Hello,Unfortunately we do not print artist presale tickets.Our presale tickets ship on the same day that we receive them from the box office which is approximately weeks prior to the eventHowever Rush tickets will ship earlier in early JuneThis is stated on the order confirmations."Tickets will be shipped no later than business days (approximately weeks) before the event date; however they might be shipped earlier"Once tickets ship you will receive an email confirmation of your shipment.Thank You,Ticketing Customer Service Department
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Before I accept anything, I have a questionI've had people who ordered the separate $bundles tell me they received portions of their order and I spent $so why haven't I received anything at all?
Regards,
*** ***
Dear Mr***,I am very sorry that your signed *** *** poster arrived damagedUnfortunately, it wasn't until after you reached out to us regarding your poster that we were made aware that we would not be receiving any additional autographed postersUpon reviewing your order (#***) I do
see that the following appeasement were granted to you for this mishap:-Refund totaling *** was provided to youThe first refund of *** was processed on July 12th, and another refund of *** was processed on August 13, 2016. -An unsigned poster was also provided to you. Unfortunately, we are unable to provide any additional compensation other than what has already been provided. Sincerely,Nathan R***
*** *** ***
Dear Ms***,I am truly sorry that your experience with us has been less than satisfactoryUnfortunately, due to the personalized nature of these orders(personal notes from the band members) there have been delays in receiving the merchandise from the manufacturerI sincerely apologize
for the delay and we will promptly ship your order when the merchandise is provided to usAlso, for your inconvenience I have provided a refund of your shipping cost, $15.03.Sincerely,***
*** *** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Hi there,I have not received my refund promised me as resolution to this case (#[redacted]). They refunded my a different order then recharged me the same amount. I called them about it. They said they would refund me the correct order. That was on Nov. 17th. I have still not received any refund.Thank You.
[redacted]
Dear Mr. [redacted],I do apologize for the delay in receiving your full order. We have been awaiting stock for your all of your items, however, we are still waiting on the Peach Panther Bow Tie and the Riff Raff Peach Panther Autographed Poster. I have put in a request to ship the remaining items we do...
have in stock with upgraded shipping via UPS Next Day Air. This order should ship on Monday, October 24th and arrive to you by the 25th. Unfortunately, I do not have an ETA on the items that are currently out of stock, however, we will ship them out as soon as they arrive. I've also refunded [redacted] of your shipping; at total of [redacted] This will reflect on your account in 3-5 buisness days. Sincerely,Nathan R[redacted]
Dear Mr. [redacted],The order in question, [redacted], was purchased with $25 Live Nation Cash that provided the user with the option to use on concert tickets or by purchasing merchandise through the online store. By using the $25 promotional credit you agreed to the following terms and...
conditions:"The Live Nation® Concert Cash® Code ("Code") is a one-time use only voucher code good toward dollars-off final purchase for select concert tickets at participating Live Nation owned and operated venues in the US OR merchandise sold at the Musictoday store, based on availability under this program. Code may not be used toward both. Code cannot be used toward fan clubs, ticket packages or shipping charges. Exclusions may apply to TM+ tickets not sold directly by Live Nation. All ticket purchases are subject to the Purchase Policy. Code cannot be sold or bought. Void if sold or exchanged for compensation. Any unused value will be forfeited. One Code per transaction. Full Code Terms of Use apply."In reviewing your order I do see that $24.80 of the promotional concert cash was used to cover the cost of the two items placed in your and that your [redacted] was charged $7.18 to cover shipping as the promotional credit offer specifically states that it cannot be used for shipping charges. You returned your order to us and we have refunded your [redacted] $7.18 for your shipping charges. Unfortunately, we are unable to provide a refund of promotional credits used on this order, per the terms and conditions associated with the promotional credit. Sincerely,[redacted]
[redacted]
The business has stated this customer will be refunded, the refund should be processed with in 3-5 business days. The customer does not need to return the product she has to receive the refund.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have issue with the offer in respect that it is still pending as the offer implies it will take 4-6 weeks to be resolved. The issue occurred back on Aug. 14th and it is now Sept. 25th. That is over a month already that they have known about this problem and they still respond with a 4-6 week time frame. That makes the total time in I have been waiting for resolution over 2 months. I don't see how they do not have other albums in stock that can be shipped to the "few customers" they stated were affected. They have also used the same response to me over the phone back in Aug. when I informed them of the problem and I never received any correspondence stating they were resolving the issue. If it is going to take another 4-6 weeks to get resolved, I would rather send them back the items and receive a full refund.
