Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is more than satisfactory to meThank you for helping me Sincerely, [redacted] ***
To whom it may concern: It is unfortunate that [redacted] did not give our company a chance to service their residence for the same services and rates for the month of December but nonetheless we will honor their request for a refund of $A check has been mailed on December 26, If you have any questions, please contact me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
To whom it may concern:It is our company policy that we do not issue refunds when a customer cancels in the middle of a service quarterUnfortunately, we do not have a record that [redacted] called to cancel before the end of a quarterThat being said, a company service representative could have made a mistake and not correctly marked her accountTypically when a situation like this occurs, we first retrieve our equipment then issue the refund only if it is before the beginning of a service quarter, otherwise services performed are proratedWe retrieved our containers last week and have issued her credit card a full refund on 06/13/2016.If you have any questions, please contact me.Sincerely,Timothy D***
To whom it may concern: As Mr [redacted] was a long term customer, I feel it is in the best interest of all parties involved for [redacted] to reimburse himHis check was mailed on May 15, I thank Mr [redacted] for his business and apologize for our lack of clarity in our refund policyOur policy is more then the service portion of our fees but is part the cart removal & termination portion of our services Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is more than satisfactory to meThank you for helping me Sincerely, [redacted] ***
To whom it may concern: It is unfortunate that [redacted] did not give our company a chance to service their residence for the same services and rates for the month of December but nonetheless we will honor their request for a refund of $A check has been mailed on December 26, If you have any questions, please contact me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
To whom it may concern:It is our company policy that we do not issue refunds when a customer cancels in the middle of a service quarterUnfortunately, we do not have a record that [redacted] called to cancel before the end of a quarterThat being said, a company service representative could have made a mistake and not correctly marked her accountTypically when a situation like this occurs, we first retrieve our equipment then issue the refund only if it is before the beginning of a service quarter, otherwise services performed are proratedWe retrieved our containers last week and have issued her credit card a full refund on 06/13/2016.If you have any questions, please contact me.Sincerely,Timothy D***
To whom it may concern: As Mr [redacted] was a long term customer, I feel it is in the best interest of all parties involved for [redacted] to reimburse himHis check was mailed on May 15, I thank Mr [redacted] for his business and apologize for our lack of clarity in our refund policyOur policy is more then the service portion of our fees but is part the cart removal & termination portion of our services Sincerely, [redacted]