately fifteen of them entered our tasting room and proceeded to occupy our bathroom facilities
They then wandered through our place of business and began to pick up and eat food prepared for guests at other tables
When told we could not accommodate them they simply stated that they would continue drinking the wine they had purchased during the day
Our staff member, a late-twenties female, was afraid of what could have become an ugly situation and felt the best way to have them leave peacefully was to suggest they could have their $refundedOur policy states that all such sales are final and the credit was reversed the next day
In any event we faithfully reserved their tables, denying other real customers access, based upon their reservation commitmentFinally, had we the room to accommodate them we would not have been able to legally serve them alcohol
To understand the quality of our operation simply read our Yelp or Trip Advisor reviews
As a matter of principal we do not feel that this non-customer deserves to receive any refund however to quit the matter and be rid of this issue we *** refund the $
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The one who was talking to the girl was not intoxicated*** she was not a drinker at allWe are a group of We explained to her the situation on why we were lateIf she could have told us that she *** not be refunding the deposit, we could have accepted that in the first place because we already collected money from the peopleThen she said she *** refund us instead and was happy about her for being considerateIn fact some of the guys bought some items since they are still doing tasting
My point was, I was charged of the amount of $after the fact that they already have refunded me and on the other hand I returned the money back to the guysAnd wanted me to collect money again after the event where the people who were at that event are invited guestAnd because I was the one who organized it *** suffer the cost
They could have train there employee who is on there twenties to deal with this kind of situation
for us on that time, we are willing to pay we acknowledge we were lateOn the other hand we called many times and no one answered on there phone coz if we could have known we wont bother to go all the way drive for minutes with our big bus and *** just go back to Mountain View
And its because, we went wine tasting doesnt mean that we were drunk or intoxicated coz the one who negotiate with her was sober enough
And yes, with her saying we occupy the bathroom facilityWe drove as I said minutes from Pendleton to HealdsburgArent they considerate enough to accommodate us in the bus for minutes just to go to our final destination again if someone could have pick up the phone*** if we could have communicated with them we understood that *** not waste our time to go and drove all the way there

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Address: 134 Matheson Street, Healdsburg, California, United States, 95448

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