Regards,
[redacted]
Dear Ms. [redacted],First, I would like to apologize if your experience was less than satisfactory.Upon reviewing your accounts it does appear that both of your orders inquestion were voided due to our fraud detection system. This happens when thebilling address you entered is incorrect or is...
partially missing someinformation. It does appear as if there was an issue with the information thatwas entered which resulted in the unfortunate cancellation of your orders. Since both of your orders were voided, you were not charged for the items. Atthe time of your order we do place an authorization for the amount of your order,however, we do not charge your card until your order is shipped. Anyauthorizations that appeared on your card should have been cleared by your bankwithin 3-5 business days of placing your order. If you are still interested inthe merchandise you may place another order online or by giving us a call and arepresentative will be happy to assist you with your order. However, I dorecommend contacting your banking institution to confirm the correct billingaddress needed to avoid any further delays or cancellations. I sincerely apologize for the inconvenience and we hope to speak with you soon!
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Dear Mr. [redacted], I am very sorry that the [redacted] #48 Men's Vintage Finish Line T-Shirt was not available in time to ship for Christmas delivery. I have processed a refund of $27.35 which includes the price of the merchandise + the $2.30 in shipping cost. This refund will go back to...
your PayPal account and should reflect in 3-5 business days. I do apologize for any inconvenience. Sincerely, [redacted]Manager, Customer Care
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...
resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] I do not have 2 of the shirts like they responded. I was informed to ship one back which I did so the day I received it (unlike them taking my money and waiting 12 days before shipping out the product). They did refund the shipping. Its a shame they are the ones that handle most artists online merchandise so I will make sure to purchase in person from now on and never order from them again. The refund of $6.86 in shipping hardly qualifies as customer service in my opinion when it was guaranteed for delivery by Christmas.
Revdex.com spoke with the business. [redacted] said that there was an issue and a few people did get the wrong insert. They are working with musician and her team to get the issue corrected. They have been told it could be 4-6 weeks. They will let the people on the list dealing with this issue know...
once the item comes in and get them the correct product.
Dear [redacted], Upon review I see that you placed your order on November 10th, 2016 for a [redacted] digital download preorder. This order included a digital download of Dancing on Glass ($1.29) and [redacted] ($8.70). According to our records you were able to successfully download the single,...
[redacted]. Our records also indicate that a refund of $8.70 was processed on February, 2nd 2016 for the [redacted] download. I sincerely apologize that you were unable to download the [redacted] album successfully and we have processed your refund accordingly. Unfortunately, we are unable to provide a refund of the [redacted] digital download since our records show it has been successfully downloaded. Please allow 3-5 business days for your refund to reflect on your statement. Sincerely, Nathan
Hello,Unfortunately we do not print artist presale tickets.Our presale tickets ship on the same day that we receive them from the box office which is approximately 2 weeks prior to the event. However Rush tickets will ship earlier in early June. This is stated on the order confirmations."Tickets...
will be shipped no later than 10 business days (approximately 2 weeks) before the event date; however they might be shipped earlier". Once tickets ship you will receive an email confirmation of your shipment.Thank You,Ticketing Customer Service Department
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I have a complaint ID [redacted] with Music Today. There response was that my billing address was incorrect. It is not incorrect and they should of let me know they thought it was when I placed the order. I can not reorder my merchandise because it was a special sale and I am now not going to pay full price to order it again. I mean I can't just up and move because they think my billing address is wrong. I have never had any issues at all with my billing address and my credit cards. They are all correct. I find this answer to be a poor excuse as to why I never received my merchandise. [redacted]
Hello,Unfortunately we do not print artist presale tickets.Our presale tickets ship on the same day that we receive them from the box office which is approximately weeks prior to the eventHowever Rush tickets will ship earlier in early JuneThis is stated on the order confirmations."Tickets will be shipped no later than business days (approximately weeks) before the event date; however they might be shipped earlier"Once tickets ship you will receive an email confirmation of your shipment.Thank You,Ticketing Customer Service Department
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Before I accept anything, I have a questionI've had people who ordered the separate $bundles tell me they received portions of their order and I spent $so why haven't I received anything at all?
