Willie Spurlock Rentals

Dear Representative of Revdex.com, Inc.This letter is in response to a customer complaint letter involving Our Company.The customer had entered into and signed a rent-to-own contract on a 19×carportThe payments are set up on a month scheduleA customer can call to ask what the payoff is at that timeThey are given a payoff amount that is good to the next payment dateThis way they can payoff early and not have the rent portion of the payments to pay thus saving on financing of What they purchaseThe payoff does change on the payment date to reflect the next rent paymentThe purchase price of the carport was 1985.00+ tax if she had paid cash for it at the lot, rent to own naturally costs more as stated in the contractOn April 1, The customer called our office and was given the payoff amount of $ before April 4, She then stated the amount was the same given in October/NovemberWe make notes on the account every time a customer calls and no record of a callWe then attempted to explain the payoff and payment breakdown to her several timesThe supervisor all of this and then gave options of continuing the payments, paying off or can have it picked upHe gave her days to send the Payoff of $723.67.The customer called back April 7, and asked if the $would settle the account and was told yes, she then stated she was sending the payoff that dayWe send a transfer of ownership out days after receiving the payoffSincerely, [redacted] Willie Spurlock Account Manager

This letter is in response to a customer complaint letter We received involving Our Company. The customer had entered into and signed a rent-to-own contract on a 22x26 carport on November 14, 2014. The payments are set up on a 36 month schedule. At the time Mrs. [redacted] made contact with our... office, she had only paid five of the eight payments due through the month of October. On November 9 and 10, 2015, two different representatives from our office attempted to explain to Mrs. [redacted] via telephone that the amount she had paid on the account to that date was simply the cash price at the lot, which did not include sales tax, nor rent, as she had chosen to set it up on arent to own contract. She was told that the account was not paid in full, and that she needed to make arrangements to pay the balance, or the unit would be repossessed. The telephone conversation ended with the customer abruptly hanging up on the supervisor of Willie [redacted] Rentals. On December 9th, after an explanatory letter giving Mrs. [redacted] until November 26th to either pay the past due, or call to make payment arrangements, we received a (attached) discourteous note in the mail without any payment. An attempt to reach her via telephone was made. The telephone number listed was answered by her sister, whom Mrs. [redacted] had listed as a contact on her contract. She offered to take a message for which we were obliged. Later that same day, Mrs. [redacted] called our office and spoke boisterously to the supervisor once again, stating she was not paying any more on the unit and that the driver could pick it up. Two days later, we received two past due payments in the mail. The customer still has a balance of $242.81 due in our office before December 25, 2015 in order to pay the account in full. As for the customer's complaint accusing "Mr. [redacted] of harassing her sister, the telephone was provided on the Contract as a contact and was a brief and peaceful exchange. In reference to the complaint that anyone in our office was "rude," the customer needs to take a look at the attached written note from her own hand. We have a professional staff that Courteously contacts Customers to make payment arrangements regarding their past due accounts. Sinverely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]This says nothing about I was told I would have to pay dollars per hrTo speak to them about this When I called in the fall I was told my payoff was less than dollars. So when they gave me a much higher amount I wanted an explanation of this Per there "account specialist " I have already paid more principle than what was owedI understand that I signedROT contract that did not have an early payoff penalty My payments were always more than the minimum so I could pay it off early To me all they want is More money than what they are owedWhen a customer has questions the company should take the time to explain.
Regards,
*** ***

Dear Representative of Revdex.com, Inc.This letter is in response to a customer complaint letter involving Our Company.The customer had entered into and signed a rent-to-own contract on a 19×21 carport. The payments are set up on a 36 month schedule. A customer can call to ask what the...

payoff is at that time. They are given a payoff amount that is good to the next payment date. This way they can payoff early and not have the rent portion of the payments to pay thus saving on financing of What they purchase. The payoff does change on the payment date to reflect the next rent payment. The purchase price of the carport was 1985.00+ tax if she had paid cash for it at the lot, rent to own naturally costs more as stated in the contract. On April 1, 2016 The customer called our office and was given the payoff amount of $723.67  before April 4, 2016. She then stated the amount was the same given in October/November. We make notes on the account every time a customer calls and no record of a call. We then attempted to explain the payoff and payment breakdown to her several times. The supervisor all of this and then gave options of continuing the payments, paying off or can have it picked up. He gave her 10 days to send the Payoff of $723.67.The customer called back April 7, 2016 and asked if the $723.67 would settle the account and was told yes, she then stated she was sending the payoff that day. We send a transfer of ownership out 30 days after receiving the payoffSincerely, [redacted] Willie Spurlock Account Manager

This letter is in response to a customer complaint letter We received involving Our Company.
The customer had entered into and signed a rent-to-own contract on a 22x26 carport on November 14, 2014. The payments are set up on a 36 month schedule. At the time Mrs. [redacted] made contact with our...

office, she had only paid five of the eight payments due through the month of October.
On November 9 and 10, 2015, two different representatives from our office attempted to explain to Mrs. [redacted] via telephone that the amount she had paid on the account to that date was simply the cash price at the lot, which did not include sales tax, nor rent, as she had chosen to set it up on arent to own contract. She was told that the account was not paid in full, and that she needed to make arrangements to pay the balance, or the unit would be repossessed. The telephone conversation ended with the customer abruptly hanging up on the supervisor of Willie [redacted] Rentals.
On December 9th, after an explanatory letter giving Mrs. [redacted] until November 26th to either pay the past due, or call to make payment arrangements, we received a (attached) discourteous note in the mail without any payment. An attempt to reach her via telephone was made. The telephone number listed was answered by her sister, whom Mrs. [redacted] had listed as a contact on her contract. She offered to take a message for which we were obliged.
Later that same day, Mrs. [redacted] called our office and spoke boisterously to the supervisor once again, stating she was not paying any more on the unit and that the driver could pick it up. Two days later, we received two past due payments in the mail. The customer still has a balance of $242.81 due in our office before December 25, 2015 in order to pay the account in full.
As for the customer's complaint accusing "Mr. [redacted] of harassing her sister, the telephone was provided on the Contract as a contact and was a brief and peaceful exchange. In reference to the complaint that anyone in our office was "rude," the customer needs to take a look at the attached written note from her own hand. We have a professional staff that Courteously contacts Customers to make payment arrangements regarding their past due accounts.
Sinverely,
[redacted]