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Willie J’s Burgers and More

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Reviews Willie J’s Burgers and More

Willie J’s Burgers and More Reviews (8)

Refund is being processed through credit card company

I am a huge supporter of small locally owned businesses, especially in my own community, hence why I decided to give Willie J’s a chanceHowever, the food absolutely did not taste goodPeriodI highly disliked what I paid forIf a customer is not satisfied with the product and the service provided, then the customer is entitled to a refund without hassleThis is basic business If that is a difficult principle to understand, then you should not be running a business Every place of business has a supervisorYour employee stating that there was no supervision is simply ridiculousYour employee was uncooperativeHe was dishonest and withheld information of his name, the name of the manager, and the owner of the restaurantIf you are willing to hire dishonest employees, then I would rather go straight to the Revdex.com, than to deal with the hassleI had no information to go byThe way he chose to handle the situation by offending, threatening, and embarrassing me in front of other customers in the restaurant is completely unacceptable And because of your choice of words in your response, without even a single word of apology, reflects terribly on your establishment and shows that you condone to these actions and behaviorsI have been waiting for a refund transaction for a week and have seen nothingPlease refund the $to the debit card of [redacted] **, last digits ending in 9331, right away so we can move past this issueAnd don’t worry, I will definitely not come back, nor will I recommend your establishment to anyone Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Revdex.com: Complaint ID #*** UNRESOLVEDOn 05/08/2015, I had filed a complaint against Willie J's Burgers and More for inadequate services, and requested a refundI received a response on 05/26/from Willie J's Burgers and More entailing that they would refund the moneyIt has been days, nearly a month, and I have not received a refund or a notification indicating that they are in the process of providing the refundThe case was closed, however, the issue has not been resolvedAn ample amount of time has been given, and yet no refund has been returnedThis is a tedious issue that has been dragged out for too longIt is ridiculousReference Complaint ID #*** for communication history and details or see attachmentAgain, as stated too many times before, I want $refunded to the debit card of *** *** **, last digits ending in

Hello ***,
I wanted to touch base with you and let you know that the refund was receivedI also wanted to thank you for your swift response and initiative to helpI absolutely appreciate itHave a fantastic weekend, thanks again-*** ***-

I am a huge supporter of small locally owned businesses, especially in my own community, hence why I decided to give Willie J’s a chance. However, the food absolutely did not taste good. Period. I highly disliked what I paid for. If a customer is not satisfied with the product and the service provided, then the customer is entitled to a refund without hassle. This is basic business 101. If that is a difficult principle to understand, then you should not be running a business.  Every place of business has a supervisor. Your employee stating that there was no supervision is simply ridiculous. Your employee was uncooperative. He was dishonest and withheld information of his name, the name of the manager, and the owner of the restaurant. If you are willing to hire dishonest employees, then I would rather go straight to the Revdex.com, than to deal with the hassle. I had no information to go by. The way he chose to handle the situation by offending, threatening, and embarrassing me in front of other customers in the restaurant is completely unacceptable.  And because of your choice of words in your response, without even a single word of apology, reflects terribly on your establishment and shows that you condone to these actions and behaviors. I have been waiting for a refund transaction for a week and have seen nothing. Please refund the $20.06 to the debit card of [redacted], last 4 digits ending in 9331, right away so we can move past this issue. And don’t worry, I will definitely not come back, nor will I recommend your establishment to anyone.   Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Refund is being processed through credit card company.

The customer claimed that after they took a bite of the food they realized the food was undercooked. When the customer spoke to the employee this information was not conveyed to him. When the customer went up to the...

counter to speak to the employee he said they "aren't feeling it". The employee asked if anything was wrong with the food for him to ask for his money back. He once again responded that they were not feeling it. The employee told him that if there was an issue (such as he clamed it being undercooked) then he would remake the food or refund the money. That is when the customer become aggressive with the employee. The employee told the customer that he was not authorized in this situation to return his money based on the information he was providing to the employee. He informed him that he needed to call back on Monday, when the owner would be in and discuss the matter with him. There was no call made to the owner on Monday. We will go ahead and refund the person his money back, but we are not in the business of "try the food, and if you do not like it we will refund your money". Small, locally owned business can not operate on terms like this and survive. There was also no need for name calling in the statement of the problem.