Regards,
*** ***
Dear Mr***,I am very sorry that your signed *** *** poster arrived damagedUnfortunately, it wasn't until after you reached out to us regarding your poster that we were made aware that we would not be receiving any additional autographed postersUpon reviewing your order (#***) I do
see that the following appeasement were granted to you for this mishap:-Refund totaling *** was provided to youThe first refund of *** was processed on July 12th, and another refund of *** was processed on August 13, 2016. -An unsigned poster was also provided to you. Unfortunately, we are unable to provide any additional compensation other than what has already been provided. Sincerely,Nathan R***
*** *** ***
Dear Ms***,I am truly sorry that your experience with us has been less than satisfactoryUnfortunately, due to the personalized nature of these orders(personal notes from the band members) there have been delays in receiving the merchandise from the manufacturerI sincerely apologize
for the delay and we will promptly ship your order when the merchandise is provided to usAlso, for your inconvenience I have provided a refund of your shipping cost, $15.03.Sincerely,***
*** *** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Hi there,I have not received my refund promised me as resolution to this case (#[redacted]). They refunded my a different order then recharged me the same amount. I called them about it. They said they would refund me the correct order. That was on Nov. 17th. I have still not received any refund.Thank You.
[redacted]
Dear Mr. [redacted],I do apologize for the delay in receiving your full order. We have been awaiting stock for your all of your items, however, we are still waiting on the Peach Panther Bow Tie and the Riff Raff Peach Panther Autographed Poster. I have put in a request to ship the remaining items we do...
have in stock with upgraded shipping via UPS Next Day Air. This order should ship on Monday, October 24th and arrive to you by the 25th. Unfortunately, I do not have an ETA on the items that are currently out of stock, however, we will ship them out as soon as they arrive. I've also refunded [redacted] of your shipping; at total of [redacted] This will reflect on your account in 3-5 buisness days. Sincerely,Nathan R[redacted]
Good afternoon! We have removed the email [redacted] from our mailing list. This may take of to 48 hrs to take effect. Sincerely, Nathan
Dear Mr. [redacted],The order in question, [redacted], was purchased with $25 Live Nation Cash that provided the user with the option to use on concert tickets or by purchasing merchandise through the online store. By using the $25 promotional credit you agreed to the following terms and...
conditions:"The Live Nation® Concert Cash® Code ("Code") is a one-time use only voucher code good toward dollars-off final purchase for select concert tickets at participating Live Nation owned and operated venues in the US OR merchandise sold at the Musictoday store, based on availability under this program. Code may not be used toward both. Code cannot be used toward fan clubs, ticket packages or shipping charges. Exclusions may apply to TM+ tickets not sold directly by Live Nation. All ticket purchases are subject to the Purchase Policy. Code cannot be sold or bought. Void if sold or exchanged for compensation. Any unused value will be forfeited. One Code per transaction. Full Code Terms of Use apply."In reviewing your order I do see that $24.80 of the promotional concert cash was used to cover the cost of the two items placed in your and that your [redacted] was charged $7.18 to cover shipping as the promotional credit offer specifically states that it cannot be used for shipping charges. You returned your order to us and we have refunded your [redacted] $7.18 for your shipping charges. Unfortunately, we are unable to provide a refund of promotional credits used on this order, per the terms and conditions associated with the promotional credit. Sincerely,[redacted]
[redacted]
The business has stated this customer will be refunded, the refund should be processed with in 3-5 business days. The customer does not need to return the product she has to receive the refund.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have issue with the offer in respect that it is still pending as the offer implies it will take 4-6 weeks to be resolved. The issue occurred back on Aug. 14th and it is now Sept. 25th. That is over a month already that they have known about this problem and they still respond with a 4-6 week time frame. That makes the total time in I have been waiting for resolution over 2 months. I don't see how they do not have other albums in stock that can be shipped to the "few customers" they stated were affected. They have also used the same response to me over the phone back in Aug. when I informed them of the problem and I never received any correspondence stating they were resolving the issue. If it is going to take another 4-6 weeks to get resolved, I would rather send them back the items and receive a full refund.
