Willie Stacy

The people were extremely happy with us and the transaction when they signed all the legal and binding contractsIt wasn't until DMV delayed their title, which was and is completely out of our control, that they got hostileWe have bent overbackwards for them at all points, unfortunately our hands are tiedIn addition, we have followed proper protocol at all times

Our customers are number one in our businessUnfortunately, on rare occasions, we get one that, right off the bat, is accusatory abusive and disrespectfulWe, as everybody, should be treated, at the minimum, with common courtesyThis transaction was done by the book and is what DMV requiresWe make no excusesWe choose not to take the abuse from this customerBecause she made multiple mistakes does not entitle her to shirk responsibility and be abusive to us in the process

The people were extremely happy with us and the transaction when they signed all the legal and binding contractsIt wasn't until DMV delayed their title, which was and is completely out of our control, that they got hostileWe have bent over backwards for them at all points, unfortunately our hands are tiedIn addition, we have followed proper protocol at all timesSincerely, NSAB

I am rejecting this response because:The reply from the business stated that I was "accusatory abusive and disrespectful."They also stated that, "This transaction was done by the book and is what DMV requires."Furthermore, in their reply they said, "Because she made multiple mistakes does not entitle her to shirk responsibility and be abusive to us in the process." This transaction was NOT done "by the book." As I stated in my letter to the business there were multiple violations of the "As Is" requirements for a company in the business of selling used vehicles. I am including a section of the letter I wrote to the dealership here:"However, when selling a car “As Is” you are required by law to disclose ALL defects and problems associated with the vehicle to be purchasedSince that conversation certain facts have come to light which I believe invalidate this purchase and make the contract null and void: You did NOT reveal to me that I had the right to purchase a Cancellation Option Agreement as REQUIRED by lawYou did NOT inform me that there is currently a safety recall notice associated with this model of Subaru and that this particular automobile was never repaired under said recallYou gave me an OLD CarFax report issued by a previous dealership which showed no problems with the vehicleThe most current CarFax shows that the vehicle had been in an accident in June of Due to these violations of the conditions of an “As Is” sale, I am again requesting that you take this vehicle back and completely refund my purchase price of $4,680." Also, in violation of DMV rules and regulations, the man who actually sold me the car --filled out and signed the contract for the sale and collected the cash for the sale-- is not the person who owns the Occupational License issued by the DMVThis person is selling under the license of the owner of the businessThis is certainly not "by the book" nor by the requirements of DMV

I am rejecting this response because: It is not professional for a businesses to reply to customers with disparaging personal attacks instead of addressing the FACTS of the original complaint.

Our customers are number one in our business. Unfortunately, on rare occasions, we get one that, right off the bat, is accusatory abusive and disrespectful. We, as everybody, should be treated, at the minimum, with common courtesy. This transaction was done by the book and is what DMV requires. We make no excuses. We choose not to take the abuse from this customer. Because she made multiple mistakes does not entitle her to shirk responsibility and be abusive to us in the process.

The people were extremely happy with us and the transaction when they signed all the legal and binding contracts. It wasn't until DMV delayed their title, which was and is completely out of our control, that they got hostile. We have bent overbackwards for them at all points, unfortunately our hands are tied. In addition, we have followed proper protocol at all times.

I am rejecting this response because: They have never "bent over backwards for us".  In fact it has been very difficult to get a hold of the owner who made the deal and the promises.  They never came through with the repairs they promised to resolve, we still don't have documents for the vehicle, and when we call the DMV, we get an entirely different story about our documents. That there is no title transfer on record and that the plates on the BMW were issued in 2009 and should still be on the car. We have been very patient up to the point that the employees got vindictive and rude. They have been frustratingly non communicative and extremely unhelpful in providing us information about the BMW documents, as well as not supplying us with a bill of sale or other proof that we traded in our truck. We have requested proof of the trade in several times and we still have nothing. They said the proof was in the contract. The contract showed false information and prices, which made us question the deal at the time, but they convinced us it was all the information we would need. I expressed my concern about them not following through with helping us if anything went wrong with the vehicle, and the owner shook my hand saying he would take care of us. I was NOT "happy" with sale, but cautious. We also went into their office at the beginning of June to obtain information of when they sent the payments of docs to the DMV and the secretary got hostile with ME. We showed them the contract they gave us, so they could see we had no proof of the trade in and they kept the contract and did not give it back. They said at that time that they do not have "bills of sale", but will come up with something for us, which never happened, to date. We need the contract back, the title, registration, and plates. At this point we want to sell this headache of a vehicle they sold us. And we need those documents to do that. We also want our community to know they are not a reputable dealership.

Our customers are number one in our business. Unfortunately, on rare occasions, we get one that, right off the bat, is accusatory abusive and disrespectful. We, as everybody, should be treated, at the minimum, with common courtesy. This transaction was done by the book and is what DMV...

requires. We make no excuses. We choose not to take the abuse from this customer. Because she made multiple mistakes does not entitle her to shirk responsibility and be abusive to us in the process.

The people were extremely happy with us and the transaction when they signed all the legal and binding contracts. It wasn't until DMV delayed their title, which was and is completely out of our control, that they got hostile. We have bent over backwards for them at all points, unfortunately our...

hands are tied. In addition, we have followed proper protocol at all times. Sincerely, NSAB