Review: The restaurant was learned about online. Two burger meals ordered for a total of $20.06. My friend and I sat down and took a bite of the hamburgers, realizing that they were a bit undercooked and tasted terrible. The fries were bland, and the experience awful. I approached the counter and kindly explained the experience of my situation, and asked for a refund. A short, stalky, latino male with facial hair and a tattoo on his right arm walked around the counter and out to the dinning floor to look at the food we had on the table. Then he informed me that he's not going to give me the money back. After a lengthy argument with him about why I could not receive a refund because of dissatisfaction of the food and service, I asked for the managers information. He declined to give me any information and that I would have to come speak to him personally on Monday because there were no supervisors working. I asked for the managers name and he replied "Willi J," with sarcasm. He then handed me a Will Js Burgers and More flyer with the business phone number on it and said to call or come back Monday because he is not going to give me a refund. I also asked for his name, and he declined to give it to me, telling me that he doesn't have to. I explained that I do not live near the area and that I am from out of town. That what he was doing wasnt right. He disreguarded everything I was telling him. Frustrated after the argument, I was walking towards the exit door and he shouts with a threatening tone "You better watch who you speak to like that. You don't know where I'm from and you don't know me." This was displayed in front of other customers. I explained to him that I am upset because they are trying to keep the $20.06 we paid, even though I was a dissatisfied customer. The man repeated himself again in the same tone and I left immediately because I felt absolutely threatened by his words and body language. This is an awful establishment with rude and lazy employees. We just wanted our money back.Desired Settlement: I simply would like a refund. The food was purchased by [redacted] on 05/08/2015 at approximately 12:30pm for a total of $20.06. The last four digits on his debit card is [redacted].

Business

Response:

The customer claimed that after they took a bite of the food they realized the food was undercooked. When the customer spoke to the employee this information was not conveyed to him. When the customer went up to the counter to speak to the employee he said they "aren't feeling it". The employee asked if anything was wrong with the food for him to ask for his money back. He once again responded that they were not feeling it. The employee told him that if there was an issue (such as he clamed it being undercooked) then he would remake the food or refund the money. That is when the customer become aggressive with the employee. The employee told the customer that he was not authorized in this situation to return his money based on the information he was providing to the employee. He informed him that he needed to call back on Monday, when the owner would be in and discuss the matter with him. There was no call made to the owner on Monday. We will go ahead and refund the person his money back, but we are not in the business of "try the food, and if you do not like it we will refund your money". Small, locally owned business can not operate on terms like this and survive. There was also no need for name calling in the statement of the problem.

Consumer

Response:

I am a huge supporter of small locally owned businesses, especially in my own community, hence why I decided to give Willie J’s a chance. However, the food absolutely did not taste good. Period. I highly disliked what I paid for. If a customer is not satisfied with the product and the service provided, then the customer is entitled to a refund without hassle. This is basic business 101. If that is a difficult principle to understand, then you should not be running a business. Every place of business has a supervisor. Your employee stating that there was no supervision is simply ridiculous. Your employee was uncooperative. He was dishonest and withheld information of his name, the name of the manager, and the owner of the restaurant. If you are willing to hire dishonest employees, then I would rather go straight to the Revdex.com, than to deal with the hassle. I had no information to go by. The way he chose to handle the situation by offending, threatening, and embarrassing me in front of other customers in the restaurant is completely unacceptable. And because of your choice of words in your response, without even a single word of apology, reflects terribly on your establishment and shows that you condone to these actions and behaviors. I have been waiting for a refund transaction for a week and have seen nothing. Please refund the $20.06 to the debit card of [redacted], last 4 digits ending in 9331, right away so we can move past this issue. And don’t worry, I will definitely not come back, nor will I recommend your establishment to anyone.

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Consumer

Response:

Complaint ID #[redacted] UNRESOLVED. On 05/08/2015, I had filed a complaint against Willie J's Burgers and More for inadequate services, and requested a refund. I received a response on 05/26/2015 from Willie J's Burgers and More entailing that they would refund the money. It has been 24 days, nearly a month, and I have not received a refund or a notification indicating that they are in the process of providing the refund. The case was closed, however, the issue has not been resolved. An ample amount of time has been given, and yet no refund has been returned. This is a tedious issue that has been dragged out for too long. It is ridiculous. Reference Complaint ID #[redacted] for communication history and details or see attachment.Again, as stated too many times before, I want $20.06 refunded to the debit card of [redacted], last 4 digits ending in 9331.

Business

Response:

Refund is being processed through credit card company.

Consumer

Response:

Hello [redacted],

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Description: Restaurants

Address: 2010 Club Center Dr, Sacramento, California, United States, 95835

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