Regards,
[redacted]
Dear Ms. [redacted],First, I would like to apologize if your experience was less than satisfactory.Upon reviewing your accounts it does appear that both of your orders inquestion were voided due to our fraud detection system. This happens when thebilling address you entered is incorrect or is...
partially missing someinformation. It does appear as if there was an issue with the information thatwas entered which resulted in the unfortunate cancellation of your orders. Since both of your orders were voided, you were not charged for the items. Atthe time of your order we do place an authorization for the amount of your order,however, we do not charge your card until your order is shipped. Anyauthorizations that appeared on your card should have been cleared by your bankwithin 3-5 business days of placing your order. If you are still interested inthe merchandise you may place another order online or by giving us a call and arepresentative will be happy to assist you with your order. However, I dorecommend contacting your banking institution to confirm the correct billingaddress needed to avoid any further delays or cancellations. I sincerely apologize for the inconvenience and we hope to speak with you soon!
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Dear Mr. [redacted], I am very sorry that the [redacted] #48 Men's Vintage Finish Line T-Shirt was not available in time to ship for Christmas delivery. I have processed a refund of $27.35 which includes the price of the merchandise + the $2.30 in shipping cost. This refund will go back to...
your PayPal account and should reflect in 3-5 business days. I do apologize for any inconvenience. Sincerely, [redacted]Manager, Customer Care
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...
resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] I do not have 2 of the shirts like they responded. I was informed to ship one back which I did so the day I received it (unlike them taking my money and waiting 12 days before shipping out the product). They did refund the shipping. Its a shame they are the ones that handle most artists online merchandise so I will make sure to purchase in person from now on and never order from them again. The refund of $6.86 in shipping hardly qualifies as customer service in my opinion when it was guaranteed for delivery by Christmas.
Revdex.com spoke with the business. [redacted] said that there was an issue and a few people did get the wrong insert. They are working with musician and her team to get the issue corrected. They have been told it could be 4-6 weeks. They will let the people on the list dealing with this issue know...
once the item comes in and get them the correct product.
Dear [redacted], Upon review I see that you placed your order on November 10th, 2016 for a [redacted] digital download preorder. This order included a digital download of Dancing on Glass ($1.29) and [redacted] ($8.70). According to our records you were able to successfully download the single,...
[redacted]. Our records also indicate that a refund of $8.70 was processed on February, 2nd 2016 for the [redacted] download. I sincerely apologize that you were unable to download the [redacted] album successfully and we have processed your refund accordingly. Unfortunately, we are unable to provide a refund of the [redacted] digital download since our records show it has been successfully downloaded. Please allow 3-5 business days for your refund to reflect on your statement. Sincerely, Nathan
Hello,Unfortunately we do not print artist presale tickets.Our presale tickets ship on the same day that we receive them from the box office which is approximately 2 weeks prior to the event. However Rush tickets will ship earlier in early June. This is stated on the order confirmations."Tickets...
will be shipped no later than 10 business days (approximately 2 weeks) before the event date; however they might be shipped earlier". Once tickets ship you will receive an email confirmation of your shipment.Thank You,Ticketing Customer Service Department
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I have a complaint ID [redacted] with Music Today. There response was that my billing address was incorrect. It is not incorrect and they should of let me know they thought it was when I placed the order. I can not reorder my merchandise because it was a special sale and I am now not going to pay full price to order it again. I mean I can't just up and move because they think my billing address is wrong. I have never had any issues at all with my billing address and my credit cards. They are all correct. I find this answer to be a poor excuse as to why I never received my merchandise. [redacted]